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Userback vs LimeSurvey: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Userback vs. LimeSurvey is based on a specific set of business needs and context. The comparison uses 1333 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and LimeSurvey

Userback, LimeSurvey, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

LimeSurvey focuses on Communication Management, Rating And Review Management, Collecting Feedback, Advertisement with Social Media, etc.

"Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches " - Stephen Moss

"The software is a great help to capture the feedback of visitors regarding Ars Electronica and eventually to react to this feedback. " - Martin H

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo LimeSurvey

Focus area

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Online survey tool to understand people better

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

23

Total Goals
(we found evidences for)

3

2

Top Processes

Evidences indicate better relative satisfaction


customer feedback management



workflow management


training & onboarding


products & pricelist management


sales document management


helpdesk management


engagement management

engaging and following up


communication management

sending & publishing communications


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • phone calls

  • social media

  • display advertisement

  • website

  • e-mail

  • promotions

  • review sites

  • See 4 more
  • phone calls

  • social media

  • display advertisement

  • website

  • e-mail

  • promotions

  • review sites

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting