Comparison Summary
This comparison report of Salesforce Sales Cloud Einstein vs. Channels is based on a specific set of business needs and context. The comparison uses 840 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Sales Cloud Einstein and Channels
Salesforce Sales Cloud Einstein, and Channels belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.
Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
"We are using Salesforce's Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle an...y number of different future scenarios. " - DR. ELI CAPILUOTO
"Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best t...ool. It happens that customers are asking how did we know cause it takes so short to find order numbers, dates, and other details during the call. " - Katarzyna Bilan
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Sales Cloud Einstein
Focus area
Salesforce Sales Cloud Einstein is better than Channels for
Software Failure Risk
Channels
Focus area
Channels is better than Salesforce Sales Cloud Einstein for
Software Failure Risk
About
Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.
Data powered Phone system that turns customer data into excellent service enabling customer engagement
Age
1999
2014
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
47
31
Total Goals
(we found evidences for)
9
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
- See 6 more
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
- See 1 more
Top Channels
Channels Used
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phone calls
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offline
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mobile
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e-mail
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mobile app
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video
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events
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trade shows
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point of sale
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on premises
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channel partners
- See 8 more
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phone calls
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offline
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mobile
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e-mail
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mobile app
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video
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events
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trade shows
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point of sale
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on premises
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channel partners
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
