freshstatus Overview
Freshstatus offers customizable status pages and efficient incident management, ensuring accurate, proactive communication. It reduces disruption reporting time and integrates powerful alerts and notifications.
Use Cases
Customers recommend Communication Management, Subscription Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using freshstatus.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using freshstatus.
freshstatus Use-Cases and Business Priorities: Customer Satisfaction Data
freshstatus works with different mediums / channels such as Website.
freshstatus's features include Alerts: Popups & Notifications. and freshstatus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also freshstatus analytics capabilities include Analytics, and Custom Reports.
Reviews
"Love this app - it's nice and simple to use but does everything you could ever need." - Euan Cameron
Peer review evidence (same sources as the product rating summary)
"...Private notes allow teams to collaborate and post private messages in context...." Peer review
"...It solves almost every needs of a company or product status page - components, incidents management, user subscriptions also got really good UX and status page design including powerful SLA statistics features (personally me think this is a killer feature)...." Peer review by Anton Kuranda, Banking
"...This software was easy to use and is part of the same software family our helpdesk currently uses..." Peer review by Scott Myers, Media Production
freshstatus, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshstatus
Top Industries
- Banking
- Education
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
freshstatus is popular in Banking, Education, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
freshstatus Customer wins, Customer success stories, Case studies
What makes freshstatus ideal for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well freshstatus solved their Help Desk needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Love this app - it's nice and simple to use but does everything you could ever need. Testimonial By Euan Cameron |
|
Freshstatus is incredibly easy to configure. The product is very easy to implement and maintain. Testimonial By Wayne Breau |
|
Super easy to set up, very intuitive, free, overall great product so far. Support is superior! Testimonial By Tom Westrick |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Euan Cameron CEO & Co-founder WilloTalent |
Love this app - it's nice and simple to use but does everything you could ever need. Testimonial By Euan Cameron |
|
Wayne Breau Instructional Technology Specialist Great Falls College MSU |
Freshstatus is incredibly easy to configure. The product is very easy to implement and maintain. Testimonial By Wayne Breau |
|
Tom Westrick Entrepreneur/Software developer Media Grid LLC |
Super easy to set up, very intuitive, free, overall great product so far. Support is superior! Testimonial By Tom Westrick |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Ryan Specialty - Financial Services - Large
Ryan Specialty delivers first-class support with Freshworks
Peers used freshstatus for communication management and subscription management
freshstatus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
Software Failure Risk Guidance
?for freshstatus
Top Failure Risks for freshstatus
Freshworks Inc News
Freshworks expands Freddy AI with email & workflows
Freshworks has expanded its Freddy AI service software, adding workflow creation tools, email support, and agent assistance. New features include AI agent workflows in Freddy AI Agent Studio, Freddy AI Agent for Email, and enhanced file handling. Freddy AI Copilot now offers continuous assistance and a conversational interface. Broader updates include a Model Context Protocol gateway for external AI tool integration and various product improvements.
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
