Contact Center Workforce Optimization | Calabrio ONE
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Latest Product Updates and Feature Enhancements on Calabrio ONE
Calabrio Unveils Workforce Intelligence a suite of solutions for the AI era - Directors Club News -
Calabrio has launched Workforce Intelligence, an AI-powered suite designed to enhance workforce management in contact centers. This cloud-native solution integrates real-time intelligence to improve ...forecasting, scheduling, and agent performance, emphasizing agility and human-centric customer service. The launch includes the Gen-AI assistant, Agent Assist, which facilitates schedule management through natural language conversations.
Calabrio Launches Next-Generation Performance Management Solution at UK ...
Calabrio unveiled its next-generation Performance Management solution at the UK Customer Connect 2025 event. This new offering, part of the Calabrio ONE suite, enhances contact center operations by i...ntegrating quality evaluations, agent performance metrics, and coaching into a single platform. It aims to improve agent performance and customer satisfaction through data-driven insights, reducing the need for third-party tools and streamlining workflows.
Calabrio Unveiling Record Number of AI - driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has introduced a record number of AI-driven features aimed at boosting contact center efficiency and enhancing customer service satisfaction, reinforcing its focus on advanced automation and... analytics for customer experience management.
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has launched a record number of AI-driven features for its contact center platform. These enhancements aim to boost operational efficiency and improve customer service satisfaction for busin...esses using Calabrios workforce engagement solutions.
Mergers, Acquisitions, and Business Moves by Calabrio ONE
BERNAMA - Thoma Bravo Acquires Verint to Join Forces with Calabrio to ...
Thoma Bravo has announced a definitive agreement to acquire Verint Systems for $2 billion. Post-acquisition, Verint will merge with Calabrio to form a leading provider of AI-driven customer experienc...e solutions. This merger aims to enhance customer experience automation offerings, benefiting a $50 billion market.
Verint Systems Announces Acquisition by Calabrio - TipRanks
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. This merger, approved by Verint's board, offers shareholders $20.50 per share, a...n 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The deal is expected to close by the end of Verint's fiscal year, pending customary conditions and shareholder approval.
Calabrio Continues to Accelerate AI Innovation with Acquisition of ...
Calabrio has acquired Echo AI to enhance its AI innovation, focusing on workforce optimization and customer experience solutions through its cloud-based platform, Calabrio ONE.
Leadership and Executive Team Updates at Calabrio ONE
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce... engagement management software solutions and strengthening its market position.
Awards, Recognitions, and Industry Achievements of Calabrio ONE
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Au...to-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
