cuspera logo CUSPERA

Compare Salesforce Chatter vs Bitrix24

Comparison Summary

For Salesforce Chatter vs Bitrix24 comparison, Our AI algorithm looked at 7608 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Chatter and Bitrix24 to solve their respective business needs.

Pros and cons of Salesforce Chatter and Bitrix24

Salesforce Chatter is more suited to businesses that require Collaboration and Communication Management with E-Mail where as Bitrix24 is focused towards Collaboration with Offline and Communication Management with E-Mail .

Both Salesforce Chatter and Bitrix24 are Collaboration and Productivity software, peers recommend Salesforce Chatter for training & onboarding and knowledge management where as Bitrix24 is more known for sales call management and call recording .

logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Bitrix24 for

Software Failure Risk

  • low

logo Bitrix24

Focus area

Bitrix24 is better than Salesforce Chatter for

Software Failure Risk

  • medium

About

The Enterprise Social Network & Collaboration Software

A free collaboration software enabling communications, CRM and other tools for small businesses

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

78

83

Total Goals
(we found evidences for)

16

12

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content publishing


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


contact list management

creating contact list


training & onboarding




helpdesk management


customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building



billing and invoice management




products & pricelist management



sales call management


calendar management



social media marketing




segmentation and targeting



pipeline management



advocacy management



Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Improve internal communications

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve digital and social presence

  • Manage risk

  • Scale best practices

  • Improve stakeholder relations

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • social media

  • video

  • chat

  • mobile

  • website

  • point of sale

  • events

  • trade shows

  • mobile app

  • promotions

  • on premises

  • Facebook

  • Twitter

  • Slack

  • Whatsapp

  • text SMS

  • omnichannel

  • causes and charity

  • support groups

  • user generated content

  • blogs

  • newsletter

  • channel partners

  • coupons

  • See 24 more
  • e-mail

  • phone calls

  • offline

  • social media

  • video

  • chat

  • mobile

  • website

  • point of sale

  • events

  • trade shows

  • mobile app

  • promotions

  • on premises

  • Facebook

  • Twitter

  • Slack

  • Whatsapp

  • text SMS

  • omnichannel

  • causes and charity

  • support groups

  • user generated content

  • blogs

  • newsletter

  • channel partners

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting