Zeffi Overview

ZEF offers a leading survey tool in Finland, designed for comprehensive customer and personnel research. This platform provides insights into what clients and employees genuinely think, uncovering the root causes behind NPS scores. Its standout feature is the ability to deliver rapid results, facilitating informed decision-making. With unlimited users and pre-built surveys, ZEF supports multiple languages, broadening its accessibility and utility. The tool is particularly suited for organizations aiming to gain deep understanding and actionable insights from their surveys. ZEF's emphasis on user experience and detailed analytics sets it apart in the survey industry.

Use Cases

Customers recommend Customer Feedback Management, Engaging And Following Up, Viral Marketing, as the business use cases that they have been most satisfied with while using Zeffi.

Other use cases:

  • Scheduling Post To Social Media
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Zeffi.

Other priorities:

See all business priorities See less business priorities

Zeffi Use-Cases and Business Priorities: Customer Satisfaction Data

Zeffi works with different mediums / channels such as Social Media.

Zeffi's features include Feedback Surveys. and Zeffi support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Zeffi analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...96.5% of our users recommend Zeffi Customer satisfaction survey, fall 202. ..." The smartest and easiest survey tool
"...Zeffi's innovative approach to survey taking has been the key to keeping my audience engaged and entertained...." The smartest and easiest survey tool
"...Gain trust with "Anonymity Certified" Social Sharing for virality. ..." Features

Zeffi, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zeffi is the smartest and easiest survey tool for building delightful surveys, sharing them instantly, and analyzing with patented AI methods. Surveys are effortlessly created and analyzed.

Zeffi Customer wins, Customer success stories, Case studies

How does Zeffi facilitate Customer Feedback Management?

What benefits does Zeffi offer for Engaging And Following Up?

ATA Gears - Manufacturing - Small

Tampere, Finland

ATA Gears used ZEF to collect and analyze customer and employee feedback. They increased employee survey responses by 39%. Their NPS grew from 57 to 65 over three years. ZEF made it easy to build sur...veys and compare results across teams and markets. ATA Gears now uses feedback data to guide decisions and improve both customer and employee experience.

Read more →

JR-Tools - Manufacturing - Small

Finland

JR-Tools used ZEF to improve its survey process. Manual work dropped by one day per survey. Data quality improved, and management got clear NPS and eNPS metrics. The first survey generated sales lead...s and paid for the tool. ZEF helped JR-Tools respond quickly to feedback and support ISO 9001 certification. The platform made reporting and decision-making easier for the team.

Read more →

Anfra - Construction - Medium

Finland

ZEF helped Anfra, a Finnish infrastructure and industrial construction company, improve employee experience and management. Anfra used ZEF to run targeted employee surveys and analyze silent signals.... Survey response rates reached 80–98%. Manager NPS for site workers rose from -2 to +37 in 18 months after management training. Early detection of job misalignment prevented turnover in one department. Employee data now guides leadership and supports Anfra's growth.

Read more →

Zeffi Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (4)
Analytics

3.71/5 ★

Read Reviews (5)
Custom Reports

3.68/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (4)
Analytics

3.71/5 ★

Read Reviews (5)
Custom Reports

3.68/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for Zeffi

Top Failure Risks for Zeffi

ZEF Scientific Finland Oy Profile

Company Name

ZEF Scientific Finland Oy

Company Website

https://www.zef.fi/

HQ Location

Elektroniikkatie 6, Oulu, 90590, FI

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE