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Compare Livezilla Customer Support vs Customerly

Failure Risk Guidance Security Report ?

Failure Risk for Livezilla Customer Support low Failure Risk for Customerly low
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Comparison Summary

For Livezilla Customer Support vs Customerly comparison, Our AI algorithm looked at 4122 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Livezilla Customer Support and Customerly to solve their respective business needs.

Pros and cons of Livezilla Customer Support and Customerly

Livezilla Customer Support is more suited to businesses that require Helpdesk Management with Social Media and Communication Management with Chat where as Customerly is focused towards Customer Feedback Management with Chat and Helpdesk Management with Chat .

Both Livezilla Customer Support and Customerly are Live Chat software, peers recommend Livezilla Customer Support for tracking & monitoring communications where as Customerly is more known for measuring net promoter score and training & onboarding .

logo Livezilla Customer Support

Focus area

Livezilla Customer Support is better than Customerly for

Software Failure Risk

  • low

logo Customerly

Focus area

Customerly is better than Livezilla Customer Support for

Software Failure Risk

  • low

About

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Age

2009

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

54

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (193)

Read Reviews (110)

communication management

Read Reviews (57)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (30)

Read Reviews (0)

sending & publishing communications

Read Reviews (15)

Read Reviews (17)

contact list management

Read Reviews (42)

Read Reviews (30)

engagement management

Read Reviews (38)

Read Reviews (45)

engaging and following up

Read Reviews (16)

Read Reviews (30)

sales document management

Read Reviews (19)

Read Reviews (3)

contract management

Read Reviews (12)

Read Reviews (0)

document sharing

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

digital signature

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (12)

Read Reviews (2)

content sharing

Read Reviews (12)

Read Reviews (1)

customer feedback management

Read Reviews (9)

Read Reviews (128)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (28)

knowledge management

Read Reviews (6)

Read Reviews (4)

lifetime value management

Read Reviews (4)

Read Reviews (1)

workflow management

Read Reviews (2)

Read Reviews (13)

conversion management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (26)

social media management

Read Reviews (1)

Read Reviews (13)

training & onboarding

Read Reviews (0)

Read Reviews (41)

campaign analytics

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (8)

campaign analytics

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (5)

loyalty management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Grow market share

  • See 6 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting