Real-World Case Studies and Customer Success Stories with AskNicely

AskNicely helped Lendmark Financial Services gain real-time insights into customer experience across 450 branches. Before AskNicely, Lendmark had no consistent... way to track or improve customer feedback. With AskNicely, 50% of branches saw an increase in NPS, with an average rise of 39 points. Employees embraced the platform, using feedback to improve service and coaching. Lendmark now links NPS improvements directly to company profitability and customer loyalty.
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AskNicely helped Debit Success, a leading direct debit management provider, improve customer service consistency across multiple offices. The company used... real-time customer feedback to coach and motivate frontline staff. Bottom-ranked agents increased their NPS by 21.5 points, matching top performers. Managers now deliver targeted coaching and celebrate wins using AskNicely’s leaderboard. This shift boosted overall NPS by 20.8 points and improved team morale.
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AskNicely helped First Commonwealth Federal Credit Union boost their NPS by 11 points in five months. The credit union used... AskNicely to collect real-time member feedback and deliver it to frontline teams. This enabled consistent service and reduced member churn. Staff received personalized coaching and incentives based on member scores. The result was higher member loyalty and positive testimonials.
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AskNicely helped DUCA Financial Credit Union modernize its feedback strategy. DUCA moved from sporadic focus groups to real-time, structured feedback... using AskNicely. The platform enabled DUCA to track member experiences across all channels and recognize top-performing employees. DUCA achieved an average NPS of 63 and a 30%+ survey response rate. The solution drove a culture of accountability and continuous improvement.
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Healthie used AskNicely to turn customer feedback into business insights. Before, feedback was collected but not used for real change.... With AskNicely, Healthie now gets real-time insights and shares them across teams. This helps them fix problems fast and improve their platform. They save up to three hours a week on manual feedback tasks. Customer retention and satisfaction scores have gone up.
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Caci used AskNicely to collect and act on customer feedback. They built a case management system to address concerns and... improve service. Caci aligned their franchise clinics with a "flywheel" model for consistent customer experience. They launched the "Caciverse" incentive program to reward staff for high NPS scores. This led to higher NPS, more referrals, and better customer retention.
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URComped used AskNicely to collect and act on customer feedback. Before, they struggled to get reviews and only heard from... the happiest or unhappiest customers. With AskNicely, they set up surveys and tracked feedback from all types of customers. They increased their Google reviews from fewer than 10 to over 150. The team now meets weekly to review feedback and coach staff. URComped also uses Slack and CRM integrations to reward team members and identify high-value customers.
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AskNicely helped Century Fire Protection turn negative feedback into a $1. 2 million deal. The company used AskNicely's customer experience...management platform to send regular NPS surveys and collect feedback. When a client gave a low score, the team responded quickly, addressed concerns, and saved the relationship. This led to a 140% increase in deal size. Century Fire now uses 96 custom playbooks to automate customer experience management.
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AskNicely helped Red Door Escape Room improve their guest experience. They used customer feedback to make better business decisions. In... five months, their NPS score rose from 40 to 80. The team fixed issues that guests mentioned. They now use data, not guesses, to improve every visit. Guest feedback shapes new escape room concepts and service.
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AskNicely helped Heninger Garrison Davis, LLC, a personal injury law firm, automate client feedback collection. Before AskNicely, feedback was manual... and inconsistent, limiting Google reviews and real-time insights. With AskNicely, they automated NPS surveys and review requests, syncing with Filevine data. In one year, Google reviews grew from 665 to nearly 900. Attorneys now have clear data on client satisfaction, improving internal systems and client experience.
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AskNicely helped Sangoma improve customer experience and reduce churn for over 100,000 customers. In one year, Sangoma increased its NPS... by 29 points and CSAT by 17 points. The number of agents below the CSAT goal dropped from 56 to 17. Daily coaching and real-time feedback dashboards drove these results. Sangoma built a unified, customer-obsessed culture using AskNicely.
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AskNicely helped Schweiger Dermatology Group improve patient experience by collecting real-time feedback. The platform enabled providers to see patient sentiment... instantly and take action. Nearly 50% of providers raised their NPS scores by 12 points in one year. Schweiger saw a 3x increase in positive Google reviews and now holds a 4.5-star average rating. The team uses feedback to coach staff and celebrate wins, driving better patient outcomes.
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AskNicely helped Jiffy Lube and Suds Ontario modernize their customer experience management. Before, they used slow, email-based surveys and got... little feedback. With AskNicely, they switched to simple, one-question surveys and real-time feedback. This made it easy for staff to act on customer input. They automated review requests and collected over 300 Google reviews rated 4.5 stars or higher for 80% of their stores. Their online reputation improved and customer service teams are happier.
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AskNicely helped Child Development Schools, a large education provider, move from reactive to proactive customer experience management. Before AskNicely, they... relied on lagging indicators and social media complaints. With dynamic surveys, they quickly gathered actionable feedback and saw higher net promoter scores. Teams adopted the platform fast, leading to better engagement and clear focus areas for improvement. Sharing praise and communicating changes boosted morale and alignment across 260 centers.
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AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback,... manage cases, and automate review requests. Their NPS rose from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and cut case closure time by 73%. Google reviews increased by 63% with the review request feature. Cinch now uses feedback to improve both product and service provider performance.
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AskNicely helped McGrath Estate Agents get real-time insights into customer sentiment. Before, feedback came too late and teams struggled to... spot issues. With AskNicely and PropertyMe, McGrath automated feedback collection using NPS and CSAT surveys. This led to more positive reviews, better team recognition, and time saved. The integration let them fix problems faster and build stronger customer relationships.
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Outreach, Inc. used AskNicely to build a customer feedback program. They wanted to listen to customers and improve their Net... Promoter Score (NPS). AskNicely's Slack integration helped teams respond quickly to feedback. Outreach increased their Google reviews from 5 to over 500, with a 4.9-star rating. The company now uses customer data to praise staff and drive growth. Their NPS and customer satisfaction both improved.
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AskNicely’s NiceAI helped InfraBuild, a leading steel manufacturer, tackle rising customer churn. The team used real-time feedback and AI insights... to spot and fix issues fast. Dynamic Surveys boosted response rates to 30% and increased response detail by 20%. InfraBuild generated 39 AI Insights reports, saving hours of manual work. Leadership now makes decisions with clear, actionable data, improving retention and customer satisfaction.
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Jetstar used AskNicely’s frontline tool to give cabin crew real-time customer feedback. The tool helped crew see performance trends and... improve service during flights. Jetstar added the tool to daily huddles and pre-flight briefings. Crew members became more engaged and proactive. The airline now plans to use AI for tailored feedback and training. This approach supports better customer experiences and higher on board sales.
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AskNicely helped DebitSuccess improve their customer experience. DebitSuccess used AskNicely to coach for small improvements. They focused on one area... at a time. This approach grew their average NPS score by 21.5 points. The company used customer feedback tools to drive results. The story highlights the value of feedback management and NPS measurement.
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