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Salesforce Field Service vs FieldAware: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Field Service vs. FieldAware is based on a specific set of business needs and context. The comparison uses 1832 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Field Service and FieldAware

Salesforce Field Service, FieldAware, Vonigo, BlueFolder, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Field Service covers Sales Document Management, Helpdesk Management with Phone Calls, Forecasting with Mobile, Engagement Management with Phone Calls, etc.

FieldAware focuses on Sales Document Management, Order Management with Video, Customer Feedback Management with Mobile, Workflow Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Field Service

Focus area

Software Failure Risk

  • medium

logo FieldAware

Focus area

Software Failure Risk

  • medium

About

Field Service Software and Onsite Job Management by Service Cloud

FieldAware: Efficient Scheduling and Dispatch

Age

1999

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

45

43

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


helpdesk management



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


knowledge management


products & pricelist management


sales call management

meeting management


campaign management


competitive intelligence


distribution management


communication management


training & onboarding


social media management

social media analytics



generation of new leads




contact list management


billing and invoice management




lead qualification: technographic


lead qualification

lead qualification: technographic



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • See 5 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • See 8 more

Top Channels

Channels Used

  • mobile

  • video

  • phone calls

  • offline

  • mobile app

  • website

  • user generated content

  • blogs

  • on premises

  • e-mail

  • See 7 more
  • mobile

  • video

  • phone calls

  • offline

  • mobile app

  • website

  • user generated content

  • blogs

  • on premises

  • e-mail

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting