Latest Product Updates and Feature Enhancements on 3CLogic Cloud Call Center
3CLogic Accelerates Enterprise ROI with New Outbound Voice AI Agents, Multimodal Voice AI Capabilities, and Automated AI Agent Evaluations
3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, multimodal capabilities, and automated AI agent evaluations. These innovations aim to enhance enterprise ROI by shifting from ...reactive to proactive service resolutions. The enhancements include interactive appointment management, intelligent outreach, and multimodal interactions, improving CRM and IT service management workflows. The AI Agent Evaluator provides automated quality assessments, ensuring governance and performance transparency.
3CLogic's New AI Agents Promise Proactive Service and Measurable ROI
3CLogic has expanded its Voice AI Hub with new capabilities, including proactive Outbound Voice AI agents and Multimodal AI, which blend voice and digital inputs. These innovations aim to enhance ope...rational efficiency by automating repetitive tasks and improving customer interactions. The new AI Agent Evaluator provides transparency and governance by objectively scoring AI performance, addressing a critical need for measurable ROI in AI deployments.
How 3CLogic Voice AI Transforms Halo ESM Workflows
3CLogic has integrated its Voice AI Hub with Halo's Enterprise Service Management (ESM) platform, transforming service delivery by embedding AI-driven voice capabilities directly into workflows. This... integration enables zero-touch IT service management, intelligent incident management, and conversational CRM, enhancing efficiency and humanizing digital interactions. The solution aims to handle increased voice traffic while reducing operational costs.
Strategic Partnerships and Integrations of 3CLogic Cloud Call Center
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents..., aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.
3CLogic selected by Astreya to revolutionize IT
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a ...modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.
3CLogic selected by Astreya to revolutionize IT Managed Services with ...
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a ...unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.