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Compare VoiceOps vs Refract Conversation Intelligence

Comparison Summary

For VoiceOps vs Refract Conversation Intelligence comparison, Our AI algorithm looked at 915 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using VoiceOps and Refract Conversation Intelligence to solve their respective business needs.

logo VoiceOps

Focus area

  • coaching
  • Helpdesk management With Phone calls and E mail

VoiceOps is better than Refract Conversation Intelligence for

logo Refract Conversation Intelligence

Focus area

  • coaching
  • Sales call management With Phone calls and Video and Mobile

Refract Conversation Intelligence is better than VoiceOps for


AI coaching and training platform for call centers

Sales Coaching Software for Better Sales Conversations


Series A


Business Need

Total Processes
(we found evidences for)



Total Goals
(we found evidences for)



Top Processes

Evidences indicate better relative satisfaction

helpdesk management

sales call management

call transcription

communication management

sending & publishing communications

tracking & monitoring communications

sales review & feedback

training & onboarding

knowledge management

community building

account management

workflow management

lifetime value management

engaging and following up

engagement management

engaging and following up

conversion management

content management

customer feedback management

competitive intelligence

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • phone calls

  • video

  • mobile

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting