Acoustic Insights Overview

Acoustic-insights tracks behavioral data to act on customer intent in real-time. Understanding customer signals improves conversions through personalized campaigns.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Social Media Analytics, as the business use cases that they have been most satisfied with while using Acoustic Insights.

Other use cases:

  • Lead Analytics
  • Campaign Management
  • Funnel Analysis
  • Competitive Intelligence
  • Helpdesk Management
  • Contract Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Acoustic Insights.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Grow Market Share
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Acoustic Insights Use-Cases and Business Priorities: Customer Satisfaction Data

Acoustic Insights works with different mediums / channels such as Website. and Offline.

Acoustic Insights's features include Personalization, Ticketing, Dashboard, etc. and Acoustic Insights support capabilities include AI Powered, Phone Support, Chat Support, etc. also Acoustic Insights analytics capabilities include Analytics, and Custom Reports.

Reviews

"Customers expect brands to understand their wants, their needs, to anticipate their next steps. They expect the online and offline experience to be the same. They compare every company to their last-best experience, and they don’t care if that is Di...sney or Joe’s Hat Shop." - Grant Baker

Peer review evidence (same sources as the product rating summary)

"...Dashboards/Reports built from core metrics provides detailed insights on claim and quote metrics From the behaviour reports the business customers are able to determine which pages users engage with the most and this data metrics helps to build those with sub-optimal engagement with further investment...." Peer review by Consultant
"...IBM s solution to measure, analyze, design, automate, and optimize digital marketing efforts in real time; insights from web analytics and digital customer profiles; personalized marketing; integration with IBM's Cross-Channel Marketing Optimization solution, ready for immediate use, opens the path for combining online and offline insights for the purpose of driving targeted marketing action for all channels...." Peer review by Consultant
"...eCommerce analytics and reporting...." Peer review by User

Acoustic Insights, Smartlook, Convert Experiences, Kameleoon, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Acoustic Insights

Top Industries

  • Consumer Services
  • Internet
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Acoustic Insights is popular in Consumer Services, Internet, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Mid Market.

Acoustic Insights Customer wins, Customer Experiences, Case studies

How does Acoustic Insights address your Engagement Management Challenges?

How does Acoustic Insights address your Digital Marketing Challenges?

What makes Acoustic Insights ideal for Social Media Analytics?

What benefits does Acoustic Insights offer for Lead Analytics?

How can Acoustic Insights optimize your Campaign Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Acoustic Insights solved their Conversion Rate Optimization needs. Cuspera uses 1043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Acoustic Insights testimonial

Grant Baker

Director

Borough Market

Customers expect brands to understand their wants, their needs, to anticipate their next steps. They expect the online and offline experience to be the same. They compare every company to their last-best experience, and they don’t care if that is Disney or Joe’s Hat Shop. Testimonial By Grant Baker
Acoustic Insights testimonial

Jennifer Tattenbaum

Senior Director of Interactive

Shubert Ticketing

We have exclusive contracts with many leading venues across the city, which makes us the only approved retail distribution arm that can sell tickets online at box-office prices. We can’t rest on our laurels, though — if customers are unable to purchase the tickets they want through our site for any... reason, they might choose to buy them at a premium from third-party resellers, or wait until the day of a show to try to secure a discounted rate.

Testimonial By Jennifer Tattenbaum
Acoustic Insights testimonial

Kirk Vidinghoff

Marketing Manager of Digital Analytics

Republic Services

I love being able to see the actual sessions of a user to better understand why they may have done something. Testimonial By Kirk Vidinghoff
CUSTOMERS TESTIMONIALS
Acoustic Insights testimonial

Grant Baker

Director

Borough Market

Customers expect brands to understand their wants, their needs, to anticipate their next steps. They expect the online and offline experience to be the same. They compare every company to their last-best experience, and they don’t care if that is Disney or Joe’s Hat Shop. Testimonial By Grant Baker
Acoustic Insights testimonial

Jennifer Tattenbaum

Senior Director of Interactive

Shubert Ticketing

We have exclusive contracts with many leading venues across the city, which makes us the only approved retail distribution arm that can sell tickets online at box-office prices. We can’t rest on our laurels, though — if customers are unable to purchase the tickets they want through our site for any... reason, they might choose to buy them at a premium from third-party resellers, or wait until the day of a show to try to secure a discounted rate.

Testimonial By Jennifer Tattenbaum
Acoustic Insights testimonial

Kirk Vidinghoff

Marketing Manager of Digital Analytics

Republic Services

I love being able to see the actual sessions of a user to better understand why they may have done something. Testimonial By Kirk Vidinghoff
 

SportPursuit - Retail - Retail

Acoustic Campaign helped SportPursuit deliver 45 million personalized emails each month. The retailer used targeted campaigns and automation to boost sales, with 85% of revenue coming from email subs...cribers. Sales tripled over five years and rose 50% in 2020. SportPursuit achieved high customer retention and engagement by sending relevant offers daily. A small team managed over 150 campaigns efficiently using advanced personalization features.

Read on →
 

Shubert Ticketing - Entertainment - Entertainment

Shubert Ticketing used Acoustic Analytics to spot and fix customer struggles on its ticketing sites nearly twice as fast as before. The platform helped identify and resolve technical errors that bloc...ked sales, saving revenue that would have been lost. Session replays allowed the team to quickly diagnose checkout issues and improve user experience. Shubert Ticketing avoided the cost and complexity of managing an in-house analytics platform. The company now uses data to prioritize site improvements and boost conversion rates.

Read on →
 

Scientific American - Publishing - Publishing

Acoustic Campaign helped Scientific American cut email costs by 20%. The team reduced monthly email volume by 30%, sending 3 million fewer emails. They used automation, segmentation, and engagement s...uppression lists to target readers better. Email revenue jumped 25% after optimizing campaigns. Heatmaps and A/B testing improved engagement and reporting. Scientific American now works smarter and grows sales with fewer emails.

Read on →
 

Lottoland - Gambling & Gaming - Gambling & Gaming

Lottoland used Acoustic's Campaign technology to personalize email marketing for over nine million global players. By segmenting customers by behavior and spend, and tailoring messages for each count...ry, Lottoland increased open rates by 30%. CRM-driven campaigns now contribute up to 30% of total revenue in some markets. A targeted campaign for Spain's El Gordo lottery tripled sales year-over-year. Lottoland achieved a 98% email deliverability rate using dynamic content and local market insights.

Read on →
 

PayPal - Financial Services - Financial Services

Acoustic helped PayPal save millions of dollars in conversions. PayPal used Tealeaf by Acoustic to find and fix customer experience issues fast. The solution gave PayPal visibility into user struggle...s across all devices and channels. PayPal boosted transactions per customer and improved customer experience KPIs. The analytics platform let PayPal resolve problems quickly and keep users happy.

Read on →
 

RIU Hotels & Resorts - Hospitality - Hospitality

RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by over 50%. The team reduced situation analysis efforts by 30%. Tealeaf he...lped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.

Read on →

Elevate Your Reporting Game with Insights by Acoustic

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Frequently Asked Questions(FAQ)

for Acoustic Insights

What is Acoustic Insights?

Acoustic Insight is a digital marketing experience solution that utilizes smarter analytics to optimize customer experience, attract visitors, engage them, and convert them into loyal customers.

The solution helps in understanding the customer journey on multiple levels, identifying and visualizing all possible touchpoints that influence a buying decision, and figuring out why customers leave pages and how to pull them back.

Some of its features include converting online actions into customer insights, inspiring greater customer loyalty, optimize the experience for increased engagement, instead of spending time recreating issues.

What is Acoustic Insights used for?

Acoustic Insights is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Digital Marketing and Social Media Analytics .

What are the top features of Acoustic Insights?

Personalization, Ticketing and Dashboard are some of the top features of Acoustic Insights.

Who uses Acoustic Insights?

Acoustic Insights is used by Consumer Services, Internet and Marketing And Advertising among other industries.

What are Acoustic Insights alternatives?

Smartlook, Convert Experiences, Kameleoon and WalkMe Digital Adoption Platform are popular alternatives for Acoustic Insights.

Where is Acoustic Insights located?

Acoustic Insights is headquartered at New York, NY 10016, US.
lightning

Peers used Acoustic Insights for engagement management and digital marketing

Acoustic Insights Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (201)
Custom Reports

3.93/5

Read Reviews (268)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (14)
Analytics

4.38/5

Read Reviews (201)
Custom Reports

3.93/5

Read Reviews (268)

Software Failure Risk Guidance

?

for Acoustic Insights

Overall Risk Meter

Low Medium High

Top Failure Risks for Acoustic Insights

Acoustic.co News

Product

Acoustic adds native commerce integrations | Acoustic

Acoustic has launched native, bi-directional integrations with Shopify, WooCommerce, and BigCommerce within its Acoustic Connect platform. These integrations enable real-time data sync for product catalogs, customer profiles, and order events, enhancing ecommerce marketers' ability to act on customer intent signals. This development supports large-scale, omnichannel marketing efforts, providing a competitive edge in customer engagement and revenue generation.

Product

Acoustic Launches Native Integrations with Leading Commerce Platforms

Acoustic has launched native, bi-directional integrations with Shopify, WooCommerce, and BigCommerce within its Acoustic Connect platform. These integrations enable real-time data synchronization, providing ecommerce marketers with comprehensive customer insights and enhancing marketing agility. Key features include real-time catalog sync, behavioral signal transformation, and unified journey orchestration, empowering brands to engage customers with precision.

Acoustic.co Profile

Company Name

Acoustic.co

Company Website

https://www.acoustic.com/

HQ Location

New York, NY 10016, US

Employees

1001-5000

Social

Financials

PRIVATE