Comparison Summary
Introducing 3CLogic and Scaura
3CLogic, and Scaura belong to a category of solutions that help Sales Enablement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
3CLogic covers Helpdesk Management with Phone Calls, Lead Analytics with Review Sites, Sales Call Management with Phone Calls, Social Media Management, etc.
Scaura focuses on Content Management, Engagement Management, Collaboration, Digital Marketing, etc.
"As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We h...ave been encouraged by the results. Implementation and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation. " - Jessica Engman
"Scaura is one of the best tools we have ever introduced to our regional dealer network, it is very user friendly and efficient, adding value to our daily operational business. " - Volkswagen
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About
3CLogic | Cloud Technology for Your Call Center Enterprise
Sales Enablement software to improve customer buying experience and overall sales results
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
29
Total Goals
(we found evidences for)
7
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Acquire customers
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Improve brand engagement
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Enter new markets internationally or locally
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Build brand awareness
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Scale best practices
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Top Channels
Channels Used
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offline
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trade shows
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website
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mobile
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video
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promotions
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e-mail
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social media
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LinkedIn
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Twitter
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Facebook
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phone calls
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offline
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trade shows
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website
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mobile
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video
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promotions
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e-mail
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social media
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LinkedIn
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Twitter
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Facebook
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phone calls
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
