Backbase Engagement Banking Platform: Use-Cases, Insights and Reviews | 2026 Cuspera

Tirana Bank successfully launched a comprehensive omnichannel retail banking platform using Backbase's AI-native Banking OS. The platform, implemented in 12 months, offers digital banking services ac...ross mobile and web, enhancing customer experiences with features like online loan applications and real-time spending insights. This deployment, supported by Endava, positions Tirana Bank as a digital leader in Albania, leveraging Backbase's proven solutions for rapid and scalable digital transformation.
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Tirana Bank has selected Backbase's Engagement Banking Platform for a major digital transformation, marking the bank's largest technology investment. This five-year strategic partnership aims to revo...lutionize Tirana Bank's retail banking services with digital capabilities, supported by Backbase's cloud-native platform. The initiative is expected to triple Tirana Bank's digital customer base and enhance its position as a digital banking leader in Southeast Europe.
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Backbase helped Chinabank replace legacy systems with a scalable digital platform. The bank launched its daily banking MVP in just 8 months. Chinabank achieved an 82% engagement rate and a 4.7-star A...pp Store rating. Digital onboarding now takes only 5 minutes. The new platform supports over 2.9 million customers and $30 billion in assets. Chinabank can now serve customers faster and attract new users with a modern mobile-first experience.
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Backbase helped TPBank revamp its legacy mobile and internet banking system in less than 9 months. The bank migrated 3 million customers to a new platform in under 10 months. TPBank achieved 100% aut...omation and gained access to new fintech partner solutions. The new system uses a microservices architecture for faster product development. TPBank can now deliver more innovative, customer-centric products across channels.
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Backbase helped Evelyn Partners replace its legacy client portal in just 18 months. The firm migrated 35,000 clients to a new digital platform in one month, achieving 75% portal adoption in 30 days. ...Evelyn digitized 20 onboarding modules, making client onboarding faster and easier. Clients now access real-time portfolio dashboards and can message advisors directly. The new system supports seamless data flow and enhances white-glove service at scale.
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Backbase helped Bank Muamalat launch ATLAS, Malaysia's first digital-only Islamic banking app. The bank needed to modernize its digital offering and reach new customer segments fast. With Backbase, t...hey launched the app in just eight months. 58% of users onboarded in three months were new to the bank. Average account onboarding time dropped to four minutes. 96% of funds deposited via ATLAS were fresh funds. Over 50% of users engaged with lifestyle features.
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