Comparison Summary
This comparison report of freshstatus vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 541 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshstatus and SAP Service Cloud
freshstatus, and SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshstatus covers Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"Super easy to set up, very intuitive, free, overall great product so far. Support is superior! " - Tom Westrick
"SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. " - Mark England
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Incident Management to Manage Incidents and Maintenances
Service Cloud with experiences and resolutions across channels.
Age
2010
1972
Financials
SERIES H
IPO
Business Need
Total Processes
(we found evidences for)
7
44
Total Goals
(we found evidences for)
3
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Build brand awareness
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
-
Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
-
user generated content
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blogs
-
social media
-
point of sale
-
events
-
trade shows
-
promotions
-
Facebook
-
Whatsapp
-
text SMS
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
