Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. Slite is based on a specific set of business needs and context. The comparison uses 1775 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and Slite
Gainsight Customer Communities (formerly Insided), Slite, Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
Slite focuses on Collaboration, Training & Onboarding, Knowledge Management, Communication Management with Social Media, etc.
"The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. I...t is also wonderful to see how customers brainstorm to find solutions with us. " - Hugo de Vries
"I like how simple and fast it is, that even people in my company who aren't tech savvy can pick it up super easily. The hardest part of selling a wiki internally was the difficulty factor but Slite was so simple everyone was on board. " - Cameron Murray
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
A single community destination for all customer needs
Slite: One Combined Workspace. All Your Team Documentation.
Age
2011
Financials
SERIES E
SERIES A
Business Need
Total Processes
(we found evidences for)
46
31
Total Goals
(we found evidences for)
11
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Launch new products
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Build brand awareness
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Manage risk
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Increase customer life time value
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Grow market share
- See 8 more
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Scale best practices
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Improve internal communications
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Launch new products
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Grow market share
- See 1 more
Top Channels
Channels Used
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chat
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Slack
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social media
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phone calls
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e-mail
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offline
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point of sale
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user generated content
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blogs
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promotions
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video
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games
- See 9 more
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chat
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Slack
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social media
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phone calls
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e-mail
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offline
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point of sale
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user generated content
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blogs
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promotions
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video
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games
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
