CRM and Contact Center Integration Software | AMC Technology
Latest Product Updates and Feature Enhancements on AMC Technology
New Integration For RingCentral | AMC Technology's DaVinci
AMC Technology has launched a new integration application for RingCentral on its DaVinci interaction orchestration platform. This integration enhances contact center operations by enabling seamless u...nification with leading CRM systems like SAP and Oracle Siebel, offering advanced Computer Telephony Integration features. The solution, available on the RingCentral App Gallery and AMC's website, aims to streamline agent and customer interactions.
AMC Technology Announces New Integration Application for Microsoft Teams | AMC Technology
AMC Technology has launched DaVinci for Microsoft Teams, enhancing its orchestration platform with seamless CRM integration and personalized experiences. This application allows integration of CRM in...teractions from CCaaS and telephony systems on the Teams platform, providing valuable customer data access across various business units. The launch addresses industry needs for innovative communication solutions.
DaVinci Toolkit Expands to Teams Phone Extensibility for Dynamics 365 | AMC Technology
AMC Technology has expanded its DaVinci Toolkit to support Microsoft Teams Phone extensibility within Dynamics 365 Contact Center. This enhancement enables contact centers using Dynamics 365 to integ...rate Teams Phone capabilities, delivering unified, AI-driven agent experiences and streamlined communication workflows. The update strengthens AMC Technologys position in contact center integration and agent productivity solutions.
DaVinci Platform Security: AMC Technology Achieves SOC 2 Type
AMC Technology has achieved SOC 2 Type I compliance for its DaVinci platform, demonstrating adherence to rigorous data security, availability, and confidentiality standards set by the AICPA. This cer...tification reinforces AMC Technologys commitment to secure contact center integrations for enterprise customers across industries.
