Latest News & Updates on Emplifi Inc.

Emplifi's new benchmark report reveals that AI now resolves up to 31% of Facebook direct-message conversations for airlines, significantly enhancing social customer care. The study highlights that ai...rlines using AI respond up to 21 times faster than average brands, emphasizing the importance of AI in scaling customer support and meeting growing consumer expectations for fast, personalized service.
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Emplifi released its 2026 Social Media Benchmark Report, highlighting TikTok's dominance in brand follower growth and engagement, with a 200% increase in median follower counts. The report also detai...ls engagement trends, content performance, and ad spend across platforms like Instagram and Facebook. Emplifi emphasizes the need for brands to adapt strategies to platform-specific trends for optimal social media performance.
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Emplifi released its 2026 Social Media Benchmark Report, highlighting significant growth in brand follower counts and engagement on TikTok, which saw a 200% increase in median follower counts in 2025.... The report details platform-specific performance trends, with TikTok leading in engagement and ad spend, while Instagram and Facebook maintain steady reach. The data underscores the importance of tailored social media strategies for brands.
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Emplifi and Reddit have formed a partnership to enhance industry intelligence and strategic execution. This collaboration aims to leverage Reddit's vast data and Emplifi's AI-powered social media man...agement platform to provide actionable insights for businesses.
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Emplifi appointed Jim Koepke as Chief Revenue Officer. Koepke, previously SVP of Global Sales, will lead Emplifi's global revenue strategy, focusing on expanding the adoption of Emplifi Fuel AI acros...s marketing, commerce, and customer care. His role aims to enhance Emplifi's commercial execution and customer relationships, driving growth and operational excellence.
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Emplifi has appointed Omer Sharon as Chief Product & Technology Officer. Sharon will lead the global Product and Technology organization, focusing on advancing AI across Emplifi's Autonomous CX platf...orm. His role aims to enhance personalized customer experiences and operational efficiency, driving innovation in marketing, commerce, and customer care.
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Emplifi has been recognized as a Leader in Info-Tech Research Group's 2026 Social Media Management Data Quadrant, earning 22 Top Rated Feature and Capability awards. This recognition highlights Empli...fi's strong customer satisfaction and its evolution towards Autonomous CX, integrating AI-powered social media management, commerce, and customer care.
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Emplifi has been awarded the "Social Media Monitoring Software of the Year" by MarTech Breakthrough. This recognition highlights Emplifi's advancements in AI-powered social media monitoring, enabling... brands to transform customer conversations into actionable insights. The award underscores Emplifi's role in evolving social media monitoring from a reporting function to a real-time operational capability.
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Emplifi has been recognized as the "Social Media Monitoring Software of the Year" in the 2026 MarTech Breakthrough Awards. This award highlights Emplifi's AI-driven platform, which enhances enterpris...e customer intelligence and engagement by transforming social media conversations into actionable insights. The platform integrates AI-powered analytics, workflow automation, and real-time alerts to support marketing and customer service teams.
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Emplifi won the "Social Media Monitoring Software of the Year" award at the MarTech Breakthrough Awards, highlighting its AI-powered platform's ability to transform social media monitoring into actio...nable insights. This recognition emphasizes Emplifi's role in enabling brands to respond swiftly to customer interactions and enhance brand reputation.
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Emplifi has been recognized as a Leader in Gartner's 2026 Magic Quadrant for Social Media Management and Listening. The company's platform, featuring the AI-powered Emplifi Fuel, automates workflows ...and integrates marketing, commerce, and service functions. This recognition highlights Emplifi's ability to scale and deliver ROI for enterprise brands, positioning it as a key player in the AI-enhanced CX platform market.
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Emplifi has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening. This accolade highlights Emplifi's commitment to unifying social marketing, ...commerce, and customer care through its Autonomous CX platform, powered by Fuel AI. The platform aims to streamline operations and enhance customer experiences by integrating marketing, service, and commerce functions.
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Emplifi won the Bronze Stevie® Award in the Achievement in Product Innovation category at the 24th Annual American Business Awards®. This award recognizes Emplifi's advancements in AI-powered custo...mer experience, social media marketing, and commerce, highlighting its leadership in delivering innovative, data-driven solutions.
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Emplifi won the Bronze Stevie Award for Achievement in Product Innovation at the 24th Annual American Business Awards. This accolade recognizes Emplifi's advancements in AI-powered customer experienc...e and social media marketing, emphasizing its Autonomous CX platform and Emplifi Fuel intelligence engine. These innovations enable brands to deliver personalized interactions and achieve scalable customer experiences.
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Emplifi won a Bronze Stevie Award for AI-powered customer experience innovation at the 2026 American Business Awards. Their platform integrates social media marketing, commerce, and care, powered by ...Emplifi Fuel's AI-driven workflows and real-time sentiment analysis. The award highlights the platform's role in advancing autonomous customer experience management.
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Emplifi has been recognized as a Trusted Seller by TrustRadius, highlighting its commitment to transparency and customer trust. This designation, in the Social Media Management category, signifies th...at Emplifi maintains up-to-date product information and engages actively with customer feedback. The recognition underscores Emplifi's dedication to ethical review practices and its AI-powered social media marketing platform's ability to enhance customer engagement.
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Emplifi received the 2026 TrustRadius Buyer's Choice Award, reflecting strong customer satisfaction based on unbiased feedback. This award highlights the effectiveness of Emplifi's unified social med...ia platform in streamlining workflows for agencies and brands. Additionally, Emplifi earned a Trusted Seller certification, emphasizing its transparency and ethical engagement. These recognitions underscore Emplifi's commitment to product quality and customer relationships.
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Emplifi has been designated as a Trusted Seller by TrustRadius, recognizing its commitment to transparency and ethical review practices in the Social Media Management category. This status highlights... Emplifi's dedication to maintaining accurate product information and engaging with customer feedback, reinforcing its leadership in AI-powered social media marketing.
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Emplifi received the 2026 Buyers Choice Award from TrustRadius, recognizing its excellence in social media management and marketing solutions.

Emplifi's AI-Powered Listening & Unified Analytics Solution received recognition from the SmartBrief Innovation Awards in AI, highlighting its innovative capabilities in social media management and m...arketing analytics.
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