Latest Product Updates and Feature Enhancements in Chatbot
NiCE Cognigy Introduces Simulator for Systematic AI Agent Evaluation | - Opus Research |
Cognigy has launched Simulator, an AI agent evaluation tool integrated into its platform. This tool allows enterprises to systematically test AI agents using auto-generated scenarios that mimic real ...customer interactions. It evaluates both technical performance and customer experience, offering insights into agent effectiveness. The Simulator supports privacy compliance and includes features like API response mocking to prepare agents for real-world challenges.
Zoho Office Integrator 2025: An overview of the features we added throughout the year
Zoho's Office Integrator 2025 introduced PDF editing capabilities, enhanced Zoho Writer, Sheet, and Show with new features like password protection and regex functions, and added role-based permissio...ns and flexible payment options. For 2026, Zoho plans to offer personalized forms, dynamic spreadsheets, and integration with Google Cloud and Microsoft Azure.
WhatsApp Automation: Enhancing Customer Engagement in 2026
SmatBot, an AI-powered chatbot, is enhancing customer engagement through WhatsApp automation in 2026. This technology offers 24/7 support, personalized marketing, and lead qualification, addressing c...hallenges like slow response times and high support costs. SmatBot leverages natural language processing for human-like interactions, helping businesses improve customer retention and reduce cart abandonment. It provides data-driven insights to refine offerings, making it a valuable tool for e-commerce and service businesses.
Zoho's comprehensive e-signature solution now approved by the Israel Tax Authority
Zoho Sign, Zoho's digital signature solution, has been officially approved by the Israel Tax Authority for remote signing. This approval, valid until August 31, 2026, ensures compliance with security... and regulatory standards, allowing tax professionals in Israel to use Zoho Sign for document signing. The solution integrates with Zoho's apps and external platforms, enhancing operational efficiency for financial service providers.
Announcing SAP Business One integrations in Zoho Flow
Zoho has announced the integration of SAP Business One with Zoho Flow, enabling businesses to automate workflows and connect SAP B1 with other applications. This integration allows users to streamlin...e operations, such as sales order automation and customer onboarding, while maintaining ERP-grade security through Zoho Flow's On-Prem Agent. The integration is available for Zoho Flow Professional plan users and those using Zoho Flow via Zoho One or Zoho Creator 6.
New in Zoho Sheet: Multi-select picklist, web forms, workflows and more
Zoho Sheet introduces new features to enhance data entry and collaboration. Updates include multi-select picklists, web forms for data collection, and workflows for streamlined collaboration. Users c...an now mark spreadsheets as final to prevent changes and receive email notifications for edits. The platform also increases its capacity, supporting up to 10 million cells per spreadsheet.
Introducing ZeptoMail's one-click migration for Postmark and SendGrid users
Zoho introduces a one-click migration feature for ZeptoMail, enabling seamless transitions for Postmark and SendGrid users. This feature allows users to migrate domains, email templates, suppression ...lists, and webhooks without manual intervention, ensuring a smooth transition of transactional email data. The process involves a few simple steps and provides a retry option for any migration failures.
Introducing Contractor Payroll for Indian businesses
Zoho has introduced Contractor Payroll for Indian businesses within its Zoho Payroll platform. This new feature allows companies to manage contractors alongside full-time employees, offering seamless... onboarding, compliance automation, and flexible payment options. It integrates with Zoho Books, Zoho People, and Zoho Expense, ensuring unified payroll processing. Available at no extra cost from the Standard Plan, it aims to simplify payroll management for diverse, modern teams.
Zoho Announces Zoho Spend and Zoho Billing Enterprise Edition, Offering Large Businesses Greater Control and Flexibility Over Billing Operations and Company Spend as They Scale - Morningstar
Zoho launched Zoho Spend and Zoho Billing Enterprise Edition, enhancing its Finance and Operations Platform for large businesses. Zoho Spend offers comprehensive spend management, including payroll a...nd AP automation, while Zoho Billing supports complex billing strategies and revenue recognition. Both solutions integrate AI for automation and insights, improving financial decision-making and operational efficiency.
Zoom rolls out AI Companion 3 . 0 with browser access and agentic automation
Zoom has launched AI Companion 3.0, enhancing its workplace assistant with browser access and agentic automation. The update includes low-code automation, federated AI orchestration, and integration ...with platforms like Google Drive and Microsoft OneDrive. It offers features such as meeting summaries, customer support automation, and sales tools, available with Zoom Workplace licenses or as a standalone product.
Zoho launches billing and unified spend platform for large enterprises
Zoho has launched Zoho Billing Enterprise Edition and Zoho Spend, expanding its finance product portfolio. The new platforms cater to large enterprises, offering advanced billing and unified spend ma...nagement solutions. Zoho Billing supports various pricing models and regional tax regulations, while Zoho Spend integrates payroll and automates procurement processes to enhance financial visibility and governance.
Zoho Payroll is now available in Canada
Zoho Payroll has expanded its availability to Canada, offering businesses automated payroll processing with compliance to federal and provincial laws. The software supports multiple pay frequencies, ...employee management, and integrates with Zoho Books and Zoho Expense for seamless operations. Features include a self-service portal for employees and compliance with Canadian tax regulations.
Qlik Expands Talend Cloud With New Tools to Speed Trusted Data Delivery - MyChesCo
Qlik has enhanced its Talend Cloud with new features to expedite the delivery of trusted data. The updates include secure API endpoints for data products, automation for documentation and quality ove...rsight, and AI-driven quality checks. These improvements aim to facilitate data sharing and collaboration, reduce manual efforts, and increase data trust and accessibility across various platforms like Power BI and Salesforce.
Zoho POS is now available for the Kingdom of Saudi Arabia
Zoho has launched its Zoho POS solution in Saudi Arabia, featuring VAT compliance and a fully localized Arabic interface. This cloud-based point-of-sale system helps retailers manage inventory, billi...ng, and customer interactions. It supports multiple languages, integrates with Zoho Books and other platforms, and offers features like loyalty management and dynamic pricing. The service is available for SAR 39 per month.
Qlik opens governed data via APIs
Qlik has introduced APIs to provide access to governed data, enhancing data integration and analytics capabilities for users.
ManageEngine boosts CloudSpend with multi - portal tools for cost control
ManageEngine has enhanced its CloudSpend platform with a new multi-portal architecture, targeting managed service providers and multi-tenant enterprises. This update introduces features for dedicated... client environments, AI-driven cost-saving recommendations, and automated billing, aimed at improving cloud cost management and compliance. The platform supports major cloud providers and offers a flexible pricing model.
Sendbirds Delight.ai can personalize the customer journey - No Jitter
Sendbird has launched Delight.ai, an AI concierge designed to personalize customer journeys by integrating with back-end systems like CRM and transaction processing. Available to mid-market and enter...prise brands, Delight.ai uses generative AI to provide human-like interactions across various channels, including chat, SMS, and email. It leverages long-term memory to adapt to customer behavior and business priorities, enhancing customer experience in sectors like retail and fintech.
Qlik updates talend cloud with AI and governance tools
Qlik has enhanced Talend Cloud by integrating AI and governance tools. These updates aim to improve data management and analytics capabilities, providing users with more robust data governance and ad...vanced AI-driven insights.
Zoho delivers Zoho One, a newly unified platform greater than the sum ...
Zoho has launched a new version of Zoho One, integrating over 50 applications into a unified platform. This update enhances user experience with a single dashboard for approvals, a new Action Panel, ...and improved dashboards. The platform also introduces Vani for team collaboration and Zia Hubs for AI-driven insights. These changes aim to streamline workflows and improve productivity.
Qlik Delivers Secure, Open Access to Trusted Data in Any Tool
Qlik has introduced new features in Qlik Talend Cloud, enhancing secure, open access to trusted data. The updates include API endpoints for governed data, AI-assisted data quality rules, and automate...d documentation, improving data usability across platforms like Power BI and Salesforce. These enhancements aim to streamline data management and foster collaboration among business, data, and AI teams.
Arattai Set for Major Security Boost as Zoho's Sridhar Vembu Confirms ...
Zoho's messaging platform, Arattai, is set to enhance user privacy with a mandatory end-to-end encryption upgrade. Announced by Zoho's co-founder Sridhar Vembu, the update includes a redesigned archi...tecture and improved performance. Initially, the encryption will cover one-to-one conversations, with group chats to follow. The rollout, currently in final testing, aims to strengthen Arattai's position as a secure communication tool.
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
Whats New in SentiOne November 2025
SentiOne's November 2025 update introduces enhanced features for its platform, including smarter filtering in the AI Assistant and new API capabilities. These updates enable more precise data analysi...s, with new tag-based filtering, time-based queries, and language and country filters. The discontinuation of Google Places Q&A API is noted, with a focus on developing new channels for customer feedback.
LivePerson Launches Conversation Simulator to De-risk ... - Morningstar
LivePerson has launched the Conversation Simulator, a platform designed to mitigate risks associated with generative AI by allowing brands to test and train AI and human agents before customer intera...ctions. This vendor-agnostic tool helps ensure AI accuracy and compliance, addressing challenges like unpredictability and compliance in AI adoption. Brands such as Telstra are already benefiting from its capabilities.
Zoho Notebook Adds Notebook AI, Brings Zia to Note-Taking
Zoho has introduced Notebook AI and integrated its AI assistant, Zia, into Zoho Notebook, enhancing note-taking capabilities with AI-driven features.
Zoho Adds Advanced AI Capabilities to Low-Code Development Platform
Zoho has introduced advanced AI capabilities to its low-code development platform, Zoho Creator, enhancing app creation with 10 new features. These include the AI assistant CoCreator, which uses voic...e and text prompts for app building, and AI-driven component and code generation. The updates aim to speed up app development and democratize access without extra costs, leveraging Zoho's AI assistant, Zia.
Qualified Introduces Agentic Nurture, Powered by Piper, the AI SDR ...
Qualified has launched Agentic Nurture, powered by Piper, an AI SDR agent, to enhance lead conversion. This new feature offers multi-stage capabilities, allowing Piper to manage all marketing funnel ...stages and engage top-of-funnel prospects with personalized content. The solution aims to replace traditional marketing automation platforms with scalable, real-time automation. Agentic Nurture will be generally available in January 2026.
Qualified Introduces Piper for Gong to Maximize Pipeline Generation
Qualified has introduced Piper for Gong, an AI SDR agent integration designed to enhance pipeline generation for joint Qualified and Gong customers. This integration allows Piper to engage buyers imm...ediately upon their arrival from a Gong Engage email, facilitating real-time conversations and booking meetings. Currently in early access, Piper for Gong will be included in all Agentic Marketing Platform plans later this year.
BARC Ranks Qlik Cloud Analytics Ahead of Power BI on User Throughput and Stability
Qlik Cloud Analytics outperformed Microsoft Power BI in the BARC Benchmark study, demonstrating superior user productivity and system stability under load. Qlik achieved three times faster response t...imes and maintained consistent performance with a 10 million row dataset and 50 concurrent users, earning a top score of 100 for productivity and scalability.
Intelligent agreement management with Zoho Sign's AI features
Zoho Sign has integrated with OpenAI's ChatGPT to enhance contract management. This AI-powered assistant helps users identify obligations, spot missing clauses, and detect potential risks in agreemen...ts. It also extracts metadata, provides document queries, and simplifies legal jargon, making contract handling more efficient and secure.
Qlik Predict adds no-code predictive intelligence
Qlik has launched Qlik Predict, a no-code predictive intelligence tool, enabling enterprises to embed AI-driven forecasts into workflows. This solution supports diverse organizational needs with intu...itive modeling and explainable results, enhancing decision-making across industries like manufacturing and healthcare. Companies like SLA Software Logistik Artland and Village Roadshow have successfully implemented Qlik Predict, achieving significant operational improvements.
NiCE Cognigy debuts AI Ops Centre to boost enterprise resilience - SecurityBrief Australia
NiCE Cognigy has launched the AI Ops Centre, a real-time operations hub designed to enhance the reliability and security of enterprise AI agents. This centralized platform offers live monitoring, rea...l-time error alerts, and tools for root cause analysis, enabling customer experience and operations teams to maintain AI performance and prevent disruptions. The AI Ops Centre aims to streamline troubleshooting, reduce downtime, and ensure consistent customer service across multiple channels.
iTWire - NiCE Cognigy launches AI Ops Center , ensuring AI workforce reliability at scale
NiCE Cognigy has launched the AI Ops Centre, a new operational command center designed to ensure the reliability and scalability of enterprise AI agents. This platform provides real-time monitoring, ...error notifications, and root cause analysis to maintain consistent customer experiences across various channels. It aims to enhance AI performance, reduce technical support workloads, and maximize ROI for businesses using AI technology.
Introducing learning paths in Zoho Learn
Zoho has introduced "learning paths" in Zoho Learn, enhancing its LMS with structured training programs. This feature allows users to create curated course sequences for goals like onboarding and com...pliance training. It supports unlimited courses per path, mandatory course settings, and automated reminders, fostering efficient and goal-driven learning.
October Updates in SentiOne: AI Assistant Gets Smarter, Platform Becomes More Convenient!
SentiOne's October updates enhance their AI Assistant with instant response times, smarter automatic Boolean queries, and improved mobile interface. The platform now features a relocated payment form..., better navigation in the Supervisor panel, and new API functionalities, including a "discussion" field in Mentions API and new operators in Listen API for precise data filtering.
Qlik Open Lakehouse is now generally available
Qlik has launched its Open Lakehouse, now generally available, offering real-time data pipelines and automatic optimization using Apache Iceberg. The solution integrates with tools like Amazon Athena... and Snowflake, providing low-latency pipelines and enhanced query performance. Customers reported significant cost savings and faster queries during the preview. Additionally, Qlik announced the adoption of Qlik Predict, a no-code forecasting tool.
Zoho Launches Vani, a Visual Collaboration Platform for Teams
Zoho has launched Vani, a visual collaboration platform designed for small businesses to streamline project management, brainstorming, and communication. Vani offers an "infinite canvas" for seamless... collaboration, integrating AI features and video meetings. It supports various business needs with templates and kits, and is priced affordably with a free plan and a $5 per user Team plan.
Simplify salary disbursals in Zoho Payroll with Payouts by Zoho Payments
Zoho Payments introduces Payouts, a feature enabling direct salary disbursements from Zoho Payroll without external banking portals. This integration simplifies payroll processes, enhances security w...ith OTPs, and offers real-time tracking and reporting. Users can request early access to streamline salary payments efficiently.
Qualified Introduces Piper, the #1 AI SDR Agent for Demandbase - Business Wire
Qualified has unveiled Piper, the first full-funnel AI SDR superagent, enhancing its capabilities to autonomously engage and convert buyers through multi-modal, face-to-face experiences. Piper's new ...features include real-time text, voice, and video interactions, and full-funnel management, making it a game changer for over 500 brands. PiperX will be available as a premium addition in Fall 2025.
App Spotlight: Storm AI Landing Pages for Zoho CRM
App Spotlight's Storm AI Landing Pages extension for Zoho CRM allows users to create SEO-optimized landing pages from natural language prompts without coding. This integration streamlines lead manage...ment by syncing form submissions directly to Zoho CRM, enhancing marketing efficiency and lead conversion rates.
Zoho Arattai: A Powerful Indian Alternative to WhatsApp wit
Zoho Arattai, launched by Zoho Corporation, is emerging as a strong alternative to WhatsApp with its focus on privacy, localization, and business functionalities. Key features include data privacy wi...th Indian servers, seamless integration with Zoho's business tools, built-in payment support, enhanced group chat capabilities, and advanced security measures. Arattai is designed to cater to small and medium businesses, offering customizable business profiles and client management tools.
Qlik Launches No-Code Predictive Analytics for Business Users - CMSWire.com
Qlik has announced the growing enterprise adoption of Qlik Answers, a solution that bridges the AI gap with explainable and actionable intelligence. Built on Amazon Bedrock, it enables organizations ...to extract intelligence from unstructured data, enhancing decision-making with precision and speed. Companies like Bystronic and Lintech International are already leveraging Qlik Answers for improved operational efficiency and compliance.
Introducing Vani by Zoho: The intelligent visual collaboration platform
Zoho has launched Vani, an intelligent visual collaboration platform designed to enhance team collaboration through visualization. Vani offers features like an infinite whiteboard, mind maps, and bui...lt-in video meetings to help teams visualize, collaborate, and execute ideas effectively. It aims to reduce cognitive overload and improve decision-making by turning complex discussions into clear visuals.
Arattais Meteoric Rise: Zohos Wall Street-Free Approach Fuels Privacy-First Messaging App
Zoho's Arattai, a privacy-focused messaging app, has rapidly gained popularity in India, with daily sign-ups soaring from 3,000 to 350,000. Launched in 2021, Arattai emphasizes privacy and security, ...offering features like end-to-end encryption. Zoho's founder, Sridhar Vembu, credits the company's Wall Street-free approach for enabling long-term R&D projects like Arattai, which might not thrive under public company pressures.
YU-GI-OH! TCG Announces New Genesys Format
Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard c...ap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.
Qlik Open Lakehouse Now Generally Available, Giving Enterprises Rapid, AI-Ready Data ...
Qlik Open Lakehouse Now Generally Available, Giving Enterprises Rapid, AI-Ready Data ...
Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way
Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation..., and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.
Zoho Commerce Rolls Out New Features to Power Small Business Growth
Zoho Commerce has introduced new features aimed at enhancing small business ecommerce operations. These updates include loyalty points, cart recovery, omnichannel selling, and digital downloads, desi...gned to streamline sales and reduce operational burdens. The platform's integration with Zoho Books ensures seamless accounting, while built-in SEO tools help businesses improve visibility without extra costs. These enhancements aim to provide enterprise-level capabilities to small businesses.
Zoho unveils AI-Powered next-gen scanning solution Zoho Scanner
Zoho has launched an advanced version of Zoho Scanner, an AI-powered application that enhances document management with features like automatic edge detection, image quality enhancement, and OCR with... multi-language support. It includes AI-based auto-tagging, translation in 22+ languages, and cross-platform sync, integrating with Zoho's ecosystem for a seamless user experience.
Qualified Unveils PiperX, the Worlds First AI SDR Superagent
Qualified has launched PiperX, an advanced AI SDR superagent designed to manage the entire marketing funnel autonomously. PiperX introduces multi-stage management, multi-agent infrastructure, and mul...ti-modal interactions, enabling real-time, personalized buyer engagement across channels. This innovation aims to enhance pipeline generation by replacing outdated marketing systems. PiperX will be available to Qualified customers in fall 2025.
Zoho Contracts Brings AI and CRM Integration to Simplify Small Business ...
Zoho Contracts has introduced AI and CRM integration to streamline contract management for small businesses. The platform now includes AI assistance using ChatGPT for contract insights and risk asses...sment, alongside deeper integration with Zoho CRM for seamless contract generation. These updates aim to reduce legal complexities and improve efficiency, offering features like pre-approved templates and multi-region support.
Strategic Partnerships and Integrations in Chatbot
Uniphore Solutions now available as Genesys Premium AppFoundry Application - illustrated Daily News
Uniphore and CSS Corp have formed a strategic partnership to enhance customer experiences by integrating Uniphore's conversational AI technology with CSS Corp's expertise in systems integration. This... collaboration aims to improve customer satisfaction by analyzing customer conversations and providing personalized experiences. The partnership is part of Uniphore's Unite partner program, which supports partners in leveraging Uniphore's technology.
TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...
TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, wh...ile TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.
Deloitte India and Zoho forge a strategic alliance to drive digital transformation
Deloitte India and Zoho have formed a strategic alliance to enhance digital transformation for mid-market and enterprise firms in India. This collaboration will leverage Zoho's cloud-based solutions ...and Deloitte's industry expertise to deliver tailored, high-impact solutions across sectors like healthcare, NBFCs, and eCommerce. The alliance aims to streamline operations, boost productivity, and drive growth through joint go-to-market strategies and industry-specific solutions.
SoundHound AI Integrates With OpenTable to Introduce In-Vehicle Reservations Using Voice AI - Yahoo Finance
SoundHound AI has partnered with OpenTable to introduce a voice-activated in-vehicle reservations system. This integration allows drivers to book restaurant reservations hands-free through their car'...s infotainment system, leveraging OpenTable's network of over 60,000 restaurants. The feature enhances SoundHound's in-car voice commerce capabilities and is set to be showcased at CES 2026.
MapmyIndia, Zoho Integrate Mapping Intelligence Into Zoho CRM - ciol.com
Zoho and MapmyIndia have integrated mapping intelligence into Zoho CRM. This collaboration enhances Zoho CRM's capabilities by incorporating advanced mapping features, allowing users to visualize and... analyze geographic data within the CRM platform.
MapmyIndia and Zoho integrate location intelligence tools into Zoho CRM
Zoho and MapmyIndia have integrated MapmyIndia's location-based tools into Zoho CRM. This collaboration allows Zoho CRM users to access features like Address Capture and Nearby Lead Finder within the... CRM, enhancing sales operations with location intelligence. The integration aims to support Indian businesses by combining business and spatial intelligence, and is now available to Zoho CRM users across India.
MapmyIndia announces partnership with Zoho CRM - Capital Market
MapmyIndia has partnered with Zoho CRM to enhance its customer relationship management capabilities. This collaboration aims to integrate MapmyIndia's mapping solutions with Zoho's CRM platform, offe...ring improved location-based services for businesses.
Mercedes - Benz India and Zoho launches SKYLine, bespoke and decentralized Dealer Management System, redefining customer experience by offering a state - of - art seamless and integrated customer journey
Mercedes-Benz India and Zoho have launched SKYLine, a bespoke Dealer Management System built on Zoho CRM, designed to enhance customer experience through a decentralized architecture. This system int...egrates real-time analytics, automation, and AI-driven insights, offering a seamless customer journey across Mercedes-Benz's dealership network in India. The collaboration highlights Zoho's technological prowess and commitment to innovative solutions.
Zoho Corporation to Leverage NVIDIA NeMo to Build LLMs
Zoho Corporation is leveraging NVIDIA's AI platform, including NeMo, to develop and deploy large language models (LLMs) for its SaaS applications. This collaboration aims to enhance AI capabilities f...or Zoho's 700,000+ customers, focusing on business-specific use cases and privacy compliance. Zoho's investment in NVIDIA's technology has resulted in significant improvements in throughput and latency.
Manychat Launches First-Ever Follow to DM Feature, Turning Every New Instagram ...
Manychat is rolling out Follow to DM, a Meta-approved automation that sends a direct message the instant someone follows your Instagram account. After a flood of demand from creators and businesses, ...Manychat introduced the feature to solve one of social media's biggest conversion black holes: the dead-end follow
Zoho and Axis Bank: Bringing connected banking to modern businesses
Zoho and Axis Bank have launched a connected banking solution, integrating Axis Bank accounts with Zoho Finance apps like Books, Inventory, Expense, and Payroll. This integration streamlines financia...l management by automating data flow, enabling direct vendor payments, simplifying reconciliation, and ensuring timely payroll processing. The service is initially available in Zoho Books, with plans to expand to other Zoho apps.
Tesseract & Hawkeye Music Publishing Team Up to Acquire Music Catalogs
Tesseract Music and Hawkeye Music Publishing have formed a strategic partnership to acquire and manage music-related intellectual property rights, focusing on artist and songwriter catalog acquisitio...ns. The partnership, operating under Tesseract Music, has secured $50 million in equity capital and is in talks with debt providers. The collaboration aims to enhance catalog value and royalty payouts, leveraging expertise in licensing and merchandising.
Acquire . bet and Trilogy Group form strategic partnership
Acquire.bet and Trilogy Group have formed a strategic partnership to enhance digital growth for tribal gaming enterprises. This collaboration combines Trilogy's expertise in tribal gaming with Acquir...e.bet's customer acquisition skills, offering tribes comprehensive digital support. The partnership aims to provide strategic guidance and execution across various media channels, ensuring tribes can effectively capitalize on digital opportunities.
Dell-Nvidia platform helps Zoho in 'accelerating' AI solutions delivery
Zoho is leveraging the Dell AI Factory with Nvidia to enhance its AI capabilities, focusing on multimodal LLMs and agentic AI tools. This collaboration ensures compliance with India's data sovereignt...y rules and provides Zoho with a secure, scalable AI infrastructure. The Dell AI Factory expedites the development and deployment of advanced AI models, supporting Zoho's proprietary solutions like the Zia large language model.
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca
Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, ena...bling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.
Cuuma and Giosg Collaborate to Enhance Customer Service Solutions
Giosg and Cuuma have partnered to integrate Giosg's AI-powered customer engagement technology with Cuuma's omnichannel service platform. This collaboration aims to enhance digital customer experience...s by providing intelligent, real-time interactions and seamless service across various industries. The partnership enables efficient customer service by combining technologies, as demonstrated in a project with Scandinavian Outdoor.
Plume integrates Octane to deliver AI-powered security for RWAfi builders
Plume has integrated Octane AI's security platform to enhance AI-driven security for real-world asset finance builders on its blockchain. This partnership leverages Octane AI's institutional-grade se...curity, already trusted by Circle, Avalanche, and Uniswap Foundation, to bolster protection for developers working within Plume's ecosystem.
Mergers, Acquisitions, and Business Moves in Chatbot
Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan
Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
Clari and Salesloft Complete Merger and Appoint Steve Cox as CEO to ...
Clari and Salesloft have merged to form a new entity focused on building a Predictive Revenue System. This merger aims to unify data and AI workflows to enhance revenue predictability. Steve Cox has ...been appointed CEO to lead this initiative, which includes doubling R&D investment to drive AI innovation. The merger promises comprehensive revenue orchestration and AI-driven growth for global customers.
Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 1...8% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.
SoundHound AI (SOUN): Evaluating Valuation Following Acquisition of ...
SoundHound AI plans to acquire Interactions Corporation, a move expected to expand its enterprise reach and enhance its position in AI platforms. This acquisition aligns with SoundHound's strategy to... cross-sell and up-sell, despite ongoing financial challenges. The company has shown strong revenue growth and formed significant partnerships in various sectors.
SoundHound AI Executes Expansion Playbook Again With Interactions Deal
SoundHound AI has agreed to acquire Interactions Corporation, an AI company specializing in customer service, for up to $85 million. This acquisition is part of SoundHound's expansion strategy, enhan...cing its AI capabilities and offering cross-sell opportunities with Interactions' global enterprise clients. The deal is expected to strengthen SoundHound's financial profile and support its goal of achieving profitability by late 2025.
SoundHound AI Acquires Interactions to Cement Its Lead in Agentic AI
SoundHound AI has acquired Interactions, a leader in AI-powered customer service solutions, to enhance its position in Agentic AI. This strategic acquisition will integrate Interactions' voice assist...ant technology with SoundHound's offerings, expanding its enterprise business and customer portfolio. The combined entity will hold 400 patents and is expected to improve operating profitability immediately.
Funding News and Financial Performance in Chatbot
Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance
Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.
LivePerson Inc (LPSN) Q3 2025 Earnings Call Highlights: Surpassing ...
LivePerson exceeded its Q3 2025 financial guidance, reporting $60.2 million in revenue and $4.8 million in adjusted EBITDA. The company launched Conversation Simulator, enhancing AI and human agent t...raining. LivePerson also strengthened its partnership with Google, joining Google Cloud Marketplace and launching Copilot Translate. Despite challenges in revenue retention and service declines, the company improved customer confidence through debt refinancing and cost restructuring.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
Business AI cloud operator Uniphore gets $260M from Nvidia, Snowflake, Databricks, AMD and others - SiliconANGLE
Uniphore Technologies Inc. secured $260 million in Series F funding from major tech companies like Nvidia, Snowflake, Databricks, and AMD, boosting its valuation to $2.5 billion. The investment suppo...rts Uniphore's Business AI Cloud platform, which enhances AI operations with enterprise-grade security and scalability. The funding will expand its platform capabilities and partner ecosystem, emphasizing its role in enterprise AI infrastructure.
Leadership and Executive Team Updates in Chatbot
Qlik appoints AWS Director to the board of their AI Council | TahawulTech.com
Qlik has appointed Mark Relph, a Director at Amazon Web Services, to its AI Council. The council provides guidance on deploying AI with governed and usable data. Relph's experience with cloud service...s and enterprise adoption will help Qlik focus on practical AI implementations. The AI Council aims to ensure AI solutions are scalable and trustworthy for customers.
Qlik welcomes Mark Relph of AWS to AI Council
Mark Relph from AWS joins Qlik's AI Council, bringing expertise in cloud services and enterprise adoption to guide Qlik's AI initiatives. The council focuses on practical AI deployment with data gove...rnance and accountability, enhancing Qlik's ability to deliver actionable insights.
Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire
Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
Tripp Lane Joins LivePerson Board of Directors - Morningstar
Nathan "Tripp" Lane has been appointed to the LivePerson Board of Directors. Lane brings extensive experience in guiding technology companies on strategy and operational effectiveness. His appointmen...t aims to enhance shareholder value and support LivePerson's strategic goals.
Awards, Recognitions, and Industry Achievements in Chatbot
Cognigy Achieves AWS Conversational AI Competency Distinction
Cognigy has achieved the AWS Conversational AI Competency distinction, recognizing its expertise in developing high-quality chatbot, virtual assistant, and IVR solutions. This designation highlights ...Cognigy's proficiency in deploying effective Conversational AI solutions on AWS, enhancing customer experiences and operational efficiency. The achievement underscores Cognigy's role as a leader in the Conversational AI space, providing scalable and multilingual AI solutions for global enterprises.
Qlik Named a Customers Choice in the 2025 Gartner Peer Insights Voice of the Customer for Analytics and Business Intelligence Platforms - Yahoo Finance
Qlik has been recognized as a Customers' Choice in the 2025 Gartner Peer Insights Voice of the Customer for Analytics and Business Intelligence Platforms. This accolade highlights Qlik's strong perfo...rmance and customer satisfaction in the analytics and business intelligence sector.
Qlik Named a Leader for the 10th Time in 2025 Gartner(R) Magic Quadrant(TM) for Data Integration Tools
Qlik has been recognized as a Leader for the tenth time in the 2025 Gartner Magic Quadrant for Data Integration Tools. This accolade highlights Qlik's commitment to providing a robust, open data inte...gration platform that supports modern architectures like open lakehouse and AI-ready data products. The Qlik Talend Cloud is central to their offering, enabling real-time data movement, transformation, and governance across diverse cloud environments.
Qlik Lands Leader Ranking as Demand Surges for Real-Time, AI-Ready Data Pipelines
Qlik has been recognized as a leader in the field of real-time, AI-ready data pipelines, reflecting growing demand for its solutions in data integration and analytics.
Qlik Named a Leader in the IDC MarketScape: Worldwide Data Integration Software Platforms
Qlik has been recognized as a leader in the IDC MarketScape for Worldwide Data Integration Software Platforms, highlighting its strong position in the data integration market.
Qlik Named a Leader in the IDC MarketScape: Worldwide Data Integration Software Platforms - Business Wire
Qlik has been recognized as a Leader in the IDC MarketScape for Worldwide Data Integration Software Platforms. This acknowledgment highlights Qlik's strong position and capabilities in data integrati...on, data quality, and analytics solutions.
Four years strong: Zoho Assist wins Customers Choice 2025 in the Remote Desktop Category
Zoho Assist has been awarded the Customers Choice 2025 in the Remote Desktop category on Gartner Peer Insights for the fourth consecutive year. This recognition is based on user feedback from IT prof...essionals and customer support teams. Zoho Assist is praised for its simplicity, security, and scalability, with recent enhancements including automation and advanced auditing features to support hybrid work environments.
Qlik Named a Leader in IDC MarketScape 2025 for Business Intelligence and Analytics
Qlik, a global leader in data integration, analytics, and AI, has been named a Leader in the IDC MarketScape: Worldwide Business Intelligence and Analytics Platforms 2025 Vendor Assessment (doc #US52...034725, July 2025). Qliks analytics capabilities enable decision velocity through Qlik Cloud Analytics and Qlik Sense, which help users explore data, ask questions in natural language, and generate GenAI-powered explanations and actions within their workflows.
Qlik named an IDC MarketScape leader
Qlik has been recognized as a Leader in the IDC MarketScape: Worldwide Business Intelligence and Analytics Platforms 2025 Vendor Assessment. This accolade highlights Qlik's capabilities in providing ...data-driven insights through its Qlik Cloud Analytics and Qlik Sense platforms. These tools enable organizations to explore data, ask questions in natural language, and integrate analytics into various applications, enhancing decision-making and workflow automation.
SoundHound AI (SOUN) Is Up 9.1% After IDC Names Amelia 7 a Conversational AI Leader What's Changed
SoundHound AI's Amelia 7 platform was recognized as a leader in IDC MarketScapes 2025 assessment for conversational AI platforms. This acknowledgment highlights SoundHound's advanced conversational c...apabilities and strengthens its market presence. The recognition is expected to support SoundHound's competitive outlook, although the company continues to face challenges with profitability and net losses.
Zoom recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service for sixth consecutive year
Zoom recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service for sixth consecutive year
LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance
LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance
Genesys Named a "Best-Led Company" by Glassdoor
Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This ...accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.
Genesys Named a Leader in the 2025 Gartner - Business Wire
Genesys has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the 11th consecutive year. This accolade highlights the strength of the Genesys Cloud pl...atform in delivering AI-powered customer and employee experiences. The recognition underscores Genesys' innovation and its role as a trusted partner for enterprises.
Genesys Named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for 11th Consecutive Year
Genesys Named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for 11th Consecutive Year
Corporate News and Organizational Updates in Chatbot
Zoho opens its first UAE datacentres to boost cloud adoption
Zoho has launched its first datacentres in the UAE, located in Dubai and Abu Dhabi, to enhance cloud adoption and support data sovereignty. These facilities will host over 100 cloud-based solutions, ...including Zoho's business applications and ManageEngine's IT management tools. This move aligns with the UAE's digital strategy and aims to facilitate cloud migration in regulated sectors by offering local data storage and processing.