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Other Industry Case Studies and Success Stories with Backbase Engagement Banking Platform
Techcombank - Banking - Very Large
Backbase helped Techcombank, Vietnam’s fifth-largest private bank, transform with a digital-first approach. The bank serves over 10 million customers and... aimed to deliver seamless, personalized banking experiences. Techcombank used Backbase to drive customer-first digital transformation and set new standards for innovation in Vietnam’s banking sector. The bank now leads with award-winning retail and business banking solutions.
Mauritius Commercial Bank (MCB) - Banking - Very Large
Backbase helped Mauritius Commercial Bank (MCB) deliver seamless digital banking for 1. 1 million customers. MCB used Backbase's platform to...improve customer journeys across Mauritius, Madagascar, Maldives, and Seychelles. The bank wanted to modernize its legacy systems and expand digital capabilities. MCB now provides a frictionless banking experience using Backbase's modular banking platform.
I&M Bank - Banking - Large
I&M Bank used Backbase to launch the I&M On The Go (OTG) App. The bank wanted to offer seamless digital... access and remove fees for transactions between accounts and mobile wallets. With Backbase, I&M Bank now serves 600,000 customers and manages $3 billion in assets. The solution helped the bank modernize its digital banking and improve customer experience.
Alliant Credit Union - Banking - Large
Backbase helps Alliant Credit Union deliver a smarter digital banking experience. Alliant is the largest digital-only credit union in the... U.S. with $20 billion in assets and 900,000 members. The credit union wanted to provide seamless, industry-leading financial services. Backbase enabled Alliant to innovate and meet member needs anytime, anywhere. This partnership supports Alliant’s goal to redefine digital banking.
National Bank of Bahrain - Banking - Large
Backbase Engagement Banking Platform helped National Bank of Bahrain cut onboarding time from 180 minutes to 6 minutes. The bank launched... a fully digital onboarding process. Customer acquisition and retention rates increased. Manual tasks dropped. NBB expanded product options and cross-sell opportunities. The new mobile app improved the customer experience.
Customer Success Stories of Backbase Engagement Banking Platform
Backbase | Tirana Bank selects Backbase to lead digital banking
Tirana Bank has selected Backbase's Engagement Banking Platform for a major digital transformation, marking the bank's largest technology investment. This five-year strategic... partnership aims to revolutionize Tirana Bank's retail banking services with digital capabilities, supported by Backbase's cloud-native platform. The initiative is expected to triple Tirana Bank's digital customer base and enhance its position as a digital banking leader in Southeast Europe.
Bank Muamalat taps Backbase for AI-driven Islamic banking
Bank Muamalat has selected Backbase to power its AI-driven Islamic banking transformation. The partnership will see Backbases engagement banking platform... deployed to enhance digital experiences, streamline operations, and support Sharia-compliant banking services. This move positions Bank Muamalat to deliver advanced, customer-centric digital solutions tailored to the needs of Islamic finance.
BSF launches next-generation banking platform with Backbase
BSF launches next-generation banking platform with Backbase
Albania Tirana Bank enhances digital capabilities with Backbase
Tirana Bank in Albania is improving its digital capabilities by collaborating with Backbase.