Real-World Case Studies and Customer Success Stories with BigHand

Ward Hadaway improved financial reporting by integrating Aderant with BigHand Business Intelligence. Lawyers now access up-to-date financial data every morning,... just 24 hours old. The automation lets fee earners make quick, informed decisions. The partnership between Aderant and BigHand ensures smooth integration and reliable results. This helps the firm move forward with better business insights.
Show More..

Cripps used BigHand Workflow Management to improve work allocation and task visibility. The firm gained transparency into all tasks and... could track peaks, troughs, and blockages. Data from the tool, visualized in Power BI, helped Cripps spot trends and make proactive resourcing decisions. Hybrid work became easier to manage with real-time workflow insights. BigHand's responsive support ensured the solution met Cripps' changing needs.
Show More..

BigHand Business Intelligence helped a leading independent law firm in Australia boost profitability and financial awareness. The firm wanted to... improve collaboration between finance teams and lawyers and make financial data more accessible. With BigHand, they replaced manual reporting with real-time dashboards and self-service analytics. Partners and fee earners now use financial data daily to track performance and budgeting. The finance team saved up to two days per month by eliminating manual report generation. The solution fostered a culture of financial accountability and improved productivity across the firm.
Show More..

Barry Nilsson used BigHand Workflow Management to improve work allocation and client service during rapid growth. The law firm moved... from piecemeal solutions to a cloud-based system, gaining real-time visibility into workflows. Staff could reallocate jobs quickly and improve turnaround times. The upgrade helped meet government requirements and support ongoing innovation. The firm now manages tasks more efficiently and delivers better service to clients.
Show More..

Clark Hill used BigHand Workflow Management to improve support staff collaboration. The firm created LAA teams and a centralized resource... team to handle administrative tasks. This approach increased efficiency and gave lawyers better visibility of work progress. BigHand's data helped Clark Hill with talent management and succession planning. In July, 20,886 tasks were completed using the system.
Show More..

BigHand Resource Management helped Norton Rose Fulbright boost lawyer utilization and career growth. The firm used the platform to match... skilled lawyers to client matters and track capacity across EMEA offices. Over 200 opportunities were advertised, with a 70%+ application rate. The Opportunities Board supported pro bono and enrichment activities, helping lawyers meet hour targets. The solution improved retention, engagement, and diversity in work allocation.
Show More..

BigHand Workflow Management helped Charles Russell Speechlys cut average task turnaround from 99 hours to 18 hours. The law firm... replaced manual email delegation with automated digital workflows. Managers now get instant data on work type, volume, and capacity. Monthly reporting time dropped from days to minutes. Staff satisfaction and client service improved. The system supports career development and reduces staff attrition.
Show More..

BigHand Business Intelligence helped Cole Scott & Kissane cut year-end processes by 77%. The law firm reduced its billing and... collections lifecycle by 28%. Manual financial reporting was replaced with automated, data-driven dashboards. Finance teams now deliver faster, more accurate insights to attorneys and clients. The firm improved decision-making and client service with real-time financial data.
Show More..

Sheppard Mullin used BigHand Business Intelligence to unify financial reporting into a single dashboard. The firm needed real-time financial insights... for over 1,000 attorneys across 16 offices. BigHand provided custom, role-based dashboards and self-service analytics. The solution replaced manual reporting and improved data visibility for all stakeholders. Sheppard Mullin rolled out revenue and general ledger modules, with plans for profitability analysis. The response from the firm has been very positive.
Show More..

BigHand Resource Management helped Womble Bond Dickinson, a top UK law firm, move from a partner-led to a data-driven approach for managing legal talent. The firm saw... a 10% increase in utilization over two years and a 33.3% rise in staff retention in one practice group. Weekly forecasting and the Opportunities Board improved work allocation and career development. The solution also shifted administrative tasks away from lawyers, boosting job satisfaction and team output. Womble Bond Dickinson is expanding the tool to more groups for continued gains.
Show More..

BigHand Business Intelligence helped a top 100 London law firm improve financial awareness among partners and fee earners. The firm upgraded... from Quantum to BigHand for faster, more accessible financial reporting. Partners now access key metrics instantly, reducing reliance on finance teams. Custom dashboards and data visualization increased engagement and financial acumen. The solution saved time on reporting, letting teams focus on higher-level work.
Show More..

Dickinson Wright used BigHand Workflow Management to centralize task delegation and improve legal support. The firm faced high staff attrition... and onboarded nearly 100 new attorneys, creating pressure on traditional support models. BigHand enabled a centralized team structure, streamlined workflows, and better resource allocation. Staff could focus on higher-value work, and cross-office collaboration improved. Real-time reporting and workflow visibility helped scale operations and train junior staff.
Show More..

BigHand Business Intelligence helped FordHarrison cut pricing analytics time by over 50%. The law firm needed faster, more reliable financial... data to meet client demands for transparent pricing. Manual reporting was slow and limited. With BigHand, FordHarrison built a centralized data warehouse and enabled self-service analytics. Pricing teams now respond faster and support more matters. The firm makes better pricing decisions using real-time financial insights.
Show More..

BigHand Workflow Management helped Holland & Hart move to a centralized support model. The law firm improved collaboration between lawyers... and legal assistants. Task delegation became more efficient, and turnaround times got faster. The solution provided clear data on work types, volume, and team capacity. Holland & Hart now delivers consistent, high-quality legal services and adapts quickly to client needs. The firm values BigHand as a reliable technology partner.
Show More..

BigHand Document Creation helped Otten Johnson fix their broken document workflows. The law firm struggled with an old macro-based system... that broke after every Microsoft Word update. BigHand's native Word integration made document creation smooth and reliable. The rollout was so seamless that leadership called it their "best migration ever." Staff now find documents faster and spend less time on fixes. The new system also helps attract legal talent familiar with top legal tech.
Show More..

Foley & Lardner used BigHand’s legal financial insight solutions to improve matter management and client service. The firm replaced its... in-house system with BigHand, integrating it with Thomson Reuters 3E. Partners gained real-time visibility into matter budgets and financial performance. The solution enabled better budget tracking, accountability, and transparency for clients. Foley also used BigHand’s business intelligence dashboards to make data-driven decisions and enhance commercial acumen.
Show More..

BigHand Workflow Management helped Roythornes Solicitors improve turnaround times for client work. The solution gave the firm better oversight of... secretarial workflows and department workloads. Centralized support teams now handle more legal assistant tasks, freeing up fee earners. Staff can update clients more quickly and accurately. The platform is easy to use, even for non-technical staff. Roythornes relies on BigHand for visibility and efficient resource allocation.
Show More..

BigHand Business Intelligence helped a leading independent law firm in Australia improve profitability and financial awareness. The firm wanted better... collaboration between finance and legal teams and needed clear, accessible financial data. BigHand delivered role-based reporting and dashboards, making financial metrics easy to access for all staff. The transition to the new solution was smooth and completed in one month. The firm now tailors financial insights to each team, boosting efficiency and decision-making.
Show More..

BigHand Business Intelligence helped Cole Scott & Kissane cut year-end process time by 77%. The law firm also reduced its... billing and collections lifecycle by 28%. Manual financial reporting was slow and caused delays. With BigHand, they automated reporting and improved decision-making. The finance team now supports lawyers better and delivers faster client service.
Show More..

BigHand Workflow Management helped Charles Russell Speechlys, a top 40 international law firm, modernize its internal workflows. The firm replaced... manual task delegation with automated workflow management, unifying support functions and improving scheduling. Task turnaround time dropped from 99 hours to 18 hours. Average processing time fell from 3.36 hours to 0.74 hours. The solution improved service level agreement adherence and client satisfaction.
Show More..

BigHand Workflow Management helped Holland & Hart move to a centralized support model. The law firm has 13 offices and... 500 lawyers. The new system improved collaboration and made task delegation easier. It reduced bottlenecks and improved efficiency. The firm now has better visibility and continuity in support. This change helps manage staff attrition and ensures expert support for attorneys.
Show More..

BigHand Legal Resource Management helped Norton Rose Fulbright improve lawyer utilization and growth. The firm advertised over 200 opportunities to... lawyers, achieving a 70%+ application rate. The platform lets fee earners input client commitments and skills, helping the resource management team match the right people to the right matters. This data-led approach supports commercial deployment and people development. Norton Rose Fulbright saw commercial benefits and better client support across locations.
Show More..

BigHand Workflow Management helped Dickinson Wright handle 12 retirements and onboard about 100 new attorneys. The law firm used the... solution to centralize back office operations and streamline work allocation. BigHand enabled the creation of a Firm Administrative Support Team, improving task tracking and cross-office collaboration. The platform replaced scattered communication with centralized workflows, boosting operational efficiency. The firm now delivers consistent administrative support and adapts to workforce changes.
Show More..

BigHand Document Creation helped Otten Johnson, a Denver law firm, fix problems with their old document system. Their old tool... broke with every Microsoft Word update and cost a lot to fix. BigHand's solution worked smoothly with Word and made document creation easy. The migration was so smooth that leaders called it "the best migration we've ever experienced." Staff now work faster and with less stress. BigHand made Otten Johnson a leader in legal tech.
Show More..

BigHand Business Intelligence helped a top 100 London law firm boost financial awareness. The firm upgraded from Quantum to BigHand... for faster reporting and better data access. Partners now get instant access to key financial metrics. This reduced their reliance on finance teams. The new dashboards improved engagement and promoted a commercial mindset. The firm saw faster report loading and more consistent data.
Show More..

BigHand Business Intelligence helped Sheppard Mullin, an AmLaw 50 law firm with over 1,000 attorneys, unify its financial reporting into a single dashboard. The firm needed... real-time financial insights and role-based reporting for attorneys, partners, and management. BigHand replaced manual reporting with self-service analytics and custom dashboards. The solution improved data visibility and empowered users with immediate financial insight. The response from the firm has been extremely positive, with BigHand seen as a key strategic financial tool.
Show More..

BigHand Workflow Management helped Barry Nilsson, a mid-sized Australian law firm, manage rapid growth and improve client service. The firm moved... from piecemeal solutions to a unified cloud-based workflow system. This migration gave them better visibility and control over work allocation. Nearly 500 staff across six offices now use the platform. The upgrade freed IT resources and improved operational efficiency.
Show More..

BigHand Workflow Management helped Clark Hill, an AM Law 200 firm, optimize task delegation and improve workflows across 29 locations. The firm completed... 20,886 tasks in one month and supported 30 LAA teams. Clark Hill used the software to centralize support services and future-proof talent as many support staff neared retirement. The solution enabled cross-office collaboration and improved efficiency for lawyers and administrative teams.
Show More..

BigHand Speech Recognition helps BD Mediation quickly capture meeting notes. Bernadette uses the tool to dictate discussion points right after... client meetings. This saves her time and ensures all key details are recorded. She can edit transcribed text later, improving accuracy. The software is easy to install and use, with most dictations processed in under 15 minutes. BD Mediation now delivers faster, more accurate client documents.
Show More..

BigHand helped Berkson Family Law improve efficiency and productivity. The firm used to manage dictations by tape, causing backlogs and... delays. BigHand technology automated administrative tasks and gave fee earners more independence. Staff could now prioritize urgent work and see who was working on what. This led to faster client service and better workflow management.
Show More..

BigHand Speech Recognition helped Morrish Solicitors cut document creation time by 50%. The firm saw a 250% return on investment.... Staff used the software to send internal documents for fast, accurate transcription. Partners increased mobile productivity using iPhones. The solution freed up secretarial time for more complex work. Morrish now trains all new staff on BigHand’s digital dictation and speech recognition tools.
Show More..

BigHand Resource Management helped Addleshaw Goddard improve lawyer utilization and collaboration. The tool made onboarding new team members easier and... enabled cross-office teamwork across six UK locations. Lawyers now have better work balance and more agency over their assignments. The system speeds up resource allocation and ensures fairer distribution of work. Partners can focus more on client management and strategic team development.
Show More..

BigHand Resource Management helped Honigman LLP improve work allocation and staffing. The tool gave leaders and attorneys real-time data on... workloads and skills. It made it easier to match the right people to the right tasks. The dashboard let attorneys track their hours and compare productivity. Resource managers could quickly see team capacity and utilization. The new system replaced clunky reports with a streamlined, searchable interface.
Show More..

BigHand Resource Management helped an international top 100 law firm improve work allocation. Over 600 work requests were managed in... four months, with 90% answered the same day. The tool enabled fairer distribution of work and better use of staff capacity. Junior associates met utilization targets, and 123 cross-office allocations were made. The firm saw improved staff development and teamwork across locations.
Show More..

Ellisons Solicitors used BigHand Speech Recognition to support rapid growth and flexible working. The law firm rolled out the technology... to over half its fee earners. Lawyers now dictate and transcribe documents quickly, even when working remotely. This reduced backlogs and freed support staff to focus on billable work. The firm saw strong time savings and improved efficiency for both lawyers and support teams.
Show More..

BigHand Document Creation helped Norton Rose Fulbright improve legal document production. The firm gained better visibility into document workflows, which... led to faster turnaround times. Seamless templatization ensured brand consistency across all documents. The BigHand ribbon made it easy to create complex legal documents. The team appreciated having creative control and local support.
Show More..

BigHand Resource Management helped Womble Bond Dickinson save partners' time by showing real-time capacity. The tool made it easy to... allocate work based on weekly forecasts. Fee earners could track their targets and get support when workloads were high. This improved retention rates and supported internal promotions. The firm also increased profitability by matching work to the right people.
Show More..

BigHand Document Creation helped Town Legal LLP speed up legal document production. The firm used standardized templates to make document... creation faster and easier. Integration with other systems improved the user experience. The BigHand ribbon gave staff a simple way to manage and style complex legal documents. The rollout was smooth, and support from BigHand was strong throughout.
Show More..

BigHand Document Creation helped Becker & Poliakoff improve legal document production. The law firm chose BigHand for its easy templates,... user-friendly styles, and strong integration. Staff liked the help feature and the ability to standardize documents. The solution made it faster to create branded, high-quality legal documents. Becker & Poliakoff praised BigHand’s support and smooth implementation.
Show More..

BigHand Workflow Management helped Dickinson Wright, a large US law firm, centralize back office operations and streamline work allocation. The firm faced... high staff attrition and the retirement of 12 staff members in one year, while onboarding about 100 new attorneys. BigHand enabled a centralized team structure, improved task delegation, and supported cross-office collaboration. The solution replaced scattered communication with centralized tracking, boosting operational efficiency and supporting firm growth.
Show More..

BigHand Document Creation helped Otten Johnson, a Denver law firm, fix problems with their old document system. Their old tool... broke with every Microsoft Word update and cost a lot to fix. BigHand's solution worked smoothly with Word and made document creation easy. The migration was so smooth that leaders called it the "best migration" they ever had. Staff now work faster and with less stress.
Show More..

Holman Webb used BigHand Business Intelligence to modernize financial reporting. The law firm wanted faster, more accurate data to help... teams make better decisions. BigHand BI gave them real-time dashboards and insights. This helped improve forecasting and freed up the finance team. Lawyers now see their own performance and budgeting data. The firm can make quick, informed decisions for clients.
Show More..

Barry. Nilsson. adopted BigHand Business Intelligence to improve financial reporting. The firm needed real-time analytics and accurate profitability metrics after...rapid growth. Their old system could not deliver reliable data for finance teams and lawyers. BigHand's dashboards reduced manual work and sped up access to key financial data. The solution is scalable and easy to use, supporting better business decisions and commercial awareness.
Show More..

Linklaters rolled out BigHand3 digital dictation software to over 2,500 users, later expanding to 3,200. The firm replaced separate analogue... and digital systems with a single enterprise solution. BigHand enabled faster document turnaround, reduced overtime costs, and supported flexible and remote working. Secretarial support became more efficient, and global team collaboration improved. The project is the largest digital dictation workflow deployment in the legal sector.
Show More..

Colin Biggers & Paisley used BigHand Business Intelligence and BigHand Matter Pricing to support their IT transformation. The firm wanted... better financial visibility and data-driven decision making. BigHand's dashboards gave real-time financial metrics and helped lawyers plan and track matters. The solution encouraged a culture of financial awareness and improved profitability. Over 470 employees now use these tools to manage costs and client service.
Show More..

Hall Payne Lawyers used BigHand Workflow Management to support hybrid working and improve legal workflow management. The firm gained full... visibility of support tasks, enabling better delegation and prioritisation across multiple offices. Staff could track client referrals and manage tasks more efficiently, reducing administrative time. Lawyers and support staff embraced the new system, leading to improved collaboration and work-life balance. The solution helped the firm deliver better client service and adapt to flexible work models.
Show More..

BigHand Workflow Management helped DLA Piper move its entire workforce to remote work in just 36 hours during the COVID-19 pandemic. The law firm... used BigHand to delegate tasks, automate workflows, and support collaboration across 28 US offices. DLA Piper saw a 70% increase in tasks processed through the platform as attorneys embraced new technology. The solution enabled cost savings, improved team morale, and ensured business continuity. Shared dashboards and extended hours further boosted efficiency and flexibility.
Show More..

BigHand Business Intelligence helps Brownstein Hyatt Farber Schreck LLP improve financial reporting. The law firm uses the tool to give... attorneys and leaders real-time access to key financial metrics. Personalized dashboards replace manual reporting and make data easy to understand. The finance team saves time and can focus on advising on profitability. Leadership gains better visibility into actionable data and profitability insights.
Show More..

Foley & Lardner used BigHand’s legal financial insight solutions to improve matter management and client service. The firm replaced its... in-house system with BigHand, integrating it with Thomson Reuters 3E. Partners gained real-time visibility into matter budgets and financial performance. The solution enabled better budget tracking, accountability, and transparency for clients. Foley also leveraged BigHand’s business intelligence dashboards for data-driven decisions and improved commercial acumen.
Show More..

BigHand Workflow Management helped Best Best & Krieger LLP cut admin time by 40%. The law firm used the software... to manage secretarial tasks and improve workflow reporting. Centralized dashboards let teams spot bottlenecks and reassign work quickly. The tool supported remote and hybrid work, boosting staff morale and efficiency. BB&K now plans to expand BigHand to more departments as the firm grows.
Show More..

BigHand Document Creation helped Goldberg Segalla, a large US law firm, manage rapid growth and document complexity. The firm replaced... manual template updates with a centralized platform, reducing errors and saving time. Staff now use a single hub for all document templates, improving consistency and compliance. New features like Advanced AutoText and security controls further boost efficiency. The firm rolled out new branded templates in just two days, supporting cost-efficiency and collaboration.
Show More..

Taylor Wessing used BigHand Resource Management to improve work allocation for hybrid working. The firm wanted fair access to career-enhancing... tasks for all lawyers, no matter where they work. After using the tool, 100% of corporate partners said work is now allocated more consistently. 70% said they worked with a wider variety of people and teams. The solution increased visibility of workloads, skillsets, and career ambitions. Taylor Wessing now supports career development and inclusion while maintaining high client service levels.
Show More..

BigHand Workflow Management helped Clark Hill improve collaboration and task delegation across 29 locations. The law firm faced challenges with... hybrid work and a shortage of skilled legal support staff. By using BigHand, Clark Hill completed 20,886 tasks in one month and supported 30 LAA teams. The solution enabled cross-office teamwork, centralized support, and better knowledge sharing. This made work more efficient and future-proofed the firm's talent.
Show More..

BigHand Business Intelligence helps Ward Hadaway improve financial reporting. The firm uses Aderant and BigHand together for better data and... automation. Lawyers get up-to-date financial data every day. This helps them make quick, smart decisions. The partnership removes manual work and gives clear, real-time insights.
Show More..

BigHand Workflow Management helped Barry Nilsson, a mid-sized Australian law firm, improve workflow and client service. The firm faced challenges... from rapid growth, with staff doubling and six offices across Australia. They had many different, disconnected systems for managing work. By moving to BigHand Workflow Management Cloud, they gained better visibility and could allocate work more efficiently. The upgrade freed up IT resources and improved client response times, especially in the competitive insurance sector.
Show More..

BigHand Workflow Management helped Charles Russell Speechlys, a top 40 international law firm, modernize its internal workflows. The firm replaced... manual task delegation with automated workflow management. This change unified support functions and improved scheduling. Task turnaround time dropped from 99 hours to 18 hours. Average processing time fell from 3.36 hours to 0.74 hours. The firm now delivers faster, more consistent legal support and better client service.
Show More..

BigHand Business Intelligence helped a top 100 London law firm improve financial awareness across the company. The firm upgraded from... Quantum to BigHand Business Intelligence for faster reporting and better features. The new solution gave partners and finance teams instant access to key financial data. Reports now load instantly, making it easier for partners to use the data. This change increased efficiency and financial engagement throughout the firm.
Show More..

BigHand Business Intelligence helped Cole Scott & Kissane, a large law firm, automate and streamline their financial reporting. The firm faced... slow, manual processes that delayed year-end reviews and billing cycles. With BigHand, they reduced time spent on year-end processes by 77%. They also cut their billing and collections lifecycle by 28%. The solution improved decision-making and helped the firm support its lawyers and clients better.
Show More..

BigHand Workflow Management helped Cripps improve work allocation and efficiency. The firm gained better visibility into support staff capacity and... task utilization. Tasks are now sent to the right person at the right cost. Cripps uses data from the tool to make decisions on resourcing and productivity. The solution made workflows more transparent and allowed proactive planning based on real-time data.
Show More..

BigHand Workflow Management helped Holland & Hart move to a centralized support model. The law firm has 13 offices and... about 500 lawyers. Before, legal assistants supported specific attorneys by office, which caused bottlenecks and inefficiency. With BigHand, the firm improved collaboration, streamlined workflows, and optimized task delegation. The new system helps share expertise, reduces disruption from staff changes, and gives better visibility into work.
Show More..

BigHand Business Intelligence helped a leading independent law firm in Australia improve profitability. The firm wanted better collaboration between finance... and legal teams. They needed clear financial data for partners, fee earners, and operations. BigHand provided easy-to-use dashboards and role-based reporting. The solution replaced manual reports and gave instant access to key metrics. The firm completed the transition in one month and saw more flexibility and insight for all teams.
Show More..

BigHand Legal Resource Management helped Norton Rose Fulbright improve lawyer utilization and growth. The firm used the platform to advertise... over 200 opportunities to lawyers, achieving a 70%+ application rate. The technology let fee earners input client commitments and skills, helping the resource management team match the right people to the right matters. This led to better commercial deployment and enhanced people development. The platform supported equitable work allocation and improved the employee experience.
Show More..

BigHand Workflow Management helped Roythornes Solicitors improve turnaround times. The firm gained better visibility into team capacity and work distribution.... Support staff now handle more legal assistant tasks, freeing up lawyers' time. The solution made it easy to track and allocate work. Staff found the technology simple to use, even without technical skills. The firm saw faster client updates and more efficient operations.
Show More..

BigHand Business Intelligence helped Sheppard Mullin create a single financial dashboard for all stakeholders. The law firm needed real-time financial... insights and role-based reporting. BigHand replaced manual reporting with self-service analytics and custom dashboards. The firm rolled out revenue and general ledger modules to all timekeepers and finance teams. Sheppard Mullin plans to add profitability analysis with the profit module. The response from the firm has been very positive.
Show More..