Speed wins: How real-time feedback routing drives retail loyalty
Alchemer emphasizes the importance of real-time feedback routing in retail to enhance customer loyalty. By integrating Alchemer with platforms like Salesforce and Shopify, retailers can automate feed...back processes, enabling swift responses and personalized interactions. This approach transforms potential complaints into loyalty-building opportunities, ensuring customer satisfaction and retention.
Plug in and power up: Connecting feedback to wherever you store your data
Alchemer showcases its Alchemer Connect tool, which automates feedback data integration into systems like Excel, Power BI, and Snowflake. This enables real-time data flow, reducing manual work and en...hancing decision-making. The webinar highlighted successful use cases, including a retail company automating feedback into operational dashboards for faster insights.
From Survey to Salesforce: Automate customer feedback in minutes
Alchemer introduces Alchemer Connect, a platform enabling seamless integration of customer feedback with CRM systems like Salesforce. This tool automates feedback collection and management, allowing ...businesses to map survey responses to customer records and trigger follow-up actions. The platform's flexibility supports rapid deployment of new use cases, enhancing customer experience by reducing feedback lag and democratizing data access.
Alchemer has acquired Chatmeter, a customer intelligence and brand reputation software platform, to enhance its customer experience platform. This acquisition will integrate Alchemer's direct feedbac...k tools with Chatmeter's indirect feedback capabilities, including social media listening and customer reviews, providing a comprehensive view of customer insights.
Awards, Recognitions, and Industry Achievements of Alchemer Enterprise Feedback Management Platform
Alchemer Named to Inc.s 2025 Best Workplaces List
Alchemer has been recognized on Inc.'s 2025 Best Workplaces list, highlighting its excellence in company culture and employee engagement within the online survey software industry.
Alchemer named to Denver Posts Top Workplaces for 2025 for third consecutive year
Alchemer has been recognized by the Denver Post as one of the Top Workplaces for 2025. This marks the third consecutive year the company has received this honor, highlighting its strong workplace cul...ture and employee satisfaction.
Alchemer is recognized in the 2025 Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms, highlighting its capabilities in collecting and analyzing customer feedback across various industries and solutions.
Alchemer is recognized in the 2025 Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms, highlighting its capabilities in collecting and analyzing customer feedback across various industr...ies and solutions.
