Backbase Engagement Banking Platform Overview

Backbase empowers banks with a central engagement system that ensures seamless experiences across all touchpoints. The platform orchestrates interactions at every stage of the banking journey.

Use Cases

Customers recommend Content Management, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Backbase Engagement Banking Platform.

Other use cases:

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Backbase Engagement Banking Platform.

Other priorities:

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Backbase Engagement Banking Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Backbase Engagement Banking Platform's features include Widgets. and Backbase Engagement Banking Platform support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Backbase Engagement Banking Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It is a high end tool for portal related features and functionality and flexible content management...." Peer review by Theo S., Banking

Backbase Engagement Banking Platform, belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Backbase Engagement Banking Platform

Top Industries

  • Banking
  • Management Consulting
  • Consumer Electronics

Popular in

  • Large Enterprise
  • Mid Market

Backbase Engagement Banking Platform is popular in Banking, Management Consulting, and Consumer Electronics and is widely used by Large Enterprise, and Mid Market,

Backbase Engagement Banking Platform Customer wins, Customer success stories, Case studies

How does Backbase Engagement Banking Platform address your Content Management Challenges?

 

Backbase | Tirana Bank selects Backbase to lead digital banking

Tirana Bank has selected Backbase's Engagement Banking Platform for a major digital transformation, marking the bank's largest technology investment. This five-year strategic partnership aims to revo...lutionize Tirana Bank's retail banking services with digital capabilities, supported by Backbase's cloud-native platform. The initiative is expected to triple Tirana Bank's digital customer base and enhance its position as a digital banking leader in Southeast Europe.

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Bank Muamalat taps Backbase for AI-driven Islamic banking

Bank Muamalat has selected Backbase to power its AI-driven Islamic banking transformation. The partnership will see Backbases engagement banking platform deployed to enhance digital experiences, stre...amline operations, and support Sharia-compliant banking services. This move positions Bank Muamalat to deliver advanced, customer-centric digital solutions tailored to the needs of Islamic finance.

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BSF launches next-generation banking platform with Backbase

BSF launches next-generation banking platform with Backbase

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Techcombank - Banking - Very Large

Backbase helped Techcombank, Vietnam’s fifth-largest private bank, transform with a digital-first approach. The bank serves over 10 million customers and aimed to deliver seamless, personalized banki...ng experiences. Techcombank used Backbase to drive customer-first digital transformation and set new standards for innovation in Vietnam’s banking sector. The bank now leads with award-winning retail and business banking solutions.

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Mauritius Commercial Bank (MCB) - Banking - Very Large

Backbase helped Mauritius Commercial Bank (MCB) deliver seamless digital banking for 1.1 million customers. MCB used Backbase's platform to improve customer journeys across Mauritius, Madagascar, Mal...dives, and Seychelles. The bank wanted to modernize its legacy systems and expand digital capabilities. MCB now provides a frictionless banking experience using Backbase's modular banking platform.

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I&M Bank - Banking - Large

I&M Bank used Backbase to launch the I&M On The Go (OTG) App. The bank wanted to offer seamless digital access and remove fees for transactions between accounts and mobile wallets. With Backbase, I&M... Bank now serves 600,000 customers and manages $3 billion in assets. The solution helped the bank modernize its digital banking and improve customer experience.

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Backbase Engagement Banking Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.28/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.28/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Backbase Engagement Banking Platform

Top Failure Risks for Backbase Engagement Banking Platform

Backbase. News

Product

Backbase's report reveals digital transformation as African banks bet ...

Backbase, in collaboration with African Banker magazine, released a report highlighting the digital transformation in African SME banking. The report reveals that 83% of African banks prioritize SME banking, with mobile-first platforms and AI-driven lending as key strategies. Despite progress, challenges remain in digital onboarding, with only 42% offering full digital account opening. The report underscores the potential of SMEs as a growth engine for African banking.

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Partnership

Backbase and Akkuro Partner to Deliver Integrated End-to-End Banking ...

Backbase and Akkuro have formed a strategic partnership to deliver an integrated end-to-end banking technology stack. This collaboration aims to modernize financial institutions' infrastructures, offering solutions across retail, business, wealth management, and private banking. The partnership leverages Backbase's global reach and Akkuro's European presence, providing a cloud-native, API-based architecture that enhances speed-to-market, cost reduction, and AI-driven growth for banks.

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Partnership

Fintech Backbase and Prove to Enhance Onboarding

Backbase has partnered with Prove to integrate Prove's Pre-Fill identity verification solution into its AI-powered banking platform. This collaboration aims to enhance digital onboarding for U.S. financial institutions by enabling faster, safer account openings. The integration reduces manual verification, lowers fraud risk, and improves customer experience by auto-populating forms with verified data, potentially increasing conversion rates by up to 30%.

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Product

Backbase connects with Prove for digital onboarding

Backbase connects with Prove for digital onboarding

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Backbase. Profile

Company Name

Backbase.

Company Website

https://www.backbase.com/

Year Founded

2003

HQ Location

10 10th Street, Suite 325 Atlanta, GA 30309 United States

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE