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Compare Brilliant Directories vs Crowded Community

Comparison Summary

For Brilliant Directories vs Crowded Community comparison, Our AI algorithm looked at 2780 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Brilliant Directories and Crowded Community to solve their respective business needs.

Pros and cons of Brilliant Directories and Crowded Community

Brilliant Directories is more suited to businesses that require Business Development with Website and Training & Onboarding with Video where as Crowded Community is focused towards Engagement Management with User Generated Content and Helpdesk Management .

Both Brilliant Directories and Crowded Community are Community Management software, peers recommend Brilliant Directories for business development and coaching where as Crowded Community is more known for helpdesk management .

logo Brilliant Directories

Focus area

Brilliant Directories is better than Crowded Community for

Software Failure Risk

  • low

logo Crowded Community

Focus area

Crowded Community is better than Brilliant Directories for

Software Failure Risk

  • low

About

Website Directory Software, Themes & Templates

Crowded Online Community Software

Financials

Private

Seed

Business Need

Total Processes
(we found evidences for)

62

32

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction


business development


training & onboarding



engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications



generation of new leads


lifetime value management


contact list management


content publishing

searching for content


sales document management

contract management

proposal & quote management



campaign management


social media management

scheduling post to social media


workflow management



subscription management


conference call management


knowledge management


lead qualification

lead qualification: technographic


rating and review management



referral management



competitive intelligence



customer feedback management



community building


loyalty management

customise loyalty program


segmentation and targeting



trade show marketing



Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Build brand awareness

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve brand engagement

  • See 5 more
  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • chat

  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • promotions

  • offline

  • LinkedIn

  • Twitter

  • Facebook

  • trade shows

  • phone calls

  • on premises

  • See 11 more
  • chat

  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • promotions

  • offline

  • LinkedIn

  • Twitter

  • Facebook

  • trade shows

  • phone calls

  • on premises

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting