Acoustic Insights Overview

Acoustic-insights tracks behavioral data to act on customer intent in real-time. Understanding customer signals improves conversions through personalized campaigns.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Social Media Analytics, as the business use cases that they have been most satisfied with while using Acoustic Insights.

Other use cases:

  • Lead Analytics
  • Campaign Management
  • Funnel Analysis
  • Competitive Intelligence
  • Helpdesk Management
  • Contract Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Acoustic Insights.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Grow Market Share
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Acoustic Insights Use-Cases and Business Priorities: Customer Satisfaction Data

Acoustic Insights works with different mediums / channels such as Website. and Offline.

Acoustic Insights's features include Personalization, Ticketing, Dashboard, etc. and Acoustic Insights support capabilities include AI Powered, Phone Support, Chat Support, etc. also Acoustic Insights analytics capabilities include Analytics, and Custom Reports.

Reviews

"We have exclusive contracts with many leading venues across the city, which makes us the only approved retail distribution arm that can sell tickets online at box-office prices. We can’t rest on our laurels, though — if customers are unable to purch...ase the tickets they want through our site for any reason, they might choose to buy them at a premium from third-party resellers, or wait until the day of a show to try to secure a discounted rate." - Jennifer Tattenbaum

Peer review evidence (same sources as the product rating summary)

"...Understanding how customers are browsing and engaging with content on our sites...." Peer review by Jacob K, Digital Strategy Manager, Information Technology and Services
"...Manages digital marketing, calculates ROI, real one and adhoc analytics options available, secure in the cloud...." Peer review by User
"...It does have all the basics needed for traditional web analytics reporting...." Peer review by Slava S, Web Analytics Manager, Internet

Acoustic Insights, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Acoustic Insights

Top Industries

  • Consumer Services
  • Internet
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Acoustic Insights is popular in Consumer Services, Internet, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Mid Market.

Acoustic Insights Customer wins, Customer success stories, Case studies

How does Acoustic Insights facilitate Engagement Management?

How does Acoustic Insights facilitate Digital Marketing?

Why is Acoustic Insights the best choice for Social Media Analytics?

What makes Acoustic Insights ideal for Lead Analytics?

What makes Acoustic Insights ideal for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well Acoustic Insights solved their Conversion Rate Optimization needs. Cuspera uses 1043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Acoustic Insights testimonial

Jennifer Tattenbaum

Senior Director of Interactive

Shubert Ticketing

We have exclusive contracts with many leading venues across the city, which makes us the only approved retail distribution arm that can sell tickets online at box-office prices. We can’t rest on our laurels, though — if customers are unable to purchase the tickets they want through our site for any... reason, they might choose to buy them at a premium from third-party resellers, or wait until the day of a show to try to secure a discounted rate.

Testimonial By Jennifer Tattenbaum
Acoustic Insights testimonial

Kirk Vidinghoff

Marketing Manager of Digital Analytics

Republic Services

I love being able to see the actual sessions of a user to better understand why they may have done something. Testimonial By Kirk Vidinghoff
Acoustic Insights testimonial

Grant Baker

Director

Borough Market

Customers expect brands to understand their wants, their needs, to anticipate their next steps. They expect the online and offline experience to be the same. They compare every company to their last-best experience, and they don’t care if that is Disney or Joe’s Hat Shop. Testimonial By Grant Baker
CUSTOMERS TESTIMONIALS
Acoustic Insights testimonial

Jennifer Tattenbaum

Senior Director of Interactive

Shubert Ticketing

We have exclusive contracts with many leading venues across the city, which makes us the only approved retail distribution arm that can sell tickets online at box-office prices. We can’t rest on our laurels, though — if customers are unable to purchase the tickets they want through our site for any... reason, they might choose to buy them at a premium from third-party resellers, or wait until the day of a show to try to secure a discounted rate.

Testimonial By Jennifer Tattenbaum
Acoustic Insights testimonial

Kirk Vidinghoff

Marketing Manager of Digital Analytics

Republic Services

I love being able to see the actual sessions of a user to better understand why they may have done something. Testimonial By Kirk Vidinghoff
Acoustic Insights testimonial

Grant Baker

Director

Borough Market

Customers expect brands to understand their wants, their needs, to anticipate their next steps. They expect the online and offline experience to be the same. They compare every company to their last-best experience, and they don’t care if that is Disney or Joe’s Hat Shop. Testimonial By Grant Baker
 

SportPursuit - Retail - Medium

London, UK

Acoustic Campaign helped SportPursuit deliver 45 million personalized emails each month. The retailer used targeted campaigns and automation to boost sales, with 85% of revenue coming from email subs...cribers. Sales tripled over five years and rose 50% in 2020. SportPursuit achieved high customer retention and engagement by sending relevant offers daily. A small team managed over 150 campaigns efficiently using advanced personalization features.

 

Shubert Ticketing - Entertainment - Medium

New York, USA

Shubert Ticketing used Acoustic Analytics to spot and fix customer struggles on its ticketing sites nearly twice as fast as before. The platform helped identify and resolve technical errors that bloc...ked sales, saving revenue that would have been lost. Session replays allowed the team to quickly diagnose checkout issues and improve user experience. Shubert Ticketing avoided the cost and complexity of managing an in-house analytics platform. The company now uses data to prioritize site improvements and boost conversion rates.

 

National Theatre - Entertainment - Large

London, UK

Acoustic Campaign helped National Theatre boost conversion rates by 75% using webtracking emails. The team used segmentation and dynamic content to target audiences based on behavior and geography. S...ocial advertising ROI increased by 113% and open rates for webtracking emails rose by 53%. The cost per action for acquisition dropped by 45%. National Theatre now delivers more relevant messages and improved customer journeys across channels.

 

PayPal - Financial Services - Very Large

San Jose, USA

Acoustic helped PayPal save millions of dollars in conversions. PayPal used Tealeaf by Acoustic to find and fix customer experience issues fast. The solution gave PayPal visibility into user struggle...s across all devices and channels. PayPal boosted transactions per customer and improved customer experience KPIs. The analytics platform let PayPal resolve problems quickly and keep users happy.

 

Republic Services - Environmental Services - Very Large

Phoenix, USA

Acoustic Experience Analytics helped Republic Services fix online bill payment issues. Over 18,000 customers had trouble paying bills, causing $1.8 million in lost revenue. The tool let the team see ...user sessions and pinpoint errors fast. Call center traffic dropped by 20% in three months. IT saved four hours per QA ticket by troubleshooting more efficiently.

 

RIU Hotels & Resorts - Hospitality - Very Large

Palma de Mallorca, Spain

RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by over 50%. The team reduced situation analysis efforts by 30%. Tealeaf he...lped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.

Elevate Your Reporting Game with Insights by Acoustic

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Frequently Asked Questions(FAQ)

for Acoustic Insights

What is Acoustic Insights?

Acoustic Insight is a digital marketing experience solution that utilizes smarter analytics to optimize customer experience, attract visitors, engage them, and convert them into loyal customers.

The solution helps in understanding the customer journey on multiple levels, identifying and visualizing all possible touchpoints that influence a buying decision, and figuring out why customers leave pages and how to pull them back.

Some of its features include converting online actions into customer insights, inspiring greater customer loyalty, optimize the experience for increased engagement, instead of spending time recreating issues.

What is Acoustic Insights used for?

Acoustic Insights is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Digital Marketing and Social Media Analytics .

What are the top features of Acoustic Insights?

Personalization, Ticketing and Dashboard are some of the top features of Acoustic Insights.

Who uses Acoustic Insights?

Acoustic Insights is used by Consumer Services, Internet and Marketing And Advertising among other industries.

What are Acoustic Insights alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Acoustic Insights.

Where is Acoustic Insights located?

Acoustic Insights is headquartered at New York, NY 10016, US.
lightning

Peers used Acoustic Insights for engagement management and digital marketing

Acoustic Insights Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (201)
Custom Reports

3.93/5

Read Reviews (268)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (201)
Custom Reports

3.93/5

Read Reviews (268)

Software Failure Risk Guidance

?

for Acoustic Insights

Overall Risk Meter

Low Medium High

Top Failure Risks for Acoustic Insights

Acoustic.co News

Product

Acoustic adds native commerce integrations | Acoustic

Acoustic has launched native, bi-directional integrations with Shopify, WooCommerce, and BigCommerce within its Acoustic Connect platform. These integrations enable real-time data sync for product catalogs, customer profiles, and order events, enhancing ecommerce marketers' ability to act on customer intent signals. This development supports large-scale, omnichannel marketing efforts, providing a competitive edge in customer engagement and revenue generation.

Product

Acoustic Launches Native Integrations with Leading Commerce Platforms

Acoustic has launched native, bi-directional integrations with Shopify, WooCommerce, and BigCommerce within its Acoustic Connect platform. These integrations enable real-time data synchronization, providing ecommerce marketers with comprehensive customer insights and enhancing marketing agility. Key features include real-time catalog sync, behavioral signal transformation, and unified journey orchestration, empowering brands to engage customers with precision.

Acoustic.co Profile

Company Name

Acoustic.co

Company Website

https://www.acoustic.com/

HQ Location

New York, NY 10016, US

Employees

1001-5000

Social

Financials

PRIVATE