Comparison Summary
Introducing Eptica and iSupport
Eptica, and iSupport belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Eptica covers Engagement Management with E-Mail, Knowledge Management with E-Mail, Customer Feedback Management, Contact List Management, etc.
iSupport focuses on Helpdesk Management with E-Mail, Sales Document Management with Website, Customer Feedback Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Eptica | Digital CX solutions powered by AI
Process Automation for Help Desks | iSupport
Financials
M&A
PRIVATE
Business Need
Total Processes
(we found evidences for)
41
27
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Grow market share
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Improve brand engagement
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Establish thought leadership
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Increase sales & revenue
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Build brand awareness
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Improve efficiency
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Improve visibility
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Improve digital and social presence
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Increase average basket value
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Improve consistency
- See 11 more
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Acquire customers
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Enhance customer relationships
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Improve efficiency
Top Channels
Channels Used
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e-mail
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offline
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on premises
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social media
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website
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Twitter
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phone calls
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user generated content
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blogs
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mobile
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LinkedIn
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chat
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video
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Facebook page
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Facebook
- See 12 more
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e-mail
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offline
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on premises
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social media
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website
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Twitter
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phone calls
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user generated content
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blogs
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mobile
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LinkedIn
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chat
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video
-
Facebook page
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Facebook
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
