Activechat Overview

Activechat automates sales conversations and transforms business communications with GPT-powered chatbots and live support. The platform offers infinite customizability and rapid integration.

Use Cases

Customers recommend Helpdesk Management, Touchpoint Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Activechat.

Other use cases:

  • Sending & Publishing Communications
  • Engaging And Following Up
  • Workflow Management
  • Training & Onboarding
  • Advertisement
  • Channel Management
  • Funnel Analysis
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Activechat.

Other priorities:

  • Launch New Products
  • Acquire Customers
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Activechat Use-Cases and Business Priorities: Customer Satisfaction Data

Activechat works with different mediums / channels such as Website, Social Media, Chat, etc.

Activechat's features include Bot, Templates, and Personalization.


"...Customer support help...." Peer review by Krzysztof A., Prezes Zarz¿du, Education

Popular Business Setting

for Activechat

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Activechat is popular in Marketing And Advertising, Information Technology And Services, and Education and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Activechat Use Cases

How can Activechat enhance your Helpdesk Management process?

Activechat provides help desk management capabilities that enable automation of information research, assistance, and customer support. It offers a user-friendly platform designed to enhance customer satisfaction. However, its capabilities are limited in some aspects.
"...Creating chatbots allows me to automate the process of information research on my website, assistance and help desk......" Peer review by Emanuele B., Mr, Marketing and Advertising

How can Activechat enhance your Touchpoint Management process?

Activechat provides a centralized interface for managing all customer communication channels. It integrates live chat and automated virtual assistants. Activechat tracks the complete history of customer interactions.
"...Every communication channel is handled in a single interface, both for live chat and for automation with virtual assistants...." Chatbots and live chat for customer service automation

What Are the key features of Activechat for Customer Feedback Management?

What benefits does Activechat offer for Engaging And Following Up?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Activechat solved their business needs. Cuspera uses 376 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.


Peers used Activechat for helpdesk management and touchpoint management

Activechat Features

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  • Medium
  • High
AI Powered


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Custom Reports


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Read Reviews (7)
AI Powered


Read Reviews (18)
Custom Reports


Read Reviews (56)


Read Reviews (7)

Software Failure Risk Guidance


for Activechat

Overall Risk Meter

Low Medium High

Top Failure Risks for Activechat

Activechat Profile

Company Name


Company Website

HQ Location

1013 Centre Rd, Wilmington, Delaware 19805, US