Aircall | Cloud Call Center Software & Business Phone System
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Latest Product Updates and Feature Enhancements on Aircall.io
Customer Town Hall: 10th Anniversary Special | Aircall
Aircall celebrated its 10th anniversary with a Customer Town Hall, highlighting its focus on AI-powered innovation and customer-centric solutions. Key announcements included the launch of Aircall Wor...kspace, a new interface for enhanced communication, and upcoming features like AI-powered Call Scoring. The event also featured a case study with Breitling, showcasing Aircall's impact on customer communication.
Aircall has announced the launch of Aircall Workspace, a platform enhancing its existing system with a new user experience and AI-driven features like call summaries and sentiment analysis. The platf...orm integrates conversations across channels, offering customer intelligence and task automation to improve business efficiency. Currently in open beta, it aims to streamline customer interactions and is customizable to user needs.
Aircall launches AI Assist Pro: Real-time AI coaching and workflow efficiency for sales and support | Aircall
Aircall has launched AI Assist Pro, a new product that provides real-time AI coaching and workflow automation for sales and support teams. This tool enhances live call performance by offering real-ti...me prompts and automated CRM updates, allowing teams to focus on high-impact conversations. AI Assist Pro is available globally as an add-on for Aircall customers, building on the company's existing AI capabilities.
Aircall has introduced in-platform WhatsApp messaging, allowing users to manage WhatsApp conversations directly within the Aircall business phone system. This integration streamlines multichannel com...munication for sales and support teams, enhancing workflow efficiency and customer engagement.
Strategic Partnerships and Integrations of Aircall.io
Aircall and Salesforce deliver native voice AI Integration | Aircall
Aircall and Salesforce have launched a native integration between Aircall's AI-powered voice platform and Salesforce Service Cloud Voice. This integration allows service teams to manage calls directl...y within Salesforce, offering real-time transcriptions, AI-generated next steps, and advanced call routing. The collaboration aims to enhance customer service by providing seamless, personalized support experiences.
Aircall listed as Twilio Marketplace integration partner | Aircall
Aircall has been listed as a key integration partner in the newly launched Twilio Marketplace, enhancing their decade-long partnership. This collaboration allows seamless integration of Aircall's com...munication solutions with Twilio, benefiting over 20,000 joint customers by improving sales cycles and customer service. The marketplace offers a hub for customers to explore integrated software tools, expanding their tech capabilities.
Leadership and Executive Team Updates at Aircall.io
Aircall Appoints Scott Chancellor as CEO | Aircall
Aircall has appointed Scott Chancellor as its new CEO, succeeding co-founder Olivier Pailhs. Chancellor, previously CEO of Humu and a leader at Apptio and AWS, brings extensive experience to Aircall.... His focus will be on driving growth, expanding product offerings, and achieving profitability. Chancellor's appointment aligns with Aircall's strategic goals to enhance its market position and expand globally, particularly in the US.
Aircall has appointed Tom Chen as Chief Product Officer and Alan Talanoa as Chief Technology Officer. Chen, formerly of Humu, will lead product strategy, while Talanoa, also from Humu, will direct te...chnology strategy. Their roles aim to enhance Aircall's SMB-focused products and expand its US presence. CEO Scott Chancellor expressed confidence in their ability to drive innovation and growth.
