Latest Product Updates and Feature Enhancements on 8x8 Business Phone
8x8 launches AI Studio in early availability
8x8 has launched AI Studio in early availability, allowing teams to build and deploy AI agents on the 8x8 Platform for customer experience (CX). This native AI development environment enables users t...o create AI agents using natural language instructions without needing specialized developers. The platform integrates seamlessly with existing infrastructure, supporting various operational use cases such as inbound coverage, outbound engagement, and sales qualification.
8x8 Virtual Office VoIP Business Phone Service Now Supports HIPAA/HITECH Compliance
8x8's Virtual Office VoIP business phone service now supports HIPAA and HITECH compliance, enhancing its cloud communications solutions for healthcare providers. This compliance ensures secure handli...ng of protected health information, aligning with existing FISMA, CPNI, and PCI-DSS standards. MDS Medical, a customer, values 8x8's commitment to data security and compliance with national standards.
News : 8x8 Expands General Availability of 8x8 Engage
8x8 has expanded the general availability of its product, 8x8 Engage. This expansion is likely to enhance customer engagement capabilities, offering improved communication solutions for businesses.
8x8 Expands General Availability of 8x8 Engage
8x8 has expanded the global availability of its 8x8 Engage platform, now accessible to all channel partners and customers. This expansion supports distributed and mobile teams by offering tools like ...CRM integration, AI-generated summaries, and intelligent routing. The platform has seen over 150% growth in customer adoption, reflecting a strong demand for scalable customer engagement solutions.
8x8 expands Engage globally as users up over 4x
8x8 has globally expanded the availability of its 8x8 Engage platform, now accessible to all channel partners and customers. This expansion has led to a significant increase in adoption, with daily a...ctive users growing more than fourfold year-over-year. The platform enhances customer engagement by providing mobile-ready tools, CRM integration, and AI-driven features to improve customer satisfaction and operational agility.
8X8, Inc. Expands General Availability of 8X8 Engage
8x8, Inc. has expanded the global availability of 8x8 Engage, a customer experience platform. This platform, built on the 8x8 Platform for CX, offers features like mobile-ready engagement, CRM integr...ation, AI-generated summaries, and intelligent routing. Since its launch, customer adoption has grown by over 150%, with daily active users increasing more than fourfold year-over-year.
EGHT 8x8 Expands General Availability of 8x8 Engag...
8x8 has expanded the general availability of its 8x8 Engage platform globally, enabling channel partners and customers to enhance customer engagement across various environments. The platform, built ...on the 8x8 Platform for CX, offers features like mobile-ready engagement, CRM integration, AI-generated summaries, and intelligent routing. This expansion supports organizations in improving customer experience and operational agility.
8X8 accelerates outage notifications for enterprise clients ensuring real time updates
8x8 has enhanced its outage notification system to provide real-time alerts to enterprise clients. This initiative aims to improve responsiveness and set a higher industry standard by delivering noti...fications within seconds, thus minimizing downtime and supporting business continuity for global enterprises and public sector organizations.
Call center agents get AI sidekick as 8x8 rolls out Smart Assist
8x8 has launched Smart Assist, an AI-powered tool designed to enhance call center operations. This new feature acts as a virtual assistant for call center agents, improving efficiency and customer se...rvice.
8x8 Launches Frictionless Mobile Authentication in the Philippines | Intellectia.AI
8x8 has launched Silent Mobile Authentication in the Philippines, partnering with PLDT Enterprise. This solution uses mobile network and SIM signals for seamless user verification, reducing fraud ris...k and eliminating the need for one-time passwords. The system improves verification success rates, enhances user experience, and supports the Philippines' digital transformation by providing secure, frictionless authentication.
8X8 promotes automated SMS to boost appointment attendance - Traders Union
8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focus...ing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.
8x8 Strengthens Customer Data Privacy With New International Cloud Protection Standard
8x8 has implemented the ISO/IEC 27018 standard, enhancing its cloud platform's data privacy and security. This international standard ensures responsible handling of personal data, benefiting custome...rs in regulated industries by reducing compliance risks and improving data transparency. This initiative aligns with 8x8's commitment to privacy by design and strengthens its comprehensive security framework.
8x8 Integrates Mitel Phones for Seamless VoIP Experience
8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI i...nnovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches No-Code SMS Fraud Protection to Combat $2.1B Global Threat
8x8 has launched 8x8 Omni Shield Self-Service, a no-code SMS fraud protection tool integrated into 8x8 Connect. It enables businesses to detect and block SMS fraud in real time without developer reso...urces. Features include live fraud detection, one-click blocking, and real-time dashboards, helping businesses globally, especially in mobile-first regions, to reduce fraud-related costs.
Market reaction to 8x8 Inc.'s recent news - Market Sentiment Report & Technical Analysis for ...
Sophos' Counter Threat Unit investigated an intrusion where attackers misused the Velociraptor incident response tool for remote access, potentially leading to ransomware deployment. Sophos provided ...mitigation advice, highlighting the importance of monitoring unauthorized tool use and implementing endpoint detection systems to prevent such threats.
8x8 adds SMS support in Australia for Work platform users - StreetInsider
8x8 has introduced SMS support for its Work platform users in Australia, allowing businesses to send and receive SMS messages using Australian mobile numbers. This feature integrates SMS with voice c...alls on the same interface, supporting the +61 format and complying with local regulations. The service is available across 8x8's X Series licenses without additional costs.
8x8's SMS Expansion in Australia: A Strategic Play for Customer Engagement and Long ...
8x8 has expanded its native SMS support in Australia, integrating SMS with voice and video in a unified platform. This strategic move targets Australia's high mobile usage, enhancing customer engagem...ent and market share. The expansion complies with local regulations and includes fraud detection tools, differentiating 8x8 from competitors like Twilio and Vonage. This positions 8x8 as a secure, scalable solution for industries such as healthcare and finance.
Zoom and 8x8 Announce New Capabilities - No Jitter Roll
8x8 has introduced new AI capabilities for its CX platform, enhancing its Contact Center, Engage, and Work products. These updates include omnichannel support, allowing agents to connect with custome...rs via Viber, SMS, WhatsApp, and more. The platform now integrates with Meltwater for social media monitoring and supports secure payments through virtual agents. AI-enhanced automation features like Intelligent Customer Assistant are also included.
8x8 Closes the CX Expectation Gap with AI-Driven Engagement, Payments and Personalization
8x8 has introduced AI-driven enhancements across its CX platform, including expanded omnichannel support and personalized automation. New features include SMS, WhatsApp, and Viber integration, Meltwa...ter social listening, and secure payment options. These updates aim to improve real-time customer engagement and compliance, helping businesses reduce churn and enhance service delivery.
Strategic Partnerships and Integrations of 8x8 Business Phone
PLDT Enterprise, 8X8 launch Silent Mobile Authentication
8x8 and PLDT Enterprise have launched Silent Mobile Authentication, enhancing security for mobile users. This collaboration aims to provide seamless and secure authentication experiences, leveraging ...advanced technology to protect user data and streamline mobile interactions.
8x8 and KCOM Partnership Brings Enhanced Reliability to UK Enterprise ...
8x8 and KCOM have partnered to deliver secure, high-availability unified communications and contact center services to UK enterprises and public sector organizations. This collaboration leverages KCO...M's carrier-grade infrastructure and 8x8's integrated platform, enhancing control, performance, and resilience for customers.
8x8 and KCOM Bring Carrier-Grade Reliability to UK Enterprise Communications
8x8 and KCOM have formed a partnership to deliver secure, high-availability unified communications and contact center services in the UK. This collaboration integrates KCOM's carrier-grade infrastruc...ture with the 8x8 Platform for CX, enhancing reliability and performance for enterprise and public sector customers. The partnership will expand KCOM's offerings and support various use cases, including AI-powered customer engagement.
8x8 and PLDT Enterprise Launch Silent Mobile Authentication in The Philippines
8x8 and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines, integrating SmartSafe SilentAccess into the 8x8 Connect platform. This solution enhances security by silentl...y verifying users through mobile network data, reducing fraud and improving user experience without OTPs. This partnership aims to support the Philippines' digital transformation by providing secure, frictionless customer experiences.
8x8, Inc. and PLDT Enterprise Launch Silent Mobile Authentication in the Philippines
8x8, Inc. and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines. This solution integrates PLDT's SmartSafe SilentAccess with the 8x8 Connect platform, offering secure ...mobile user verification without OTPs. It aims to reduce fraud and improve user experience by leveraging mobile network data, addressing the high rate of mobile fraud in the region.
Wavenet and 8x8 Partnership Marks Shift in Telecom Integration - VoIP Review
Wavenet and 8x8 have formed a strategic partnership to integrate 8x8's communication and contact-center solutions into Wavenet's managed services. This collaboration aims to enhance cloud and contact... center capabilities, particularly in the UK and European markets. The partnership reflects a trend towards centralized, integrated cloud solutions, addressing the growing demand for UCaaS and CCaaS, and highlighting the importance of managed service providers in delivering sophisticated enterprise solutions.
8x8 (EGHT) Partners with ULAP Networks to Enhance Global Connect - GuruFocus
8x8 (EGHT) Partners with ULAP Networks to Enhance Global Connect - GuruFocus
8x8 & ULAP partner to boost global CX compliance & reach - IT Brief Australia
8x8 has partnered with ULAP Networks to enhance global customer experience (CX) compliance and connectivity. This strategic collaboration combines 8x8's CX platform with ULAP's cloud infrastructure a...nd compliance expertise, addressing connectivity and regulatory challenges for multinational enterprises. The partnership aims to ensure reliable, high-speed network performance and has already facilitated customer deployments in previously hard-to-reach markets.
Creovai Joins 8x8's Elite SoldBy8 Tier, Delivering Measurable Results with RealTime ...
8x8 has elevated Creovai to its elite SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This expanded partnership integrates Creovais real-time agent guidance and conversational intelligence ...with the 8x8 Contact Center platform. The joint solution aims to accelerate agent onboarding, boost productivity, and enhance customer satisfaction through AI-driven customer experience technology.
8x8 Strengthens Irish Market Presence with Expanded CCMA Ireland Partnership
8x8, Inc. has expanded its partnership with the Customer Contact Management Association (CCMA) Ireland by becoming a Gold corporate sponsor for 2025. This move highlights 8x8's commitment to the Iris...h market and supports its strategy to deliver integrated, AI-powered customer experience solutions in the region.
Funding News and Financial Performance of 8x8 Business Phone
8x8 : EGHT - Q1 2026 Earnings Presentation - August 2025 | MarketScreener
8x8 reported its Q1 2026 financial results, showing a 2% year-over-year increase in total revenue to $181 million, with service revenue at $176 million. The company achieved its fourth consecutive qu...arter of GAAP operating profit and positive cash flow from operations. 8x8 continues to focus on AI-powered customer experience solutions and has integrated Meltwater social listening into its agent workspace.
Leadership and Executive Team Updates at 8x8 Business Phone
8x8 Appoints Mary Murray As Country Lead For Ireland, Strengthening Local Commitment ...
8x8 has appointed Mary Murray as the Country Lead for Ireland, emphasizing its commitment to growth and strengthening its local presence in the region.
8x8 appoints new Country Lead for Ireland - Telecompaper
8x8 appoints new Country Lead for Ireland - Telecompaper
Awards, Recognitions, and Industry Achievements of 8x8 Business Phone
8x8 Engage Wins Gold at the 2026 NY Product Design Awards
8x8 Engage won the Gold award in the User Experience (UX) - Product UX category at the 2026 NY Product Design Awards. This recognition highlights 8x8's design innovation and excellence in unifying co...mmunication channels like voice, video, and messaging into a single workspace, enhancing customer interactions and operational efficiency.
8x8 Global Channel Chief is Recognized for Exceptional Leadership and ...
Lisa Del Real, Global Channel Chief at 8x8, has been honored with the 2023 Channel Influencer Award by Channel Futures and named a CRN Channel Chief of the Year. These accolades recognize her leaders...hip in advancing the IT and communications indirect sales channel. The 8x8 Elevate Partner program, which supports partners with resources and certifications, also received recognition for its innovative approach.
8x8 Ranked No. 1 in CX Product Satisfaction by Enterprise IT Leaders
8x8, Inc. has been ranked No. 1 in customer experience (CX) product satisfaction among major providers, according to a study by Eastern Management Group. The study highlights 8x8's strengths in relia...bility, operational control, and innovation, particularly in AI application. This recognition underscores 8x8's ability to simplify complex CX environments while maintaining control and visibility for IT leaders.
8x8 tops EMG enterprise CX satisfaction study
8x8 has been recognized as a leader in customer experience satisfaction according to a study by EMG, highlighting its strong performance in enterprise CX solutions.
8x8 Executives Named CRN Channel Chiefs, Wins 9 Palomarr Awards
8x8 has been recognized for its channel leadership with two executives named CRN Channel Chiefs and has won nine Palomarr Insight Awards. The awards highlight 8x8's strengths in contact center, cloud... and VoIP telephony, and collaboration, reflecting its partner-first approach and integrated CX, communications, and AI platform.
8x8 Channel Leaders named CRN Channel Chiefs in EMEA and ANZ
8x8's channel leaders, Emily Masterton and David Land, have been recognized as CRN Channel Chiefs in EMEA and ANZ, respectively. Additionally, 8x8 received nine Palomarr Insight Awards for its unifie...d communications and contact center solutions, highlighting its strong partner ecosystem and platform capabilities.
8X8 senior manager David Land wins CRN Australia Channel Chiefs recognition for ...
David Land, Senior Manager of Sales ANZ at 8x8, has been recognized on the CRN Australia Channel Chiefs list. This award highlights his significant impact on channel strategy and partner success at 8...x8, underscoring his leadership in IT channel transformation.
8X8 earns dual RetailSystems Awards nominations, 8X8 asserts
8x8 has been nominated for two categories at the RetailSystems Awards, highlighting its impact in the retail technology sector. The nominations are for Customer Experience Innovation, in collaboratio...n with MotusDAF, and Contact Centre and Digital Service Innovation. This recognition underscores the growing demand for 8x8's advanced communication solutions among retailers.
8x8 wins Asian Telecom Award for SMS fraud tool
8x8 received the Asian Telecom Award for its SMS fraud tool, recognizing its innovation in combating telecom fraud.
8x8 Recognized at Asian Telecom Awards 2026 f...
8x8, Inc. won the Cybersecurity Initiative of the Year Singapore award at the Asian Telecom Awards 2026 for its 8x8 Omni Shield, a real-time SMS fraud mitigation solution. This recognition highlight...s 8x8's commitment to enhancing security in customer communications by integrating fraud detection within its 8x8 Platform for CX, aiding enterprises in managing messaging threats effectively.
8x8 Recognized at Asian Telecom Awards 2026 for Advancing Real-Time SMS Fraud Protection
8x8, Inc. won the Cybersecurity Initiative of the Year Singapore award at the Asian Telecom Awards 2026 for its 8x8 Omni Shield, a real-time SMS fraud mitigation tool. This solution, part of the 8x8... Platform for CX, helps enterprises detect suspicious traffic patterns and reduce financial risks, demonstrating high effectiveness in early deployments by identifying over 85% of fraudulent SMS traffic.
8X8: product ops team drives clarity and efficiency - Traders Union
8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streaml...ining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.
8x8 Earns Industrywide Recognition for Innovation, Customer Experience, and AI Leadership
8x8 has been recognized with multiple prestigious awards for its innovation, customer experience, and AI leadership. Honors include Best Communications Provider Enterprise from Comms Council UK, rec...ognition in the Gartner Magic Quadrant for UCaaS for the 14th consecutive year, and Best CPaaS Platform by CX Today Awards 2025. These accolades highlight 8x8's leadership in AI-powered communications and customer engagement.
8x8 Recognized in 2025 Gartner® Magic Quadrant for UCaaS for Fourteenth Year in Row
8x8 has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the fourteenth consecutive year. This recognition highlights 8x8's commitment to deliver...ing a comprehensive customer experience platform that integrates contact center, unified communications, and CPaaS solutions. The platform offers AI-driven insights, secure communications, and seamless integration with Microsoft Teams, ensuring high reliability and scalability for businesses.
8x8 Recognized with Five Stevie Awards for Customer Service and Technology Excellence
8x8 Recognized with Five Stevie Awards for Customer Service and Technology Excellence
8x8's Commitment to Exceptional CX Drives Industry Recognition - Yahoo Finance
8x8 has received industry recognition for its commitment to delivering exceptional customer experience (CX) through AI-powered contact center and unified communications solutions. Recent awards highl...ight 8x8s leadership in cloud communications and its ongoing innovation in customer engagement technology.
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...
8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors r...ecognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.