Real-World Case Studies and Customer Success Stories with BigHand

BigHand Resource Management helps Womble Bond Dickinson save partners' time by showing real-time lawyer capacity. The tool improves lawyer retention... by identifying overworked staff and supporting their well-being. Lawyers can flag interests and use their skills across matters, streamlining career development. The firm can allocate work based on weekly forecasts, boosting profitability and efficiency. Partners and fee earners save time and money with better resource allocation.
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BigHand Document Creation helped Town Legal LLP standardize document templates. This made legal document production faster. Integration with Net Docs... improved the user experience. The BigHand ribbon made it easy to create complex legal documents. The rollout was smooth and well supported. The firm now saves time and works more efficiently.
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BigHand Document Creation helped Otten Johnson, a Denver law firm, fix problems with their old document system. Their old tool... broke with every Microsoft Word update and cost a lot to fix. BigHand's solution worked smoothly with Word and made document creation easy. The migration was so smooth that leaders called it the "best migration" they ever had. Staff now work faster and with less stress.
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BigHand Document Creation helped Norton Rose Fulbright improve legal document production. The firm gained better visibility into document workflows and... faster turnaround times. Seamless templatization ensured brand consistency across all documents. The BigHand ribbon made it easy to create complex legal documents. The team valued creative control and local support.
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BigHand Speech Recognition helped Morrish Solicitors LLP boost productivity. The firm moved from analogue tape dictation to digital dictation and... then to server-based speech recognition. One partner improved accuracy from 62% to 95% after the first round of corrections. Another partner reached 97% accuracy. Dictations were completed in just 2 minutes. The solution freed up secretarial time for more complex tasks.
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BigHand Resource Management helped an international top 100 law firm improve work allocation and talent retention. In a four-month pilot,... the firm processed over 600 work requests, with 90% answered the same day and 60% within an hour. The solution enabled 123 cross-office allocations and supported resource sharing for absences. Junior associates met utilization targets, and partners found the process quick and efficient. The firm saw better staff satisfaction and improved profitability.
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BigHand Resource Management helped Honigman LLP improve legal staffing and resource allocation. The firm needed better ways to match lawyers... to work and meet client demands for efficient, value-driven staffing. BigHand's dashboard gave resource managers and attorneys real-time data on workload, skills, and productivity. The tool's KPI cards and comparison features boosted engagement and healthy competition. Honigman LLP also used the platform to support diversity, equity, and inclusion goals, meeting client expectations for data-driven staffing.
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BigHand Speech Recognition helped Ellisons Solicitors support rapid growth and flexible working. The law firm nearly doubled in size in... four years, reaching 250 staff. Fee earners now use speech recognition to dictate and transcribe documents quickly, even when out of the office. This reduced backlogs and freed support staff to focus on billable work. The technology made urgent work faster and improved internal efficiency.
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BigHand Workflow Management helped Dickinson Wright, a large US law firm, centralize back office operations and streamline work allocation. The firm faced... high staff attrition and the retirement of 12 staff members in one year, while onboarding about 100 new attorneys. BigHand enabled a centralized team structure, improved task delegation, and supported cross-office collaboration. The solution replaced scattered communication with centralized tracking, boosting operational efficiency and supporting firm growth.
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BigHand technology helped Berkson Family Law improve efficiency and productivity. The firm faced challenges with old dictation processes and struggled... with backlogs. BigHand's workflow management and speech recognition tools automated tasks and gave fee earners more visibility. This led to faster client service and better use of resources. Berkson Family Law now competes better in the digital age.
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BigHand Document Creation helped Becker & Poliakoff improve legal document production. The law firm chose BigHand for its easy templates,... user-friendly styles, and smooth integration. Staff liked the help feature and styles, making document creation faster and more consistent. The solution lets them standardize documents and fix formatting issues quickly. Becker & Poliakoff now produces high-quality, branded legal documents with less effort.
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BigHand Speech Recognition helps BD Mediation capture meeting notes quickly and accurately. The tool lets Bernadette dictate notes on her... mobile phone from any location. She saves time by not typing notes and gets 95% accuracy in transcribed text. Most dictations take 10–15 minutes, with text returned in under five minutes. This improves client service and lets her focus on more meetings.
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BigHand Resource Management helped Addleshaw Goddard improve lawyer utilization and cross-office collaboration. Onboarding new lawyers became faster, letting them contribute... right away. The tool increased visibility into workloads, making resource allocation fairer and more efficient. Lawyers gained better work balance and more opportunities to work on key deals. The system enabled smoother collaboration across six UK offices.
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BigHand3 helped Linklaters move to digital dictation and speech recognition. The firm wanted to improve document production, team working, and... mobile working. Linklaters rolled out BigHand3 to over 2,500 users, with plans to reach 3,200. This was the largest digital dictation workflow project in the global legal sector. The solution replaced old analogue systems and improved efficiency for lawyers and secretaries.
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BigHand Business Intelligence helped Holman Webb, a leading Australian law firm, modernize its financial reporting. The firm needed real-time, accurate... data to make faster decisions and improve client service. BigHand BI provided dashboards with key metrics like time entry and profitability. The finance team now spends less time on manual reports and more on advising the business. Lawyers can see their performance and budgeting information easily. Holman Webb uses BigHand BI to drive continuous improvement and better commercial results for clients.
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BigHand Workflow Management helped Hall Payne Lawyers support hybrid working and improve legal workflow management. The firm gained full visibility... of support tasks, making it easier to allocate work and track client referrals. Staff can now work flexibly, which helps with recruitment and retention. The workflow tool made the referral process more organized and saved administrative time. Hall Payne Lawyers plans to further refine workflows for even better efficiency.
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BigHand Business Intelligence and BigHand Matter Pricing help Colin Biggers & Paisley Lawyers understand financial data and profitability. The firm wanted... better business intelligence and matter planning for informed decisions. BigHand solutions provide real-time financial metrics and custom dashboards. Lawyers can track costs, plan pricing, and improve profitability. The technology supports a culture of financial awareness and strategic planning.
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BigHand Business Intelligence helped Barry. Nilsson. improve financial visibility and reporting. The law firm needed a better way to access...real-time financial data after growing to six offices. Their old reporting tool was not accurate or easy to use. BigHand Business Intelligence gave them quick, reliable dashboards and reduced manual work for finance teams. The solution is easy to use, scalable, and helps lawyers make faster, data-driven decisions.
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BigHand Resource Management helped Taylor Wessing improve work allocation for hybrid working. The law firm wanted fair access to career-building... tasks and to save partners time on assigning work. After a pilot, 100% of corporate partners said work is now allocated more consistently, and 70% worked with a wider range of people and teams. The tool increased visibility of workloads, skillsets, and ambitions. Taylor Wessing now supports career growth and inclusion while keeping high client service in a hybrid environment.
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BigHand Document Creation helped Goldberg Segalla, a large law firm, manage rapid growth and document template challenges. The firm needed... a centralized way to create and update letterheads and templates for over 20 offices. BigHand provided a single platform for all document templates, reducing errors and saving time. The solution improved efficiency and supported best practices across the firm. New features like Advanced AutoText and security controls further streamlined document assembly and compliance.
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BigHand’s legal financial insight solutions help Foley improve matter management and client service. Foley replaced their old in-house system with... BigHand, integrating it with Thomson Reuters 3E. The tool lets partners track and manage matter budgets, giving clear visibility into legal spend. Partners can drill down into timekeeper records and keep budgets on track. Clients get real-time access to their matter budgets through a portal, increasing transparency. Foley also uses BigHand’s business intelligence to see key financial metrics in lawyer dashboards.
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BigHand Workflow Management helped Best Best & Krieger LLP modernize legal workflow. The law firm used BigHand to improve secretarial... team efficiency and task management. They gained better workflow visibility and removed subjectivity from staff reviews. The firm improved task turnaround and empowered staff for hybrid work. BB&K adopted a data-driven approach to support digital transformation.
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BigHand Business Intelligence helped Brownstein Hyatt Farber Schreck LLP improve financial reporting. The law firm wanted better visibility of key... financial metrics and easier access to data. BigHand BI replaced manual reporting with real-time dashboards and self-service analytics. Attorneys and leadership now see actionable data and profitability insights. The finance team saves time on reports and can focus on process improvement.
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BigHand Workflow Management helped DLA Piper move all staff to remote work in just 36 hours during the Covid-19 pandemic. The law firm... used BigHand to support a team-based administrative model, making work delegation and tracking easy. The solution rolled out to 28 US offices in five weeks, with strong training and communication. DLA Piper saw more efficient resource use and better task visibility. Staff quickly adapted to remote work, keeping client needs met.
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BigHand Business Intelligence helps Ward Hadaway improve financial reporting. The firm uses Aderant and BigHand together for better data and... automation. Lawyers get up-to-date financial data every day. This helps them make quick, smart decisions. The partnership removes manual work and gives clear, real-time insights.
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BigHand Business Intelligence helped a top 100 London law firm improve financial awareness across the company. The firm upgraded from... Quantum to BigHand Business Intelligence for faster reporting and better features. The new solution gave partners and finance teams instant access to key financial data. Reports now load instantly, making it easier for partners to use the data. This change increased efficiency and financial engagement throughout the firm.
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BigHand Business Intelligence helped Sheppard Mullin create a single financial dashboard for all stakeholders. The law firm needed real-time financial... insights and role-based reporting. BigHand replaced manual reporting with self-service analytics and custom dashboards. The firm rolled out revenue and general ledger modules to all timekeepers and finance teams. Sheppard Mullin plans to add profitability analysis with the profit module. The response from the firm has been very positive.
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BigHand Workflow Management helped Roythornes Solicitors improve turnaround times. The firm gained better visibility into team capacity and work distribution.... Support staff now handle more legal assistant tasks, freeing up lawyers' time. The solution made it easy to track and allocate work. Staff found the technology simple to use, even without technical skills. The firm saw faster client updates and more efficient operations.
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BigHand Legal Resource Management helped Norton Rose Fulbright improve lawyer utilization and growth. The firm used the platform to advertise... over 200 opportunities to lawyers, achieving a 70%+ application rate. The technology let fee earners input client commitments and skills, helping the resource management team match the right people to the right matters. This led to better commercial deployment and enhanced people development. The platform supported equitable work allocation and improved the employee experience.
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BigHand Business Intelligence helped a leading independent law firm in Australia improve profitability. The firm wanted better collaboration between finance... and legal teams. They needed clear financial data for partners, fee earners, and operations. BigHand provided easy-to-use dashboards and role-based reporting. The solution replaced manual reports and gave instant access to key metrics. The firm completed the transition in one month and saw more flexibility and insight for all teams.
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BigHand Workflow Management helped Holland & Hart move to a centralized support model. The law firm has 13 offices and... about 500 lawyers. Before, legal assistants supported specific attorneys by office, which caused bottlenecks and inefficiency. With BigHand, the firm improved collaboration, streamlined workflows, and optimized task delegation. The new system helps share expertise, reduces disruption from staff changes, and gives better visibility into work.
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BigHand Workflow Management helped Cripps improve work allocation and efficiency. The firm gained better visibility into support staff capacity and... task utilization. Tasks are now sent to the right person at the right cost. Cripps uses data from the tool to make decisions on resourcing and productivity. The solution made workflows more transparent and allowed proactive planning based on real-time data.
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BigHand Business Intelligence helped Cole Scott & Kissane, a large law firm, automate and streamline their financial reporting. The firm faced... slow, manual processes that delayed year-end reviews and billing cycles. With BigHand, they reduced time spent on year-end processes by 77%. They also cut their billing and collections lifecycle by 28%. The solution improved decision-making and helped the firm support its lawyers and clients better.
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BigHand Workflow Management helped Clark Hill improve collaboration and task delegation across 29 locations. The law firm faced challenges with... hybrid work and a shortage of skilled legal support staff. By using BigHand, Clark Hill completed 20,886 tasks in one month and supported 30 LAA teams. The solution enabled cross-office teamwork, centralized support, and better knowledge sharing. This made work more efficient and future-proofed the firm's talent.
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BigHand Workflow Management helped Charles Russell Speechlys, a top 40 international law firm, modernize its internal workflows. The firm replaced... manual task delegation with automated workflow management. This change unified support functions and improved scheduling. Task turnaround time dropped from 99 hours to 18 hours. Average processing time fell from 3.36 hours to 0.74 hours. The firm now delivers faster, more consistent legal support and better client service.
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BigHand Workflow Management helped Barry Nilsson, a mid-sized Australian law firm, improve workflow and client service. The firm faced challenges... from rapid growth, with staff doubling and six offices across Australia. They had many different, disconnected systems for managing work. By moving to BigHand Workflow Management Cloud, they gained better visibility and could allocate work more efficiently. The upgrade freed up IT resources and improved client response times, especially in the competitive insurance sector.
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BigHand Workflow Management helped Clark Hill, an AM Law 200 firm, optimize task delegation and improve workflows across 29 locations. The firm completed... 20,886 tasks in one month and supported 30 LAA teams. Clark Hill used the software to centralize support services and future-proof talent as many support staff neared retirement. The solution enabled cross-office collaboration and improved efficiency for lawyers and administrative teams.
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BigHand Workflow Management helped Barry Nilsson, a mid-sized Australian law firm, manage rapid growth and improve client service. The firm moved... from piecemeal solutions to a unified cloud-based workflow system. This migration gave them better visibility and control over work allocation. Nearly 500 staff across six offices now use the platform. The upgrade freed IT resources and improved operational efficiency.
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BigHand Business Intelligence helped Sheppard Mullin, an AmLaw 50 law firm with over 1,000 attorneys, unify its financial reporting into a single dashboard. The firm needed... real-time financial insights and role-based reporting for attorneys, partners, and management. BigHand replaced manual reporting with self-service analytics and custom dashboards. The solution improved data visibility and empowered users with immediate financial insight. The response from the firm has been extremely positive, with BigHand seen as a key strategic financial tool.
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BigHand Business Intelligence helped a top 100 London law firm boost financial awareness. The firm upgraded from Quantum to BigHand... for faster reporting and better data access. Partners now get instant access to key financial metrics. This reduced their reliance on finance teams. The new dashboards improved engagement and promoted a commercial mindset. The firm saw faster report loading and more consistent data.
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BigHand Business Intelligence helped a leading independent law firm in Australia improve profitability and financial awareness. The firm wanted better... collaboration between finance and legal teams and needed clear, accessible financial data. BigHand delivered role-based reporting and dashboards, making financial metrics easy to access for all staff. The transition to the new solution was smooth and completed in one month. The firm now tailors financial insights to each team, boosting efficiency and decision-making.
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BigHand Business Intelligence helped Cole Scott & Kissane cut year-end process time by 77%. The law firm also reduced its... billing and collections lifecycle by 28%. Manual financial reporting was slow and caused delays. With BigHand, they automated reporting and improved decision-making. The finance team now supports lawyers better and delivers faster client service.
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BigHand Workflow Management helped Charles Russell Speechlys, a top 40 international law firm, modernize its internal workflows. The firm replaced... manual task delegation with automated workflow management, unifying support functions and improving scheduling. Task turnaround time dropped from 99 hours to 18 hours. Average processing time fell from 3.36 hours to 0.74 hours. The solution improved service level agreement adherence and client satisfaction.
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BigHand Workflow Management helped Holland & Hart move to a centralized support model. The law firm has 13 offices and... 500 lawyers. The new system improved collaboration and made task delegation easier. It reduced bottlenecks and improved efficiency. The firm now has better visibility and continuity in support. This change helps manage staff attrition and ensures expert support for attorneys.
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BigHand Legal Resource Management helped Norton Rose Fulbright improve lawyer utilization and growth. The firm advertised over 200 opportunities to... lawyers, achieving a 70%+ application rate. The platform lets fee earners input client commitments and skills, helping the resource management team match the right people to the right matters. This data-led approach supports commercial deployment and people development. Norton Rose Fulbright saw commercial benefits and better client support across locations.
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BigHand Workflow Management helped Dickinson Wright handle 12 retirements and onboard about 100 new attorneys. The law firm used the... solution to centralize back office operations and streamline work allocation. BigHand enabled the creation of a Firm Administrative Support Team, improving task tracking and cross-office collaboration. The platform replaced scattered communication with centralized workflows, boosting operational efficiency. The firm now delivers consistent administrative support and adapts to workforce changes.
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BigHand Document Creation helped Otten Johnson, a Denver law firm, fix problems with their old document system. Their old tool... broke with every Microsoft Word update and cost a lot to fix. BigHand's solution worked smoothly with Word and made document creation easy. The migration was so smooth that leaders called it "the best migration we've ever experienced." Staff now work faster and with less stress. BigHand made Otten Johnson a leader in legal tech.
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BigHand Workflow Management helped Roythornes Solicitors improve turnaround times. The firm gained better visibility into team capacity and work distribution.... Support staff now handle more legal tasks, freeing up lawyers' time. The solution is easy to use, even for non-technical staff. Secretaries can now update clients directly, speeding up communication. The firm relies on reporting features to manage workloads and staffing.
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