Waitwhile Waitlist - Contact Center Software: Use Cases, Capabilities & Competitors

Waitwhile helped Oklahoma State University- Oklahoma City cut no-shows by 50% and boost student satisfaction to 99.9%. The university used Waitwhile for appointment scheduling and queue management in... its Disability Services and Academic Advisement offices. Students now book appointments online and check in from any device. Staff workloads dropped as manual booking tasks disappeared. Waitwhile also gave the university new data insights to improve services.
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Waitwhile helped Penn Engineering Online manage TA support for up to 22 courses each semester. Students gained 100% visibility into TA queues and could join waitlists or book appointments easily. The... platform improved communication, reduced wait times, and increased student satisfaction. Staff used analytics to track engagement and optimize TA staffing. TAs found the system easy to use and helpful for managing sessions.
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Waitwhile helped SUMMIT One Vanderbilt manage guest flow for its immersive art experience in New York. The team needed a virtual queue system to avoid long wait times and low satisfaction. Waitwhile ...replaced a costly, complex system with an easy-to-use, affordable solution. Staff and guests found the platform simple and intuitive. Since launch, Waitwhile enabled seamless operations and supported nearly 500,000 guests. The virtual queue lets visitors enjoy the experience without standing in line.
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Waitwhile helps Hartford HealthCare send real-time updates to patients' families during surgery. The Connecticut Orthopaedic Institute uses automated text messages to keep loved ones informed from in...take to recovery. This reduces stress and anxiety for both families and patients. Staff benefit from more efficient communication. Hartford HealthCare reports 99% customer satisfaction and positive feedback from families.
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Waitwhile helped SKAPS Industries digitize shipment and delivery coordination across 14 manufacturing facilities. Before Waitwhile, SKAPS used paper forms for truck driver check-ins, causing delays. ...With Waitwhile’s virtual waitlist and 2-way SMS, drivers now check in via kiosk or QR code, and staff communicate instantly. SKAPS processes over 500 deliveries per location monthly. Analytics dashboards let SKAPS track delivery trends and improve efficiency. SKAPS expanded Waitwhile to visitor management and plans to use its booking system for appointments.
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Waitwhile helped Best Buy Canada manage queues and curbside pickup at over 160 stores. During the pandemic, Best Buy used Waitwhile for virtual waitlists and notifications, making shopping safer and ...easier. Over 17 million customers were served, saving more than 440,000 days of waiting. Customer and staff feedback was very positive, and government bylaw officers praised the system. Waitwhile became key to Best Buy's customer service strategy.
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