Comparison Summary
This comparison report of freshstatus vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 7411 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshstatus and ServiceNow
freshstatus, and ServiceNow belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshstatus covers Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
"Freshstatus is incredibly easy to configure. The product is very easy to implement and maintain. " - Wayne Breau
"ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. " - Scott Thomson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Incident Management to Manage Incidents and Maintenances
ServiceNow - Digital Workflows for Enterprise - Make work ...
Age
2010
Financials
SERIES H
IPO
Business Need
Total Processes
(we found evidences for)
7
91
Total Goals
(we found evidences for)
3
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Build brand awareness
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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e-mail
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offline
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user generated content
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blogs
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point of sale
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chat
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mobile
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on premises
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social media
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website
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mobile app
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Slack
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promotions
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Facebook
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games
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support groups
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trade shows
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mass media
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video
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television
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review sites
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Amazon
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events
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LinkedIn
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radio
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Twitter
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omnichannel
- See 25 more
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phone calls
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e-mail
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offline
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user generated content
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blogs
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point of sale
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chat
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mobile
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on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
