cuspera logo CUSPERA

Kibo vs Oracle CX Commerce: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Kibo vs. Oracle CX Commerce is based on a specific set of business needs and context. The comparison uses 1005 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kibo and Oracle CX Commerce

Kibo, and Oracle CX Commerce belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kibo covers Engagement Management, Order Management with Mobile, Merchandising with Promotions, Helpdesk Management, etc.

Oracle CX Commerce focuses on Merchandising with Promotions, Sales Document Management, Products & Pricelist Management, Training & Onboarding with Website, etc.

"I was looking for a scalable solution that my team can use to quickly deploy applications. What I’m looking for in a technology is something that’s scalable, something that is not monolithic, something where I can find people to come onto the platfo...rm and work. Kibo did a great job providing the API layer for the solution for us to move forward. " - Danny V

"All of these additional sales came from the move to Oracle Commerce. With the return of events, we expect to grow even more. " - Camila C

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kibo

Focus area

Software Failure Risk

  • medium

logo Oracle CX Commerce

Focus area

Software Failure Risk

  • low

About

Omnichannel Retail Software - Kibo Leading Omnichannel Commerce

Commerce Cloud | Customer Experience | Oracle Cloud

Age

1995

1977

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

28

41

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up




helpdesk management



communication management

sending & publishing communications


campaign management


content management


workflow management


sales document management

proposal & quote management


products & pricelist management



training & onboarding


account management


competitive intelligence



trade show marketing



subscription management


rating and review management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve brand engagement

  • Scale best practices

  • Improve internal communications

  • See 6 more
  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Enhance customer relationships

  • Launch new products

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve ROI

  • See 8 more

Top Channels

Channels Used

  • offline

  • point of sale

  • promotions

  • video

  • website

  • mobile

  • user generated content

  • blogs

  • chat

  • trade shows

  • events

  • omnichannel

  • social media

  • e-mail

  • on premises

  • mobile app

  • support groups

  • See 14 more
  • offline

  • point of sale

  • promotions

  • video

  • website

  • mobile

  • user generated content

  • blogs

  • chat

  • trade shows

  • events

  • omnichannel

  • social media

  • e-mail

  • on premises

  • mobile app

  • support groups

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting