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Compare Forumbee vs Lighthouse Desktop

Comparison Summary

For Forumbee vs Lighthouse Desktop comparison, Our AI algorithm looked at 780 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Forumbee and Lighthouse Desktop to solve their respective business needs.

Pros and cons of Forumbee and Lighthouse Desktop

Forumbee is more suited to businesses that require Knowledge Management with User Generated Content and Engagement Management with Website where as Lighthouse Desktop is focused towards Knowledge Management with Phone Calls and Helpdesk Management with Phone Calls .

logo Forumbee

Focus area

Software Failure Risk

  • medium

logo Lighthouse Desktop

Focus area

Software Failure Risk

  • low

About

Forumbee - Modern Community Forum Software - Q&A Forums ...

KMS lighthouse: Knowledge Management System

Age

2012

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

37

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


engagement management

engaging and following up


helpdesk management


content management

content publishing

searching for content


communication management

sending & publishing communications


customer feedback management

measuring customer satisfaction



social media management

scheduling post to social media


sales document management


community building


loyalty management

customise loyalty program


contact list management


workflow management


sales call management


rating and review management


Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Launch new products

  • Improve brand engagement

  • Establish thought leadership

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • Improve ROI

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more
  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting