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Compare VoiceOps vs Refract Conversation Intelligence

Comparison Summary

For VoiceOps vs Refract Conversation Intelligence comparison, Our AI algorithm looked at 915 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using VoiceOps and Refract Conversation Intelligence to solve their respective business needs.

logo VoiceOps

Focus area

  • coaching
  • Helpdesk management With Phone calls and E mail

VoiceOps is better than Refract Conversation Intelligence for

logo Refract Conversation Intelligence

Focus area

  • coaching
  • Sales call management With Phone calls and Video and Mobile

Refract Conversation Intelligence is better than VoiceOps for

About

AI coaching and training platform for call centers

Sales Coaching Software for Better Sales Conversations

Financials

Series A

Private

Business Need

Total Processes
(we found evidences for)

18

25

Total Goals
(we found evidences for)

3

5

Top Processes

Evidences indicate better relative satisfaction



helpdesk management


sales call management

call transcription


communication management

sending & publishing communications

tracking & monitoring communications


sales review & feedback



training & onboarding



knowledge management


community building


account management


workflow management


lifetime value management



engaging and following up


engagement management

engaging and following up





conversion management



content management


customer feedback management



competitive intelligence


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • phone calls

  • video

  • mobile

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting