Comparison Summary
Introducing osTicket and iSupport
osTicket, iSupport, Azuredesk, CRMdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
osTicket covers Helpdesk Management with Phone Calls, Knowledge Management with E-Mail, Communication Management with E-Mail, Engagement Management with Social Media, etc.
iSupport focuses on Helpdesk Management with E-Mail, Sales Document Management with Website, Customer Feedback Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
osTicket | Customize the data collected from users ...
Process Automation for Help Desks | iSupport
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
21
27
Total Goals
(we found evidences for)
2
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Acquire customers
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Enhance customer relationships
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Improve efficiency
Top Channels
Channels Used
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e-mail
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offline
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on premises
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social media
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website
-
Twitter
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phone calls
-
user generated content
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blogs
-
mobile
-
LinkedIn
-
chat
-
video
-
Facebook page
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Facebook
- See 12 more
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e-mail
-
offline
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on premises
-
social media
-
website
-
Twitter
-
phone calls
-
user generated content
-
blogs
-
mobile
-
LinkedIn
-
chat
-
video
-
Facebook page
-
Facebook
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
