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Compare osTicket vs Track-It!

Failure Risk Guidance Security Report ?

Failure Risk for osTicket medium Failure Risk for Track-It! low
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Comparison Summary

For osTicket vs Track-It! comparison, Our AI algorithm looked at 1660 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using osTicket and Track-It! to solve their respective business needs.

Pros and cons of osTicket and Track-It!

osTicket is more suited to businesses that require Helpdesk Management with Phone Calls and Knowledge Management with E-Mail where as Track-It! is focused towards Helpdesk Management and Knowledge Management .

logo osTicket

Focus area

Software Failure Risk

  • medium

logo Track-It!

Focus area

Software Failure Risk

  • low

About

osTicket | Customize the data collected from users ...

Track-It! | ITSM IT Help Desk Software for Small to Midsize ...

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

21

26

Total Goals
(we found evidences for)

2

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (97)

Read Reviews (156)

knowledge management

Read Reviews (20)

Read Reviews (14)

communication management

Read Reviews (11)

Read Reviews (11)

sending & publishing communications

Read Reviews (7)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (9)

engagement management

Read Reviews (2)

Read Reviews (7)

engaging and following up

Read Reviews (1)

Read Reviews (5)

customer case management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (1)

Read Reviews (4)

social media management

Read Reviews (1)

Read Reviews (4)

training & onboarding

Read Reviews (1)

Read Reviews (3)

community building

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (1)

Read Reviews (2)

contract management

Read Reviews (1)

Read Reviews (2)

license management

Read Reviews (0)

Read Reviews (8)

campaign analytics

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (5)

campaign analytics

Read Reviews (0)

Read Reviews (4)

products & pricelist management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve internal communications

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • mobile

  • offline

  • on premises

  • user generated content

  • video

  • See 5 more

  • e-mail

  • phone calls

  • website

  • mobile

  • offline

  • on premises

  • user generated content

  • video

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting