Latest Product Updates and Feature Enhancements on AMC Technology
AMC Technology Announces AI Starter Kit for Microsoft Copilot
AMC Technology has launched the DaVinci AI Starter Kit for Microsoft Copilot, designed to enhance contact center operations with AI capabilities. This integration supports various platforms, includin...g CRM and CCaaS, and offers real-time transcription, intelligent suggestions, and automation. The kit includes licenses and expert support for $3,500, aiming to improve customer and agent interactions.
AMC Technologys DaVinci empowers Avaya users with transcription-driven AI services
AMC Technology has introduced a transcription-driven AI solution for Avaya users via its DaVinci app for Salesforce Voice. This integration allows Avaya on-premise and private cloud users to access A...I capabilities like call summaries and next best actions without significant development investment. The solution is certified through Avaya's interoperability testing.
New Integration For RingCentral | AMC Technology's DaVinci
AMC Technology has launched a new integration application for RingCentral on its DaVinci interaction orchestration platform. This integration enhances contact center operations by enabling seamless u...nification with leading CRM systems like SAP and Oracle Siebel, offering advanced Computer Telephony Integration features. The solution, available on the RingCentral App Gallery and AMC's website, aims to streamline agent and customer interactions.
AMC Technology Announces New Integration Application for Microsoft Teams | AMC Technology
AMC Technology has launched DaVinci for Microsoft Teams, enhancing its orchestration platform with seamless CRM integration and personalized experiences. This application allows integration of CRM in...teractions from CCaaS and telephony systems on the Teams platform, providing valuable customer data access across various business units. The launch addresses industry needs for innovative communication solutions.
DaVinci Toolkit Expands to Teams Phone Extensibility for Dynamics 365 | AMC Technology
AMC Technology has expanded its DaVinci Toolkit to support Microsoft Teams Phone extensibility within Dynamics 365 Contact Center. This enhancement enables contact centers using Dynamics 365 to integ...rate Teams Phone capabilities, delivering unified, AI-driven agent experiences and streamlined communication workflows. The update strengthens AMC Technologys position in contact center integration and agent productivity solutions.
Awards, Recognitions, and Industry Achievements of AMC Technology
AMC Technology Wins rvatech/ Digital Transformation Award | AMC Technology
AMC Technology received the Digital Transformation of the Year award from the Richmond Technology Council (rvatech/) for its Human-in-the-Loop AI Digital Transformation Platform. This recognition hig...hlights AMC's innovation in enterprise communications, emphasizing a human-centered AI approach that connects agents, customers, and systems in real time. The DaVinci Toolkit, AMC's AI platform, enhances business communications and customer experiences.
Corporate News and Organizational Updates on AMC Technology
AMC Technology Announces New Website
AMC Technology has launched a redesigned website to enhance user experience and highlight the expanded capabilities of its DaVinci platform. The new site features improved navigation, self-service re...sources, and an immersive agent experience tour, catering to customer service, sales, and IT leaders. This update reflects AMC's commitment to evolving customer experience solutions and platform offerings.