Latest Product Updates and Feature Enhancements on BirdEye
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards..., which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
Birdeye Release Notes - August 2026 Latest Updates
Birdeye has released several updates to its platform, enhancing capabilities across Search AI, Listings, Marketing Automation, and Insights. Key updates include a new score dashboard for Search AI, a...utomatic rejection of unauthorized Google changes in Listings, and AI-powered action tracking in Insights. These improvements aim to streamline operations, enhance customer engagement, and provide actionable insights for businesses.
Birdeye Expands into Singapore, Bringing the #1 Marketing Platfor
Birdeye has officially expanded into Singapore, enhancing its presence in Southeast Asia. The expansion brings Birdeye's marketing platform to Singaporean businesses, allowing them to manage customer... interactions and drive growth. This move aligns with the region's shift towards AI-driven customer engagement and supports Birdeye's global expansion strategy.
Birdeye has launched the MCP Server, enabling AI assistants to access real-time data from Birdeye's platform. This integration allows users to build custom applications and workflows using reviews, r...atings, and surveys. The MCP Server enhances enterprise control with secure, authenticated access, transforming how businesses interact with customer data.
Birdeye has integrated with Xero, a cloud-based accounting platform. This integration automates the review solicitation process, enhancing customer experience and support efficiency by ensuring a con...tinuous flow of new reviews for businesses using Xero.
Birdeye has integrated with Freshdesk, a customer service platform, to automate review and survey requests. This integration aims to enhance customer experience by streamlining the review solicitatio...n process, ensuring businesses receive a steady flow of feedback.
Birdeye Introduces AI-Native Marketing Automation for Multi-Location Brands - The Des Moines Register
Birdeye has launched a new AI-native marketing automation platform designed specifically for multi-location brands. This platform aims to enhance marketing efficiency and effectiveness by leveraging ...artificial intelligence to automate and optimize marketing tasks across various locations.
Birdeye has integrated with PPMP, a practice management system used by healthcare practitioners in Australia. This integration automates the sending of review and survey requests, enhancing the revie...w generation process for businesses using PPMP.
Awards, Recognitions, and Industry Achievements of BirdEye
Birdeye Earns #1 Enterprise Rankings Across 14 Categories in G2 Summer 2026 Awards
Birdeye achieved #1 enterprise rankings in 14 categories in the G2 Summer 2026 Awards, highlighting its leadership in AI-driven marketing and reputation management. The recognition underscores Birdey...e's innovation and growing enterprise adoption, with significant growth in bookings and deal size.
Birdeye Sweeps G2 Rankings: Named a Top Global Software Company a
Birdeye has been recognized as a top global software company and AI leader in G2's Spring 2026 rankings. The company secured the #1 Enterprise Leader position across more than ten categories, includi...ng Online Reputation Management and Local Listing Management. This recognition reflects Birdeye's significant enterprise growth, with a 113% surge in $100K+ customers and a 135% increase in average deal size.
