Kibo Overview

Kibo offers a headless eCommerce platform that creates a seamless purchase experience. Customers can achieve up to a 1,050% combined ROI in the first year.

Use Cases

Customers recommend Engagement Management, Order Management, Merchandising, as the business use cases that they have been most satisfied with while using Kibo.

Other use cases:

  • Helpdesk Management
  • Upselling
  • Sending & Publishing Communications
  • Campaign Management
  • Content Management
  • Workflow Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Kibo.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Internal Communications
See all business priorities See less business priorities

Kibo Use-Cases and Business Priorities: Customer Satisfaction Data

Kibo works with different mediums / channels such as Mobile. Offline. Point Of Sale etc.

Kibo's features include Personalization. and Kibo support capabilities include AI Powered, Email Support, Chat Support, etc. also Kibo analytics capabilities include Analytics, and Custom Reports.

Reviews

"Kibo has the ability to define data really well in the back end, which many of the SaaS competitors are not as good at. And so we have some specific use cases where we need to tie pretty complex product data to say, the image gallery, or to other pi...eces of the user experience. And the ability to customize that schema to be able to do so was a real advantage for Kibo." - Andy W

Kibo, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kibo

Top Industries

  • Information Technology and Services
  • Consumer Goods
  • Retail

Popular in

  • Small Business

Kibo is popular in Information Technology And Services, Consumer Goods, and Retail and is widely used by Small Business,

Kibo Customer wins, Customer success stories, Case studies

What makes Kibo ideal for Engagement Management?

How efficiently Does Kibo manage your Order Management?

How can Kibo enhance your Merchandising process?

11 buyers and buying teams have used Cuspera to assess how well Kibo solved their E-Commerce Platform needs. Cuspera uses 286 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

CUSTOMERS TESTIMONIALS
Kibo testimonial

Andy W

CTO

Fortis Life Sciences
Kibo has the ability to define data really well in the back end, which many of the SaaS competitors are not as good at. And so we have some specific use cases where we need to tie pretty complex product data to say, the image gallery, or to other pieces of the user experience. And the ability to cu...stomize that schema to be able to do so was a real advantage for Kibo.

Testimonial By Andy W
Kibo testimonial

Elizabeth R

VP of E-Commerce

Boscov’s
Our system prior to this had been homegrown, great, worked for where we were, but it wasn’t necessarily growing where we wanted to go. So Kibo was the right solution to help unify things to really up our game digitally. Testimonial By Elizabeth R
Kibo testimonial

Danny V

Director

Home Hardware
I was looking for a scalable solution that my team can use to quickly deploy applications. What I’m looking for in a technology is something that’s scalable, something that is not monolithic, something where I can find people to come onto the platform and work. Kibo did a great job providing the AP...I layer for the solution for us to move forward.

Testimonial By Danny V
CUSTOMERS TESTIMONIALS
Kibo testimonial

Andy W

CTO

Fortis Life Sciences
Kibo has the ability to define data really well in the back end, which many of the SaaS competitors are not as good at. And so we have some specific use cases where we need to tie pretty complex product data to say, the image gallery, or to other pieces of the user experience. And the ability to cu...stomize that schema to be able to do so was a real advantage for Kibo.

Testimonial By Andy W
Kibo testimonial

Elizabeth R

VP of E-Commerce

Boscov’s
Our system prior to this had been homegrown, great, worked for where we were, but it wasn’t necessarily growing where we wanted to go. So Kibo was the right solution to help unify things to really up our game digitally. Testimonial By Elizabeth R
Kibo testimonial

Danny V

Director

Home Hardware
I was looking for a scalable solution that my team can use to quickly deploy applications. What I’m looking for in a technology is something that’s scalable, something that is not monolithic, something where I can find people to come onto the platform and work. Kibo did a great job providing the AP...I layer for the solution for us to move forward.

Testimonial By Danny V
 

Pura Selects KIBO to Optimize Order Management Across D2C and B2B Channels - PRWeb

Pura has chosen Kibo Commerce to enhance its order management capabilities across both direct-to-consumer (D2C) and business-to-business (B2B) channels. This deployment aims to streamline Puras comme...rce operations, leveraging Kibos composable commerce platform for improved efficiency and scalability in omnichannel order fulfillment.

Read on →

Worldwide Golf - Retail

Kibo Order Management helped Worldwide Golf unify its multi-brand eCommerce operations. The company had 80 stores, multiple warehouses, and six eCommerce sites on different platforms. They needed to ...connect these systems and improve order routing. Kibo provided a single system for inventory, real-time order flow, and synchronized customer data. This streamlined fulfillment and improved customer experience across all stores.

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Sun & Ski Sports - Retail

Kibo’s eCommerce platform helped Sun & Ski Sports improve online shopping for customers. The retailer wanted to match its in-store service online and connect shoppers with the right products. Kibo en...abled Sun & Ski Sports to personalize experiences and adapt to trends. As a result, Sun & Ski Sports saw a 57% increase in conversions and double-digit online growth for two years.

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Ace Hardware - Retail

Kibo Commerce helped Ace Hardware improve its omnichannel retail experience. Ace used Kibo Order Management and eCommerce to connect online and in-store shopping. The solution enabled real-time inven...tory, local pricing, and multiple fulfillment options like BOPIS and curbside pickup. Ace personalized shopping for over 5,400 stores. The partnership led to a big increase in digital revenue and more fulfilled orders.

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Boscov’s - Retail

Kibo helped Boscov’s launch a buy-online, pick up in store (BOPIS) program. Boscov’s wanted to give customers more flexible ways to shop and stay competitive. The BOPIS program let shoppers buy onlin...e and pick up in stores, even during the last days before holidays. This made it easier for customers and increased sales. Boscov’s saw strong customer loyalty and revenue growth with Kibo’s solution.

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CITY Furniture - Retail

Kibo Commerce helped CITY Furniture transform its digital business. The company struggled with Magento's slow APIs and limited features. Kibo's microservices-based platform offered better scalability... and a business-friendly UI. CITY Furniture chose Kibo over other vendors for its modular, composable architecture. The new solution improved cart and checkout performance and supported unique furniture industry needs.

Read on →
lightning

Peers used Kibo for engagement management and order management

Kibo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (8)
Analytics

4.11/5 ★

Read Reviews (4)
Custom Reports

4.02/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (8)
Analytics

4.11/5 ★

Read Reviews (4)
Custom Reports

4.02/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for Kibo

Overall Risk Meter

Low Medium High

Top Failure Risks for Kibo

Kibo Software, Inc News

Product

KIBO Announces New Products Connect Hub and MCP to Accelerate Growth and Solution Delivery - PRWeb

KIBO Commerce launched two new products: KIBO Connect Hub, a pre-built integration platform, and KIBO MCP, an AI-enabled integration layer. These products aim to streamline integrations and enhance commerce capabilities. KIBO also introduced an Order Routing Agent to optimize fulfillment. These innovations support KIBO's focus on agentic commerce and aim to empower brands with advanced technology solutions.

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Product

KIBO Unleashes Advanced B2B and Fulfillment Innovations To Further Streamline Commerce Operations - PRWeb

KIBO Commerce has launched significant updates to its platform, enhancing Agentic Commerce, Order Management System (OMS) efficiency, and B2B functionality. These improvements aim to automate processes, reduce service costs, and offer advanced features like Merchandiser Agent, partial backorder release, and custom roles for B2B commerce. The updates are designed to streamline operations and improve inventory and order management.

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Product

From Catalogs to Clicks: A New Era for B2B Buyer Experiences

Kibo Commerce is revolutionizing B2B commerce with its modern order management solution. The platform unifies B2B commerce, order orchestration, and real-time data, offering benefits like real-time inventory visibility, seamless self-service, and automated workflows. This approach enhances customer experience, reduces operational overhead, and prioritizes high-value clients, aligning with modern buyer expectations and driving profitable growth.

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Product

Agentic Commerce: A Look at Proactive AI Experiences in Commerce

Kibo Commerce is advancing its platform with Agentic Commerce, integrating proactive AI agents to enhance customer experiences and operational efficiency. These AI agents anticipate needs, set goals, and take autonomous actions across the commerce journey, from pre-purchase guidance to post-purchase issue resolution. Kibo's AI is deeply integrated, leveraging unified data for accurate predictions and actions, and is accessible via APIs for flexibility in headless architectures.

Read more →

Kibo Software, Inc Profile

Company Name

Kibo Software, Inc

Company Website

https://kibocommerce.com/

Year Founded

1995

HQ Location

717 NORTH HARWOOD ST. STE. 1900 DALLAS, TX 75201

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A