Product Business Settings

Backbase Engagement Banking Platform is popular in Banking, Management Consulting, and Consumer Electronics industries and is widely used by Large Enterprise, Mid Market.

Backbase Engagement Banking Platform Product Overview

Backbase empowers banks with a central engagement system that ensures seamless experiences across all touchpoints. The platform orchestrates interactions at every stage of the banking journey.

How satisfied the customers are with Backbase Engagement Banking Platform use-cases

Reviews

"...It is a high end tool for portal related features and functionality and flexible content management...." Peer review by Theo S., Banking

Backbase Engagement Banking Platform Customer Insights, Testimonials and Case Studies

 

Backbase | Tirana Bank selects Backbase to lead digital banking

Tirana Bank has selected Backbase's Engagement Banking Platform for a major digital transformation, marking the bank's largest technology investment. This five-year strategic partnership aims to revo...lutionize Tirana Bank's retail banking services with digital capabilities, supported by Backbase's cloud-native platform. The initiative is expected to triple Tirana Bank's digital customer base and enhance its position as a digital banking leader in Southeast Europe.

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Bank Muamalat taps Backbase for AI-driven Islamic banking

Bank Muamalat has selected Backbase to power its AI-driven Islamic banking transformation. The partnership will see Backbases engagement banking platform deployed to enhance digital experiences, stre...amline operations, and support Sharia-compliant banking services. This move positions Bank Muamalat to deliver advanced, customer-centric digital solutions tailored to the needs of Islamic finance.

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BSF launches next-generation banking platform with Backbase

BSF launches next-generation banking platform with Backbase

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Tien Phong Commercial Joint Stock Bank (TPBank) - Banking - Large

TPBank used Backbase to drive digital banking innovation. The bank wanted to improve customer experience and lead in digital banking. Backbase helped TPBank launch new digital services and streamline... onboarding. TPBank is now seen as a leader in customer-first banking in Vietnam.

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Evelyn Partners - Financial Services

Evelyn Partners wanted to keep their white-glove service as they grew. They used Backbase to help scale their digital banking and wealth management. The solution let them offer personal service to mo...re clients. Evelyn Partners improved their digital experience and kept their high-touch approach. This helped them serve more clients without losing quality.

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National Bank of Bahrain - Banking - Large

Backbase Engagement Banking Platform helped National Bank of Bahrain cut onboarding time from 180 minutes to 6 minutes. The bank launched a fully digital onboarding process. Customer acquisition and ...retention rates increased. Manual tasks dropped. NBB expanded product options and cross-sell opportunities. The new mobile app improved the customer experience.

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Backbase Engagement Banking Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.28/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.28/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Backbase Engagement Banking Platform

Top Failure Risks for Backbase Engagement Banking Platform

Backbase. News

Executive
 

Backbase appoints Jodi Slomp as Chief People Officer

Backbase has appointed Jodi Slomp as Chief People Officer. With experience from Mollie and Booking.com, Slomp will lead Backbase's global people strategy, focusing on talent growth and leadership development. Her role is crucial as Backbase expands its AI-powered banking platform and global presence.

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Partnership
 

Jet Bank and Backbase partner to launch Albanias first digital-only bank

Backbase partners with Jet Bank to launch Albania's first digital-only bank, leveraging Backbase's AI-powered Banking Platform. This collaboration enables rapid market entry and continuous innovation, offering a unified digital experience across mobile and web channels. The partnership supports Jet Bank's strategic goals of scalability and customer-centric growth in the digital banking sector.

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Product
 

Backbase's report reveals digital transformation as African banks bet ...

Backbase, in collaboration with African Banker magazine, released a report highlighting the digital transformation in African SME banking. The report reveals that 83% of African banks prioritize SME banking, with mobile-first platforms and AI-driven lending as key strategies. Despite progress, challenges remain in digital onboarding, with only 42% offering full digital account opening. The report underscores the potential of SMEs as a growth engine for African banking.

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Partnership
 

Backbase and Akkuro Partner to Deliver Integrated End-to-End Banking ...

Backbase and Akkuro have formed a strategic partnership to deliver an integrated end-to-end banking technology stack. This collaboration aims to modernize financial institutions' infrastructures, offering solutions across retail, business, wealth management, and private banking. The partnership leverages Backbase's global reach and Akkuro's European presence, providing a cloud-native, API-based architecture that enhances speed-to-market, cost reduction, and AI-driven growth for banks.

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Backbase. Profile

Company Name

Backbase.

Company Website

https://www.backbase.com/

Year Founded

2003

HQ Location

10 10th Street, Suite 325 Atlanta, GA 30309 United States

Employees

251-500

Social

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Financials

PRIVATE