Comparison Summary
This comparison report of IntouchSurvey vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 1410 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing IntouchSurvey and Toluna Start
IntouchSurvey, and Toluna Start belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
IntouchSurvey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.
"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. " - Andrew B
"Toluna has been a critical partner to CVS/Caremark in helping us define and measure what we seek to deliver as an in-store customer experience. " - CVS.Caremark
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Effortlessly capture customer insights to drive growth
End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
47
Total Goals
(we found evidences for)
10
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Increase average basket value
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Improve efficiency
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Build brand awareness
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Improve digital and social presence
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Improve ROI
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Launch new products
- See 7 more
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Build brand awareness
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Enhance customer relationships
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Grow market share
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Acquire customers
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Enter new markets internationally or locally
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Launch new products
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Establish thought leadership
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Improve efficiency
- See 5 more
Top Channels
Channels Used
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website
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social media
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e-mail
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offline
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point of sale
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video
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promotions
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mobile
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user generated content
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blogs
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print media
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magazine
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mass media
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television
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mobile app
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Facebook
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Twitter
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LinkedIn
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Facebook page
- See 16 more
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website
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social media
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e-mail
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offline
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point of sale
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video
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promotions
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mobile
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user generated content
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blogs
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print media
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magazine
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mass media
-
television
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mobile app
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Facebook
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Twitter
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LinkedIn
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Facebook page
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
