Ovation: Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.
ThinkSurvey: ThinkSurvey assists in reaching first-time buyers and retaining them. Customer engagement and retention are enhanced effectively.
This comparison report of Ovation vs. ThinkSurvey is based on a specific set of business needs and context. The comparison uses 153 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Ovation and ThinkSurvey
Ovation belong to a category of solutions that help Customer Feedback Management, whereas ThinkSurvey belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Ovation covers Customer Feedback Management, Rating And Review Management, Engagement Management with Offline, Campaign Management, etc.
ThinkSurvey focuses on Market Research, Competitive Intelligence, Content Management, Engagement Management.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Ovation and ThinkSurvey: Best activities based on customer satisfaction
Ovation in Action: Unique Activities
How can Ovation enhance your Customer Feedback Management process?
"...Some quick context: I run a customer experience platform called Ovation and we used iPad kiosk with smiley faces to measure customer satisfaction for our clients...." 5 Steps to Leverage QR Codes for Your Business
How can Ovation enhance your Rating And Review Management process?
"...Any brick and mortar business with who cares about online reviews, operations/customer experience, and driving more revenue through text marketing...." Peer review from Ovation
What Are the key features of Ovation for Engagement Management?
"...Ovation s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back...." Guest Feedback for Restaurants
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Build brand awareness
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Improve digital and social presence
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Ovation peer evidence is 100% SMB and Mid-Market. ThinkSurvey peer evidence is 100% Enterprise.
| Ovation | ThinkSurvey | |
|---|---|---|
| Peer score | 4.5 | 4.1 |
| Peer insights | 118 | 35 |
| Top industries |
Retail 36.0%
Pharmaceuticals 28.0%
Restaurants 20.0%
|
|
| SMB and Mid-Market | 100.0% | 0.0% |
| Enterprise | 0.0% | 100.0% |
News
Latest Ovation news
Ovations Summer 2025 Release
Ovationup.com has launched its Summer 2025 release, introducing new features like Competitive Pulse for benchmarking guest experiences against competitors. Enhancements include API user management, bulk user invites, and single sign-on with Google or Microsoft. Ovation now integrates with Crisp POS, enabling guest surveys post-purchase. These updates aim to improve user management and reputation management for multi-unit operators.