Latest News & Updates on Backbase Engagement Banking Platform

Backbase has partnered with Mastercard to integrate Mastercard's Move solutions into Backbase's AI-powered Banking Operating System. This integration enables banks to offer faster, more efficient int...ernational payments, enhancing their competitive edge against fintech disruptors. The partnership simplifies payment processes, reduces deployment times, and supports over 200 countries and 150 currencies, initially focusing on the EU and Middle East markets.
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Backbase and Mastercard have integrated their technologies to simplify cross-border payments for banks. The collaboration embeds Mastercard Move into Backbase's AI-native Banking OS, enhancing speed ...and transparency in international transactions. This integration targets banks in the EU, Middle East, and North Africa, offering pre-built connectors and a unified customer experience.
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Backbase has launched its AI-native banking operating system, designed to unify banking services and enhance customer experiences through advanced AI capabilities.

Backbase has introduced its AI-native Banking OS, designed to enhance agentic banking by integrating customer channels, employee workflows, and AI agents. The platform overlays existing banking syste...ms, addressing system fragmentation and improving operational efficiency. Key features include an Intelligence Layer for risk and opportunity identification, a Semantic Layer for unified data views, and an Authority Layer for policy enforcement. The OS aims to streamline processes like onboarding and credit servicing.
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Backbase has launched an AI-native banking operating system, marking a shift towards "agentic banking." This new platform integrates AI at its core, enabling autonomous workflows and smarter customer... interactions. It represents a move from digitization to automation in financial services, setting a new competitive standard for fintechs by enhancing efficiency and personalization.
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Backbase has launched an AI-native Banking OS designed for "agentic banking," integrating customers, employees, and AI agents into a unified system. This platform addresses fragmentation in banking s...ystems, enhancing efficiency and automation. It features three layers: Intelligence, Semantic (Nexus), and Authority (Sentinel), enabling banks to scale operations without increasing complexity.
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Backbase has launched its AI-native Banking OS, a significant innovation in banking technology. This new operating system, designed for AI-native financial institutions, addresses fragmentation in ba...nking operations by integrating customers, employees, and AI agents into a unified system. The Banking OS introduces Elastic Operations, enhancing scalability and efficiency without increasing complexity. It features three layers: Intelligence, Semantic, and Authority, to optimize banking processes and ensure regulatory compliance.
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Backbase, in collaboration with African Banker magazine, released a report highlighting the digital transformation in African SME banking. The report reveals that 83% of African banks prioritize SME ...banking, with mobile-first platforms and AI-driven lending as key strategies. Despite progress, challenges remain in digital onboarding, with only 42% offering full digital account opening. The report underscores the potential of SMEs as a growth engine for African banking.
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Backbase connects with Prove for digital onboarding

Backbase has launched the world's first AI-powered Banking Platform, designed to enhance growth and efficiency in banking by integrating customer servicing and digital sales. The platform features th...e Intelligence Fabric, which converts data into actionable insights, and Agentic AI, which automates tasks and boosts productivity. The platform is globally available, offering banks a comprehensive AI solution to drive sustainable growth.
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Backbase and Atos have formed a strategic partnership to accelerate AI-driven banking transformation in regions with strict data sovereignty laws. By combining Backbase's AI-native Banking OS with At...os's systems integration and sovereign cloud capabilities, the partnership aims to modernize banking platforms while ensuring compliance with local regulations.
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Atos and Backbase have signed a Master Collaboration Agreement to accelerate AI-native banking transformation in regulated markets. This partnership combines Backbase's AI-Native Banking OS with Atos...' expertise in AI-powered transformation and systems integration. The collaboration aims to modernize banking platforms, enhance digital engagement, and ensure compliance with local data sovereignty requirements.
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Atos and Backbase have formed a partnership to enhance AI-driven banking transformation across seven major geographic zones. This collaboration combines Backbase's AI banking OS with Atos's expertise... in AI transformation and system integration. The partnership aims to modernize customer journeys and improve digital engagement for financial institutions, focusing on security, compliance, and local data sovereignty.
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Atos and Backbase have entered a Master Collaboration Agreement to drive AI-native transformation for financial institutions in regions including Africa, Asia Pacific, and the Middle East. The partne...rship will leverage Backbase's AI-Native Banking OS and Atos' expertise in AI transformation and cybersecurity to enhance banking platforms, ensuring data security and compliance while improving customer experience.
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Atos and Backbase have signed a Master Collaboration Agreement to enhance AI-native banking solutions across regulated markets. This partnership will leverage Backbase's AI-Native Banking OS and Atos...' expertise in AI-powered transformation to support financial institutions in modernizing their platforms. The collaboration focuses on secure, compliant, and resilient banking solutions, addressing data sovereignty and regulatory requirements.
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Backbase and Ninth Wave have formed a partnership to enhance Open Finance connectivity. This collaboration aims to integrate Ninth Wave's financial data aggregation capabilities with Backbase's banki...ng platform, providing seamless financial data access and improved customer experiences.
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Backbase and Ninth Wave have partnered to enhance Open Finance connectivity for commercial banking. This collaboration allows banks using the Backbase platform to offer corporate clients seamless int...egration with ERP and accounting systems, improving financial data access and operational efficiency. The joint solution features secure API connectivity, user consent management, and real-time data synchronization, addressing the growing demand for integrated financial ecosystems.
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Backbase and Ninth Wave have formed a strategic partnership to enhance open finance capabilities for banks. This collaboration allows banks to connect business clients' ERP and accounting systems dir...ectly to banking data, improving cash flow visibility and operational efficiency. The partnership aims to expand ERP connectivity, support multi-country payments, and develop real-time cash management dashboards.
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Backbase and Ninth Wave have partnered to offer banks direct connectivity between corporate ERP systems and banking data. This integration, using an API-first connectivity layer, enhances cash flow v...isibility and payment execution for business clients. The partnership aims to embed banking services into daily financial management tools, with plans to expand ERP features for global enterprises.
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Backbase and Ninth Wave have formed a strategic partnership to enhance Open Finance connectivity for banks. This collaboration allows banks to offer seamless integration between their clients' ERP sy...stems and banking data, improving cash flow visibility and efficiency. The joint solution, available now, aims to streamline banking operations and deepen client loyalty by integrating directly into clients' workflows.
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Backbase and Plaid have partnered to integrate Plaid's real-time data connectivity into Backbase's AI-powered banking platform. This collaboration aims to streamline bank data integration, simplify c...ustomer onboarding, and enhance financial data transparency. The solution offers banks a comprehensive view of customer financial health, leveraging Plaid's aggregation and enrichment capabilities.
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Backbase and Plaid have formed a partnership to enhance open finance capabilities in AI-powered banking. By integrating Plaid's real-time financial data connectivity with Backbase's platform, the col...laboration aims to address data fragmentation issues, enabling faster customer onboarding, seamless account data aggregation, and personalized financial experiences. This solution is now available globally, leveraging Plaid's extensive network and Backbase's reach across 100+ banks.
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Backbase partners with Jet Bank to launch Albania's first digital-only bank, leveraging Backbase's AI-powered Banking Platform. This collaboration enables rapid market entry and continuous innovation..., offering a unified digital experience across mobile and web channels. The partnership supports Jet Bank's strategic goals of scalability and customer-centric growth in the digital banking sector.
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Backbase and Akkuro have formed a strategic partnership to deliver an integrated end-to-end banking technology stack. This collaboration aims to modernize financial institutions' infrastructures, off...ering solutions across retail, business, wealth management, and private banking. The partnership leverages Backbase's global reach and Akkuro's European presence, providing a cloud-native, API-based architecture that enhances speed-to-market, cost reduction, and AI-driven growth for banks.
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Backbase has partnered with Prove to integrate Prove's Pre-Fill identity verification solution into its AI-powered banking platform. This collaboration aims to enhance digital onboarding for U.S. fin...ancial institutions by enabling faster, safer account openings. The integration reduces manual verification, lowers fraud risk, and improves customer experience by auto-populating forms with verified data, potentially increasing conversion rates by up to 30%.
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Backbase has joined the Building Societies Association (BSA) as an Associate Member to support digital transformation in the UK mutual sector. This strategic move aims to enhance member-first digital... experiences for building societies using Backbase's Engagement Banking Platform. The partnership underscores Backbase's commitment to modernizing member engagement and driving innovation in digital banking.
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Backbase has acquired Kasisto, a leader in agentic AI for banking, to enhance its AI-native Banking OS. This acquisition integrates Kasisto's advanced AI platform into Backbase's system, enabling ban...ks to resolve customer intent through intelligent execution. The move strengthens Backbase's position in the US market and advances its strategic priorities in AI transformation and customer operations.
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Backbase has acquired Kasisto, a developer of AI chatbots for banks, to enhance its AI-powered Banking Operating System. This acquisition expands Backbase's U.S. market presence and integrates Kasist...o's AI technology into its consumer-facing products, strengthening its position in AI transformation for banking.
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Backbase has acquired Kasisto, a New York-based developer of agentic AI software for banks. This acquisition integrates Kasisto's platform and team into Backbase's AI-native Banking OS, enhancing its... capabilities in agentic banking. The combined platform aims to provide comprehensive AI-driven customer service with governance and compliance controls, strengthening Backbase's presence in the North American market.
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Backbase appoints Jodi Slomp as Chief People Officer to lead its global people and talent strategy, focusing on building leadership and scaling operations as the company transitions to AI-native oper...ations. Slomp's experience in high-growth tech firms will support Backbase's mission to leverage AI in banking.
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Backbase has appointed Didier Van der Coelden as its new Chief Financial Officer. With over 20 years of finance leadership experience in fintech and SaaS, Van der Coelden will focus on scaling Backba...se's finance functions to support global expansion and growth in AI-powered banking technology. He will work closely with product, sales, and operations to align financial strategies with the company's long-term goals.
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Backbase has appointed Didier Van der Coelden as its new Chief Financial Officer. With over 20 years of experience in finance leadership across fintech, SaaS, and professional services, Van der Coeld...en will focus on scaling Backbase's finance functions to support its growth and global expansion. He will work closely with product, sales, and operations to align financial strategies with the company's long-term goals.
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Backbase has appointed Jodi Slomp as Chief People Officer. With experience from Mollie and Booking.com, Slomp will lead Backbase's global people strategy, focusing on talent growth and leadership dev...elopment. Her role is crucial as Backbase expands its AI-powered banking platform and global presence.
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Backbase has been recognized as a Leader in The Forrester Wave: Digital Banking Engagement Platforms, Q2 2026. The evaluation highlighted Backbase's AI-native Banking OS and its Semantic Layer - Nexu...s, noting its competitive edge and high R&D-to-revenue ratio. Backbase was also named a "Customer Favorite," praised for its vision and platform flexibility.
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Backbase has been recognized as a leader in digital banking engagement platforms, highlighting its strong position in the industry.

Backbase has been recognized as a Leader in Forrester's Digital Banking Engagement Platforms report, highlighting its AI-native Banking OS. This platform addresses banking fragmentation by unifying d...isparate systems and enhancing AI capabilities. Backbase also earned the 'Customer Favorite' title, reflecting strong client trust and satisfaction. The platform's innovative architecture supports banks in modernizing operations and meeting evolving customer expectations.
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Backbase has been recognized as a Leader and Customer Favorite in the Forrester WaveTM: Digital Banking Engagement Platforms, Q2 2026. The evaluation highlighted Backbase's AI-native Banking OS for i...ts superior agentic capabilities and unification of banking systems. The report praised the recently launched Semantic Layer - Nexus, and noted Backbase's high R&D-to-revenue ratio. This recognition underscores Backbase's role in transforming fragmented banking operations into a unified frontline.
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