Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Salesforce Health Cloud is based on a specific set of business needs and context. The comparison uses 583 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Salesforce Health Cloud
Pega Customer Engagement Suite, and Salesforce Health Cloud belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Salesforce Health Cloud focuses on Engagement Management with Phone Calls, Collaboration with Video, Advertisement with Website, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Health Cloud: Patient Management Software ... - salesforce.com
Age
2017
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
23
51
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Acquire customers
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Launch new products
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Grow market share
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Scale best practices
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Improve visibility
- See 5 more
Top Channels
Channels Used
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phone calls
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website
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offline
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on premises
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social media
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display advertisement
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user generated content
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blogs
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text SMS
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promotions
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video
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channel partners
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chat
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games
-
events
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trade shows
-
causes and charity
- See 14 more
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phone calls
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website
-
offline
-
on premises
-
social media
-
display advertisement
-
user generated content
-
blogs
-
text SMS
-
promotions
-
video
-
channel partners
-
chat
-
games
-
events
-
trade shows
-
causes and charity
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
