Comparison Summary
This comparison report of Channels vs. Mailsuite (formerly Mailtrack) is based on a specific set of business needs and context. The comparison uses 1639 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Channels and Mailsuite (formerly Mailtrack)
Channels, Mailsuite (formerly Mailtrack), Kixie Integrated Voice, myphoner, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Channels covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
Mailsuite (formerly Mailtrack) focuses on Communication Management with E-Mail, Engagement Management with E-Mail, Social Media Management with Social Media, Follower Management with E-Mail, etc.
"Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! " - Piotr Wieczorek
"I don't have to wait around for days to wonder if a response is coming or if the email has not even been received due to an address error. " - Matt Bottoms
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Channels
Focus area
Channels is better than Mailsuite (formerly Mailtrack) for
Software Failure Risk
Mailsuite (formerly Mailtrack)
Focus area
Mailsuite (formerly Mailtrack) is better than Channels for
Software Failure Risk
About
Data powered Phone system that turns customer data into excellent service enabling customer engagement
Free email tracking for Gmail, with data security and email notifications
Age
2014
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
31
33
Total Goals
(we found evidences for)
4
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
- See 1 more
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Acquire customers
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Improve internal communications
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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mobile app
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promotions
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offline
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point of sale
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social media
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user generated content
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blogs
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website
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chat
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Slack
- See 10 more
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e-mail
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phone calls
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mobile
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mobile app
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promotions
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offline
-
point of sale
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social media
-
user generated content
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blogs
-
website
-
chat
-
Slack
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
