Customer Feedback tool to win on customer experience
App Partner
Health, Wellness and Fitness Case Studies and Success Stories with AskNicely
CASE STUDY Caci
AskNicely helped Caci collect and act on customer feedback using NPS surveys and a case management system. Caci used this feedback to improve service standards and align franchise clinics. They creat...ed the 'Caciverse' incentive program to reward staff for great customer experiences. This focus led to higher NPS scores, more referrals, and better customer retention. Caci built a loyal customer base and improved long-term growth.
AskNicely helped Caci improve customer experience in their medical aesthetics franchise. Caci used AskNicely to collect and act on customer feedback with NPS surveys. They built a case management sys...tem to address feedback quickly. Caci created a 'flywheel' model to align franchise performance and set benchmarks. They launched the 'Caciverse' incentive program to reward staff for great customer service. As a result, Caci saw higher NPS scores, more referrals, and better customer retention.
Insurance Case Studies and Success Stories with AskNicely
CASE STUDY Cinch Home Services
AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback, manage cases, and automate review requests. Their NPS sco...re rose from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and a 73% decrease in time to close cases. Google reviews increased by 63% after using AskNicely's review request feature.
AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback, manage cases, and automate review requests. Their NPS ros...e from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and cut case closure time by 73%. Google reviews increased by 63% with the review request feature. Cinch now uses feedback to improve both product and service provider performance.
Consumer Services Case Studies and Success Stories with AskNicely
CASE STUDY Shine
AskNicely helps Shine collect customer feedback and empower frontline technicians. Shine uses AskNicely to build a customer service culture. Locations with higher AskNicely scores see more revenue an...d repeat customers. The platform lets Shine reward great work in real time. The app is fun and easy for technicians to use.
AskNicely helped Shine improve customer feedback and frontline empowerment. Shine used AskNicely to give technicians real-time feedback and recognition. Locations with higher AskNicely scores saw mor...e revenue and repeat customers. The platform made it easy to reward great work. Shine built a strong customer service culture with AskNicely.
