Retail Case Studies and Success Stories with Webio
CASE STUDY Leading UK integrated digital retailer and financial services provider
Webio's conversational messaging platform helped a leading UK digital retailer and financial services provider improve customer engagement. The collections team faced challenges reaching customers an...d securing payments using traditional channels. By deploying AI-powered SMS conversations, 40% of customer conversations were completed by automated agents within three months. The company saw a 52% uplift in payment arrangements and a 34% increase in promises-to-pay. Webio's AI guidance also helped identify vulnerable customers and improved overall engagement.
Utilities Case Studies and Success Stories with Webio
CASE STUDY Affinity Water
Webio's conversational AI platform helped Affinity Water improve customer engagement. The company faced low engagement rates and needed better ways to communicate with customers about water services.... Webio's solution increased response rates from less than 2% to over 20%. Overall engagement doubled, and 40% of customer conversations are now handled by Webio bots. Teams use digital messaging for incident alerts, debt management, and proactive updates, leading to faster communication and higher customer satisfaction.
Financial Services Case Studies and Success Stories with Webio
CASE STUDY Oplo
Webio helped Oplo transform customer engagement using conversational SMS and AI agents. Oplo faced high call volumes and needed a fast, digital way to handle thousands of customer queries during the ...pandemic. Webio deployed conversational SMS bots to automate payment arrangements and reduce agent workload. Oplo achieved a 70% response rate on outreach, 70% customer engagement via AI agents, and a 90% reduction in agent handling times. The solution was deployed in days and allowed non-technical staff to build conversation flows easily.
Webio enabled Hoist Finance to use WhatsApp for Business to talk with customers. Hoist Finance wanted better ways to reach and engage people. Webio set up automated AI agents for messaging and forms.... Agents only called customers when needed, saving time and money. During the pandemic, Hoist Finance quickly moved agents to remote work with WhatsApp. Customer engagement and agent productivity went up. Operational costs went down. Payment arrangements increased by 52%. Agent productivity rose by 42%. Operational costs dropped by 57%. Customer engagement improved by 48%.
Webio helped Snap Finance improve customer collections with conversational messaging. Snap Finance faced high contact costs and agent workload due to reliance on phone calls. Webio's AI-powered conve...rsational messaging let customers engage without phone calls, reducing pressure and improving response quality. Messaging outperformed the dialler by 3X, agent visits dropped by 30%, and response rates for income and expenditure reached 60%. During Covid-19, Webio enabled remote agent work and managed thousands of payment requests efficiently.
