Overview: OX App Suite and Glance Guided CX as Collaboration and Productivity Category solutions.
OX App Suite focuses on communication and collaboration, excelling in email management and content sharing. It targets enterprises, emphasizing efficiency and security. Glance Visual Engagement Platform enhances engagement and customer satisfaction, primarily through mobile and phone channels. It supports a broad range of engagement activities. Businesses should consider OX App Suite for email-driven operations and Glance for customer interaction focus.
OX App Suite: OX App Suite is an email platform hosted in your data center. Subscriptions offer access to Open-Xchange features and services.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
OX App Suite and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
OX App Suite specializes in managing communication and collaboration, helping users send and publish across digital platforms. It supports content and knowledge management, crucial for effective enterprise communication. read more →
Glance Visual Engagement Platform excels in engagement management, helping businesses track customer feedback and satisfaction. It also supports collaboration needs, facilitating customer interaction follow-up processes. read more →
Business Goals
OX App Suite helps enterprises enhance customer relationships and grow market share. It provides tools to increase sales, improve efficiency, and simplify customer acquisition processes. read more →
Glance Visual Engagement Platform focuses on enhancing customer relationships and improving ROI. It targets increasing customer lifetime value while aiding in the acquisition of new customers. read more →
Core Features
OX App Suite offers strong data management with custom reports, data export and import capabilities. Security and privacy stand out as major features, safeguarding business communication. read more →
Glance Visual Engagement Platform provides custom reporting and integration options. It offers robust security and privacy features supporting a wide range of analytics activities. read more →
Vendor Support
OX App Suite offers comprehensive 24/7 support, including email and phone support options. This aligns well with enterprises needing continuous and reliable assistance. read more →
Glance Visual Engagement Platform offers consistent 24/7 support with phone and chat support. Email support is also available for less urgent queries. read more →
Segments and Industries
OX App Suite is predominantly used by enterprise clients in the Information Technology and Services sector, lending itself to industry-specific needs. read more →
Glance Visual Engagement Platform is used across various undefined segments and industries, offering flexibility to diverse business profiles. read more →
Operational Alignment
OX App Suite fits well into enterprises focused on email and communication management. It is designed to smoothly integrate into existing systems, focusing on scalability. read more →
Glance Visual Engagement Platform supports businesses prioritizing customer engagement, adept at handling mobile and phone interactions, suitable for dynamic environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
OX App Suite in Action: Unique Use Cases
What solutions does OX App Suite provide for Communication Management?
How does OX App Suite facilitate Collaboration?
How does OX App Suite facilitate Training & Onboarding?
What solutions does OX App Suite provide for Upselling?
Glance Guided CX in Action: Unique Use Cases
How can Glance Guided CX enhance your Engagement Management process?
How efficiently Does Glance Guided CX manage your Customer Feedback Management?
How efficiently Does Glance Guided CX manage your Helpdesk Management?
How can Glance Guided CX optimize your Contact List Management Workflow?
News
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
