Airship and Gravity Forms, An In-Depth Comparison 2026

Comparison Summary

Airship: Airship helps brands master Mobile App Experiences (MAX) to engage customers and win loyalty. Their platform focuses on enhancing app interactions for better customer retention.

Gravity Forms: Gravity Forms, the best WordPress form builder plugin, offers an easy-to-use, flexible, and scalable solution. It enhances website functionality with its versatile features.

This comparison report of Airship vs. Gravity Forms is based on a specific set of business needs and context. The comparison uses 2035 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Airship and Gravity Forms

Airship, Notificare, Leanplum, etc., belong to a category of solutions that help Mobile Marketing, whereas Gravity Forms, GoCanvas, Asodesk, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Airship covers Engagement Management with Mobile, Loyalty Management with Promotions, Communication Management with Text SMS, Customer Case Management, etc.

Gravity Forms focuses on Communication Management with Website, Workflow Management with E-Mail, Engagement Management with Website, Helpdesk Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Airship and Gravity Forms: Best activities based on customer satisfaction


Airship in Action: Unique Activities

How can Airship optimize your Engagement Management Workflow?
Airship helps businesses connect with their customers through various digital channels, including emails, push notifications, and in-app messages. It provides analytics to track customer engagement and helps businesses create personalized messages. Airship has limitations in its ability to track the full impact of mobile links on customer engagement.
"...It s quickly becoming one of our easy buttons to better and more productive customer experiences across every digital engagement channel...." Peer review by Thomas Neumann, Principal Digital Products Manager, Vodafone
How efficiently Does Airship manage your Loyalty Management?
Airship helps businesses boost customer loyalty. It uses mobile marketing to send personalized messages and offers. This increases customer engagement and drives more traffic to businesses.
"...Mobile wallets give us another highly visible and convenient way to reach more customers with the personalized benefits of our exclusive loyalty program...." Peer review by Daren Smith, Senior Director of GameStop’s PowerUp Reward, GameStop
How efficiently Does Airship manage your Communication Management?
Airship helps companies manage their customer communication through various channels, such as SMS, push notifications, and email. This platform allows for targeted messages, automated push notifications, and analytics to track message effectiveness. The system has a limit on the number of messages that can be sent monthly, and additional charges apply for sending more messages.
"...The retailer drove increased purchase frequency by using Message Center to announce app-exclusive promotions to its entire user base. ..." Case Study Magazine Luiza
How can Airship enhance your Customer Case Management process?
Airship offers a customer engagement platform that helps companies engage with customers. It includes tools for customer case management to track and resolve issues effectively. Airship’s case management platform can help businesses improve customer satisfaction.
"...AccuWeather Case Study | Customer Engagement Platform | Airship...." Case Study AccuWeather
What benefits does Airship offer for Segmentation And Targeting?
Airship allows businesses to divide their customers into groups based on their characteristics and preferences. nThis enables sending personalized messages to each group, increasing customer engagement and loyalty. nAirship offers tools that help marketers effectively target and personalize messages to achieve business goals.
"...Airship provides the marketing team with all of the tools we need to smartly segment and personalize messages to GasBuddies to drive valuable business results...." Testimonial by Lauren Monk, Director of Acquisition & Lifecycle Management, GasBuddy

Gravity Forms in Action: Unique Activities

What solutions does Gravity Forms provide for Workflow Management?
Gravity Forms offers workflow management capabilities through integrations and conditional logic. nThese capabilities enable users to streamline processes, automate tasks, and create personalized experiences. nThe platform simplifies workflows by combining form creation, automation, and data processing in one location.
"...You get the picture Gravity Forms can take care of many components of your workflow all in one place and make it a breeze for your clients to interact with you...." Essential Plugins for 2019

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


loyalty management

identify target customers

customise loyalty program

create engagement based loyalty


customer case management


segmentation and targeting



products & pricelist management


touchpoint management


social media management

social media analytics


social media marketing


channel management



competitive intelligence


promotion management



generation of new leads



international marketing


training & onboarding


helpdesk management


contact list management


customer feedback management


workflow management


knowledge management


campaign management


sales document management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve brand engagement

  • Improve ROI

  • Build brand awareness

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Launch new products

  • Grow market share

  • Improve efficiency

  • Establish thought leadership

  • See 9 more
  • Acquire customers

  • Increase sales & revenue

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Business Setting

Airship peer evidence is 76% Enterprise. Gravity Forms peer evidence is 93% SMB and Mid-Market.

Airship Gravity Forms
Peer score 4.6 4.2
Peer insights 1096 939
Top industries
Retail 18.0%
Media Production 14.0%
Entertainment 13.0%
Information Technology And Services 53.0%
Sports 40.0%
Management Consulting 7.0%
SMB and Mid-Market 24.0% 93.0%
Enterprise 76.0% 7.0%

News

Latest Airship news

Airship Decisioning AI: Bringing On-Device AI to iOS 27

Airship introduces Decisioning AI, integrating on-device AI for iOS 27 to enhance real-time customer engagement. This feature allows instant, private decisions within Airship Scenes, leveraging Apple's on-device AI to adapt experiences based on live customer interactions. The integration supports contextual decision-making without server delays, enhancing personalization and privacy.

08/09/2026 - source

Latest Gravity Forms news

Brand new release: Gravity Forms 2.10.2

Gravity Forms released version 2.10.2, featuring security enhancements and improved entry bulk processing. The update allows for seamless management of large entry batches with real-time progress tracking. Developers can customize processing thresholds via the gform_bulk_action_threshold filter.

19/05/2026 - source