ZaZaChat Overview
This is a summary of the comprehensive capabilities and benefits of ZaZaChat based on over 403 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ZaZaChat, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ZaZaChat is right for your needs? Our Cuspera AI engine can evaluate how ZaZaChat fits your specific business needs, industry, and context. Get your personalized assessment report today.
ZaZaChat supports business activities such as:
- Helpdesk Management
- Measuring Customer Satisfaction
- Knowledge Management
- Competitive Intelligence
- Engagement Management
ZaZaChat can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Improve Digital And Social Presence, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use Website Chat and Mobile for these needs. As a solution, ZaZaChat's capabilities include Ticketing, and Personalization.
ZaZaChat Computer & Network Security Vertical is its biggest customer base.
Reviews
"...Help Desk for website...." Live Help, Live Chat Software for Car/Auto Dealership
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ZaZaChat solved their Live Chat needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using ZaZaChat.
Use Cases
Peers recommend Helpdesk Management , Measuring Customer Satisfaction , Knowledge Management , as the business use cases that they have been most satisfied while using ZaZaChat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Website and Chat |
4.90/5 ★ |
"...Help Desk for website...." Live Help, Live Chat Software for Car/Auto Dealership |
| Measuring Customer Satisfaction with Chat, Website and Mobile |
4.83/5 ★ |
"...It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes...." Peer review by Tina C, Implementation Consultant |
| Knowledge Management with Chat |
4.52/5 ★ |
"...Knowledge base and trouble tickets management system...." Live Help, Live Chat Software for Banking Financial Industry |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Website and Chat |
4.90/5 ★ |
"...Help Desk for website...." Live Help, Live Chat Software for Car/Auto Dealership |
|
| Measuring Customer Satisfaction with Chat, Website and Mobile |
4.83/5 ★ |
"...It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes...." Peer review by Tina C, Implementation Consultant |
|
| Knowledge Management with Chat |
4.52/5 ★ |
"...Knowledge base and trouble tickets management system...." Live Help, Live Chat Software for Banking Financial Industry |
|
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 403 insights from peers and experts to help you assess how these ZaZaChat use cases fit your Live Chat needs.
Popular Business Setting
for ZaZaChat
Top Industries
- Computer & Network Security
- Accounting
Popular in
- Small Business
Peers used ZaZaChat to Acquire customers and Increase sales & revenue
Peer and Expert Opinion on Features
for ZaZaChat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (10) |
IT and Other Capabilities
for ZaZaChat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (104) |
| Chat Support | Read Reviews (160) |
| Phone Support | Read Reviews (10) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (104) |
| Chat Support | Read Reviews (160) |
| Phone Support | Read Reviews (10) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for ZaZaChat
Overall Risk Meter
Top Failure Risks for ZaZaChat
Vendor Profile Details
Company Name
ZaZaChat
Company Website
http://www.zazachat.com/HQ Location
Dubai Marina, 27th Floor, Dubai, UAE NA, AE
Employees
NA
Financials
PRIVATE
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