Comparison Summary
This comparison report of Salesforce Sales Cloud Einstein vs. Lightning Dialer is based on a specific set of business needs and context. The comparison uses 750 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Sales Cloud Einstein and Lightning Dialer
Salesforce Sales Cloud Einstein, and Lightning Dialer belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.
Lightning Dialer focuses on Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
"One of the ways Deloitte was able to respond to COVID-19 was with EngageNow, an employee communications and engagement hub powered by Salesforce technology. As our needs evolve, the platform easily adapts, which is critical as we adjust to this new ...normal. " - DAN HELFRICH
"With the help of Salesforce, we re creating a truly differentiated experience for our customers. " - EFF DAILEY
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.
Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.
Age
1999
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
47
39
Total Goals
(we found evidences for)
9
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
- See 6 more
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Enter new markets internationally or locally
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Improve internal communications
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Increase sales & revenue
- See 4 more
Top Channels
Channels Used
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phone calls
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mobile
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e-mail
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social media
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Twitter
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Facebook
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mobile app
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offline
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point of sale
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website
- See 7 more
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phone calls
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mobile
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e-mail
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social media
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Twitter
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Facebook
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mobile app
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offline
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point of sale
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website
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
