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Compare CallJourney vs Marsview

Failure Risk Guidance Security Report ?

Failure Risk for CallJourney medium Failure Risk for Marsview medium
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Comparison Summary

For CallJourney vs Marsview comparison, Our AI algorithm looked at 1206 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallJourney and Marsview to solve their respective business needs.

Pros and cons of CallJourney and Marsview

CallJourney is more suited to businesses that require Customer Feedback Management with Phone Calls and Engagement Management where as Marsview is focused towards Engagement Management with Promotions and Sales Call Management with Phone Calls .

Both CallJourney and Marsview are Conversation Intelligence software, peers recommend CallJourney for measuring net promoter score where as Marsview is more known for helpdesk management .

logo CallJourney

Focus area

CallJourney is better than Marsview for

Software Failure Risk

  • medium

logo Marsview

Focus area

Marsview is better than CallJourney for

Software Failure Risk

  • medium

About

CallJourney | AI Powered Conversation Analytics Solution

All-in-one AI platform for conversation intelligence to enable sales and support teams.

Age

2018

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

31

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (36)

Read Reviews (1)

measuring net promoter score

Read Reviews (19)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (1)

engagement management

Read Reviews (33)

Read Reviews (24)

engaging and following up

Read Reviews (26)

Read Reviews (17)

sales call management

Read Reviews (17)

Read Reviews (25)

call recording

Read Reviews (8)

Read Reviews (8)

call analytics

Read Reviews (5)

Read Reviews (0)

call transcription

Read Reviews (2)

Read Reviews (8)

contact list management

Read Reviews (7)

Read Reviews (9)

market research

Read Reviews (7)

Read Reviews (0)

conversion management

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (6)

Read Reviews (2)

loyalty management

Read Reviews (6)

Read Reviews (1)

customise loyalty program

Read Reviews (6)

Read Reviews (1)

training & onboarding

Read Reviews (4)

Read Reviews (3)

lead qualification

Read Reviews (3)

Read Reviews (1)

bundling of products

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (0)

Read Reviews (23)

helpdesk management

Read Reviews (0)

Read Reviews (21)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Manage risk

  • Scale best practices

  • Enter new markets internationally or locally

  • See 5 more

  • Enhance customer relationships

  • Improve efficiency

  • Improve ROI

  • Improve brand engagement

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • video

  • promotions

  • website

  • games

  • user generated content

  • See 4 more

  • phone calls

  • chat

  • video

  • promotions

  • website

  • games

  • user generated content

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

No Data

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting