Karma CRM vs. Act!: Comparing Best CRM Solutions 2026

Overview: Karma CRM and Act! as CRM Category solutions.

Karma CRM: KarmaCRM offers a CRM solution for small businesses to replace spreadsheets. A free trial is available to test its features.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

This comparison of Karma CRM vs. Act! draws on 4752 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Karma CRM and Act! are commonly chosen for Sales pipeline management.

Karma CRM also supports Contact management for sales and vendors, Client management for nonprofit services, Client engagement management, Client communication management, etc.

Act! also supports Sales process automation, Customer relationship management, Sales activity tracking and reporting, Sales opportunity management, etc.

Evidence shows that both products are used for Customer relationship management, Customer engagement, Sales management, CRM implementation, etc.

Karma CRM also covers Client management.

Act! also covers Marketing automation, Sales enablement, Contact management, Email marketing, etc.

Top use cases: Karma CRM vs Act!

Use cases tied to Karma CRM and Act! from verified data sources. Click any use case for supporting evidences.

Karma CRM
Act!
Shared by both · Use cases
Karma CRM Act!

Top Capabilities: Karma CRM vs Act!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Karma CRM
Shared
Act!
Shared by both · Topics
Karma CRM only
Act! only

Deployed Industries: Karma CRM vs Act!

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Karma CRM
Shared
Act!
Shared by both · Industries
Act! only

Deployed Market Segments: Karma CRM vs Act!

Share of peer evidence by company size for Karma CRM and Act!. Each product segments add up to 100%. Click any segment for supporting evidence.

Karma CRM 100%
Act! 100%

Karma CRM and Act!: Best activities based on customer satisfaction

Karma CRM in Action: Unique Activities

How does Karma CRM facilitate Engagement Management?
KarmaCRM facilitates consistent follow-up on customer interactions.nIt allows for collaborative task management and tracking of customer information. nKarmaCRM streamlines engagement by providing automated email scheduling and task creation.
"...This level of dedicated customer engagement is unique...." Peer review by Craig Zelizer, CEO/Founder, PCDN
How can Karma CRM enhance your Communication Management process?
KarmaCRM facilitates email communication management with features such as email tracking, templates, and mass email capabilities. nIt allows integration with third-party applications and enables sending emails from Gmail accounts within the system. nKarmaCRM offers internal notifications, permissions, and import/export functions, providing comprehensive communication management features.
"...It has email tracking, APIs, third party integrations, internal notifications, permissions, easy import and export - everything you expect in a modern CRM...." Peer review by Andrew B., CEO, Marketing and Advertising
What benefits does Karma CRM offer for Workflow Management?
Karma CRM enables you to customize your workflow management. You can automate tasks, create task lists, and manage leads efficiently. The software offers tools that simplify and optimize your workflows.
"...karmaCRM is a personalized customer relationship management (CRM) solution that can be customized with workflow automation...." Peer review

Act! in Action: Unique Activities

What solutions does Act! provide for Contact List Management?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...Other than the template issues I really rely on the history and records...." Peer review by Mel, Winsight Media
What benefits does Act! offer for Sales Document Management?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...Reports don't work and Sage just advises me to contact independent reseller for contract consulting to optimize...." Peer review by Tom, Ibex Engineering
How can Act! enhance your Lead Tracking process?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...I'm keeping track of deals and making follow up contacts so things don't fall through the cracks...." Peer review by Sam W, Consultant

News

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source