Latest News & Updates on Vonage Conversational Commerce

Vonage has launched the Vonage Protection Suite for Okta, a self-service connector for advanced multi-factor authentication (MFA). This solution integrates Vonage's intelligent delivery and fraud pro...tection capabilities with Okta's platform, enabling enterprises to deploy secure, production-ready MFA without custom development. The suite offers features like SMS-to-Voice fallback and intelligent routing to enhance authentication success rates and protect against fraud.
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Vonage has launched the Vonage API Power for Kiro, integrating its Communications and Network APIs into the AWS Kiro IDE. This integration allows developers to leverage Vonage's APIs directly within ...their development environment, enhancing developer velocity and simplifying the embedding of advanced communications capabilities.
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Vonage has integrated its Premier for ServiceNow Voice solution directly into ServiceNow, eliminating the need for agents to switch between multiple systems. This integration enhances data quality an...d streamlines workflows by allowing agents to manage interactions entirely within ServiceNow's interface, improving efficiency and reducing errors in customer service operations.
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Vonage launched the Protection Suite for Okta, enhancing multi-factor authentication with advanced fraud protection. The suite integrates Vonage Verify Network API to provide one-time passwords and f...raud detection. Available via the Vonage Cloud Runtime Marketplace, it offers features like SMS-to-Voice fallback and intelligent carrier routing, improving authentication success and security for Okta's enterprise customers.
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Vonage launched the Vonage Protection Suite for Okta, a pre-built connector offering one-time passwords with integrated fraud protection for Okta's identity platform. It supports SMS and voice authen...tication, meets BYOT requirements, and includes fraud prevention tools like Identity Insights and Fraud Defender. Available via the Vonage Cloud Runtime Marketplace, it enhances security for enterprises using Okta.
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Vonage, part of Ericsson, launched the Vonage Protection Suite for Okta, enhancing secure multi-factor authentication (MFA) delivery. This pre-built connector allows Okta’s enterprise customers to se...nd one-time passwords with advanced fraud protection using the Vonage Verify Network API. It supports SMS and Voice authentication, meeting Bring Your Own Telephony needs without custom infrastructure.
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Vonage, a subsidiary of Ericsson, launched the Vonage Protection Suite for Okta, a pre-built connector for multi-factor authentication with integrated fraud protection. The solution, available throug...h the Vonage Cloud Runtime Marketplace, allows Okta enterprise customers to send one-time passwords via SMS and voice with enhanced fraud protection using mobile network technology.
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Vonage has launched network-powered solutions for fraud prevention in Canada, leveraging real-time mobile network data through its APIs in collaboration with Aduna and EnStream. This integration allo...ws enterprises and developers to access advanced fraud prevention capabilities across major Canadian carrier networks, enhancing security and user experience.
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Vonage has launched its fraud prevention solutions in Canada, leveraging network APIs in partnership with Aduna and EnStream. These solutions include SIM Swap Detection and Silent Authentication, uti...lizing real-time mobile network data to enhance security and streamline user experiences. The launch marks a significant expansion of Vonage's network-powered offerings across North America.
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Vonage has launched network-powered solutions for fraud prevention in Canada, utilizing real-time mobile network data and APIs. These solutions, including SIM Swap Detection and Silent Authentication..., enhance security by leveraging partnerships with Aduna and EnStream. The launch expands Vonage's coverage across North America, providing enterprises with advanced tools to combat fraud and improve customer experience.
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Vonage has integrated its Communications and Network APIs into AWS Kiro, a development environment, enabling developers to access these APIs directly. This integration aims to accelerate developer on...boarding and streamline the creation of communication-enabled applications, enhancing capabilities like silent authentication and SIM swap detection.
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Vonage has launched the Vonage API Power for Kiro, integrating its Communications and Network APIs into the AWS Kiro agentic IDE. This integration allows developers to quickly build applications with... advanced features like Silent Authentication and Identity Insights, enhancing developer velocity and reducing onboarding friction.
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Vonage has launched industry-specific AI agents tailored for the healthcare sector. These AI solutions aim to enhance patient interactions and streamline healthcare operations by leveraging advanced ...artificial intelligence capabilities.
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Vonage has launched industry-specific AI agents for healthcare, financial services, and retail contact centers through strategic partnerships with Avaamo and Syndeo. These integrations enhance Vonage... Contact Center by embedding vertical-trained AI agents, improving customer engagement and operational efficiency. The AI agents automate routine tasks, ensuring compliance and reducing costs, while live agents handle complex interactions.
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Vonage introduced LanguageLine Solutions, enhancing its communication services with multilingual support.

Vonage has launched a native integration with ServiceNow Voice, enhancing its Contact Centre capabilities. This integration embeds voice and real-time AI into ServiceNow's Customer and IT Service Man...agement workflows, improving agent productivity and customer experience. Key features include unified agent experience, AI-driven productivity, seamless workflow automation, and enhanced AI context.
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Vonage has introduced a new integration with ServiceNow, enhancing voice capabilities within the platform. This integration aims to streamline communication processes for businesses using ServiceNow,... offering improved efficiency and user experience.
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Vonage is leveraging mobile networks to combat a $10.5 trillion cybercrime threat, indicating its strategic focus on enhancing cybersecurity measures through mobile technology.

Vonage is showcasing its latest network innovations at Mobile World Congress 2026 in Barcelona. The company will present product demos and lead thought leadership sessions, highlighting the transform...ation of mobile networks into enterprise platforms. Key demonstrations include the integration of Vonage's Network APIs with AI solutions, enhancing connectivity and performance for enterprises.
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Vonage has launched two fraud prevention network APIs, Silent Authentication and SIM Swap, aimed at enhancing security for enterprises. These APIs use carrier-verified trust signals for fraud detecti...on and identity verification, providing seamless user experiences. The APIs are available in several countries, including the US and UK, and have shown significant improvements in authentication speed and fraud detection.
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Vonage has launched the AI-powered Agentforce Identity Insights and Fraud Detection tool for Salesforce contact centers. This solution integrates real-time verification and fraud detection within Sal...esforce workflows, leveraging Vonage's Network APIs. It aims to enhance fraud prevention without compromising customer experience by automating verification processes, detecting SIM swaps, and ensuring number validity. The tool is designed to improve agent efficiency and customer interactions by reducing manual checks and prioritizing legitimate leads.
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Vonage has launched the AI-powered Agentforce Identity Insights and Fraud Detection tool for contact centers, integrating with Salesforce to enhance fraud detection and customer verification. This so...lution addresses rising SIM swap fraud and security threats, utilizing Vonage's APIs for real-time alerts and automated processes. It aims to improve security for Salesforce Service Cloud users, aligning with industry trends in fraud prevention.
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Vonage has partnered with LanguageLine Solutions to enhance on-demand video interpretation services using Vonage Video APIs. This collaboration allows LanguageLine to offer real-time, interactive vid...eo interpretation in nearly 50 languages, improving communication in sectors like healthcare and legal. The integration of video capabilities enhances user satisfaction and enables seamless telemedicine application integration.
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LanguageLine Solutions has partnered with Vonage to enhance video interpretation services using the Vonage Video API. This collaboration enables LanguageLine to offer face-to-face video interpretatio...n in nearly 50 languages, including ASL and BSL, improving communication in healthcare, legal, and customer support sectors. The integration of Vonage's technology allows for faster connection times and higher user satisfaction, replacing traditional voice-only solutions.
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Vonage has renewed its partnership with Girls Who Code to deliver the summer Pathways Program. This initiative offers high school students hands-on experience in network APIs and other tech skills, a...iming to close the gender gap in tech. Vonage provides mentorship and expertise, enhancing students' exposure to real-world tech careers.
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Vonage and Girls Who Code have formed a partnership to support the development of future software developers. This collaboration aims to provide resources and opportunities for young women in technol...ogy, fostering skills and career growth in the tech industry.
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Vonage has renewed its partnership with Girls Who Code to empower high school students through the Summer Pathways Program. This initiative focuses on network and communications APIs, offering mentor...ship and training in AI, data science, cybersecurity, and more. The collaboration aims to bridge the gap between classroom learning and tech careers, aligning with Vonage's mission to drive digital transformation.
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Vonage and Girls Who Code have renewed their partnership to deliver the summer Pathways Program, providing high school students with hands-on experience in network APIs and other tech skills. Vonage ...will offer mentorship and expertise, aiming to equip students with critical computer science skills and exposure to tech careers.
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Girls Who Code partners with Vonage to provide AI and cybersecurity training to students, enhancing their skills in these critical technology areas.

Vonage has partnered with Broot.ai to integrate real-time voice capabilities into Broot.ai's CRM platform using Vonage's Voice API. This integration allows sales and marketing teams to make calls dir...ectly within the CRM, enhancing engagement speed and efficiency. The partnership highlights the trend of embedding communication tools into enterprise software, enabling immediate customer interaction and improving conversion rates.
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Broot.ai has integrated Vonage's voice and phone number APIs into its CRM, enabling sales teams to make in-app calls directly from the platform. This integration allows for one-click calling, local n...umber provisioning, and centralized call data, enhancing sales engagement speed and efficiency. Vonage's APIs facilitate seamless embedding of calling features into CRM tools, reducing technical barriers for sales teams.
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Vonage's integration with Broot.ai enhances CRM capabilities by embedding Vonage's programmable APIs for real-time, in-app voice calling and local phone number provisioning. This upgrade enables Broo...t.ai to offer instant communication and local presence, boosting customer engagement and response rates in global markets. The partnership empowers enterprises with data-driven insights for improved sales and marketing strategies.
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Vonage, an Ericsson unit, has partnered with Broot.ai to integrate its Voice API into the Broot.ai CRM platform, enabling in-app calling for sales and marketing. The deal includes local business-numb...er provisioning across the U.S., Europe, and Asia-Pacific for localized outreach.
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Vonage and ServiceNow have expanded their partnership by launching a native integration of Vonage Contact Center with ServiceNow Voice. This integration embeds enterprise-grade voice and real-time AI... capabilities into ServiceNow's Customer Service Management and IT Service Management workflows. It aims to enhance agent productivity, streamline workflows, and improve customer experiences by leveraging AI-driven automation and seamless voice data integration.
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Vonage and ServiceNow have partnered to enhance customer experience and IT service management by integrating real-time voice and AI capabilities into service workflows. This collaboration automates c...omplex workflows, reduces manual data entry, and improves productivity. The integration structures voice data in real-time, enhancing AI tools like ServiceNows Now Assist, and allows agents to focus on problem-solving instead of administrative tasks.
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Vonage has enhanced its collaboration with ServiceNow by integrating Vonage Contact Center with ServiceNow Voice, leveraging AI to streamline customer service workflows and improve engagement.

Vonage and ServiceNow have launched a native integration to enhance customer service management by embedding Vonage Contact Center's voice capabilities into ServiceNow's systems. This partnership aim...s to improve agent productivity and customer engagement through real-time voice and AI-driven workflow automation. The integration will be showcased at upcoming industry events.
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Vonage and ServiceNow have expanded their partnership by launching a native integration that embeds Vonage's voice and AI capabilities into ServiceNow's Customer Service Management and IT Service Man...agement workflows. This integration aims to enhance customer service by automating workflows, reducing manual effort, and providing a unified service environment for enterprise teams.
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Vonage and C3 AI have partnered to launch the C3 AI Field Services module, integrating Vonage's communication APIs. This collaboration aims to enhance mobile enterprise field operations by providing ...AI-driven insights and guidance, improving first-time fix rates and safety compliance. The module will be showcased at the 2026 Mobile World Congress in Barcelona, highlighting the innovative partnership in enterprise solutions.
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Vonage and C3 AI have formed a strategic partnership to develop a network-enabled, agentic AI solution for mobile field service workforces. This collaboration leverages Vonage's Network APIs and C3 A...I's enterprise AI platform to enhance dispatching, scheduling, and service delivery. The solution aims to optimize field service operations by integrating real-time network data with AI-driven decision-making, promising significant efficiency gains.
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Orum has integrated Vonage's APIs to enhance its AI Conversation Engine, enabling global expansion and improved customer experiences. This partnership leverages Vonage's Voice and Video APIs for seam...less communication and real-time coaching, supporting Orum's rapid scaling and operational efficiency.
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Vonage, in collaboration with Aduna, Deutsche Telekom, and mBank, is participating in the World Banking Forum to explore the role of 5G, Network APIs, and AI in enhancing banking security. This partn...ership aims to leverage network capabilities to improve fraud prevention and customer experience in the financial services sector.
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Collette Health has integrated Vonage's Video API into its virtual care platform to enhance patient outcomes and address healthcare challenges. This partnership leverages Vonage's technology to impro...ve patient safety and optimize clinical workflows, enabling over 24 million participant minutes of virtual care. The collaboration supports proactive healthcare interventions and streamlines operations with AI-powered capabilities.
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Vonage deepens its partnership with Salesforce to deploy Data Cloud and Agentforce, enhancing AI-driven customer experiences and operational efficiency. This collaboration aims to unify enterprise da...ta, automate tasks, and provide personalized insights, reinforcing Vonage's position as a leader in AI, cloud, and 5G-powered solutions.
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Salesforce announced collaborations with Vonage and Haleon to enhance AI, cloud, and 5G innovations. The partnership with Vonage focuses on leveraging AI and cloud solutions to drive enterprise softw...are advancements.
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ComDesign has integrated Vonage's Communications APIs into its cloud-based CTI solution, CT-e1/SaaS, enhancing SIP Trunking capabilities for contact centers. This integration allows access to local p...hone numbers in over 65 countries, supporting global operations without physical infrastructure. The collaboration aligns with Japan's digital transformation efforts and aims to streamline global customer support.
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Christophe Van de Weyer will become the CEO of Vonage on August 15, following a period of underperformance acknowledged by Ericsson's outgoing CEO Börje Ekholm. Van de Weyer, previously Vonage's Hea...d of Business Unit API, steps up amid efforts to improve Vonage's contribution to Ericsson, which acquired Vonage for $6.2 billion in 2022.
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Christophe Van de Weyer has been appointed as the new CEO of Vonage, replacing Niklas Heuveldop. Heuveldop will step down on August 15, 2026, and continue in an advisory role until the end of the yea...r. Van de Weyer, who joined Vonage in 2025, previously led the business unit for APIs and will now join Ericsson's executive team.
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Christophe Van de Weyer has been appointed as the new CEO of Vonage, replacing Niklas Heuveldop. This leadership change comes as part of Ericsson's efforts to revitalize its Global Communications Pla...tform division, which includes Vonage. Van de Weyer is tasked with driving growth in CPaaS and network APIs, following a period of restructuring and financial challenges.
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Ericsson has appointed Christophe Van de Weyer as the new CEO of Vonage, effective August 15, 2026. He replaces Niklas Heuveldop, who is stepping down. Van de Weyer has a background in telecommunicat...ions and technology, having previously served as CEO of Telesign and held leadership roles at Proximus and Bain & Company.
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Ericsson has appointed Christophe Van de Weyer as the new CEO of Vonage, succeeding Niklas Heuveldop. This leadership change aligns with Ericsson's strategy to enhance Vonage's role in enterprise com...munications, focusing on CPaaS, network APIs, and programmable networks. Van de Weyer, previously leading Vonage's Business Unit API, is expected to drive growth in communications platforms and AI-enabled services.
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Vonage has been recognized as a Certified Most Loved Workplace® by the Best Practice Institute and ranked #23 on the 2026 Global 100 Most Loved Workplaces list. This recognition highlights Vonage's ...commitment to fostering a positive workplace culture and employee engagement.
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Vonage won the Merit Award in the Business Technology category for its Identity Insights API, which uses real-time mobile network intelligence to prevent fraud and support compliance. This API, part ...of the Vonage Protection Suite, helps enterprises detect fraud signals and streamline onboarding, enhancing security and customer experience.
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Vonage's Identity Insights API has received a Merit Award for Business in the Business Technology category. The API leverages real-time mobile network intelligence to help enterprises detect fraud, a...ddress compliance, and enhance customer experiences. It is part of the Vonage Protection Suite, which provides comprehensive fraud prevention tools.
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Vonage was recognized at the Merit Awards for Business for its Identity Insights API, which helps enterprises prevent fraud and meet compliance requirements through real-time network intelligence.

Vonage has been recognized with a Merit Award in the Business Technology category for its Identity Insights API. This solution helps enterprises prevent fraud and meet compliance requirements using r...eal-time mobile network intelligence. The award highlights Vonage's leadership in advancing network-powered intelligence for fraud prevention and compliance.
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Vonage's Identity Insights API received a Merit Award in the Business Technology category for its role in fraud prevention. The API leverages real-time mobile network intelligence to detect fraud sig...nals and support compliance, addressing a critical need for secure customer experiences amid rising digital fraud.
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Vonage has been ranked #1 for Video in the 2026 Gartner Critical Capabilities for CPaaS and named a Leader in the 2026 Gartner Magic Quadrant for CPaaS. This recognition highlights Vonage's strong ca...pabilities in video, security, and communications APIs, reinforcing its position as a full-stack communications provider.
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Vonage has been ranked #1 for Video in the 2026 Gartner Critical Capabilities for Communications Platform as a Service (CPaaS) and named a Leader in the 2026 Gartner CPaaS Magic Quadrant. This recogn...ition highlights Vonage's strong performance in both execution and vision, marking the fourth time the company has been acknowledged in this report.
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Vonage has been recognized as a Leader in the IDC MarketScape 2026 for Worldwide Communications Engagement Platforms. This acknowledgment highlights Vonage's comprehensive platform that leverages AI ...to enhance customer and employee interactions globally. The company's solutions, built on Ericsson's mobile network infrastructure, are designed to meet the evolving demands of omnichannel customer engagement and provide scalable, reliable communication tools.
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Vonage has been recognized as a leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms. This recognition highlights Vonage's advanced AI-driven personalization and autom...ation capabilities, which enhance omnichannel customer engagement. The company's global infrastructure supports compliance and security, reinforcing its reliability and scalability in the market.
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Vonage has been recognized as a Leader in the IDC MarketScape for 2026, highlighting its strong position in the technology market.

Vonage has been recognized as a Leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms. This accolade highlights Vonage's robust communications platform, which leverages... advanced AI to enhance customer and employee engagement globally. The platform's comprehensive features, including UCaaS and CCaaS, position Vonage to meet complex cross-channel engagement needs.
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Vonage, an Ericsson subsidiary, received industry recognition for its leadership in CPaaS. The company partnered with VTel Wireless to deploy the first rural 5G Standalone network in the US, featurin...g VoNR-based roaming.
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Vonage has been recognized as a Leader in the Frost & Sullivan CPaaS Radar for the fifth time and awarded APAC CPaaS Company of the Year for the sixth consecutive year. These accolades highlight Vona...ge's innovation in AI-powered tools and network-powered solutions, including advanced capabilities like location services and SIM swap detection, which enhance operational efficiency and security.
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Vonage has been recognized as a Leader in the Frost & Sullivan CPaaS Radar and awarded the APAC CPaaS Company of the Year for the sixth consecutive year. This recognition highlights Vonage's investme...nt in AI-powered communications infrastructure and programmable network APIs, enabling secure and scalable digital communication services. The platform's capabilities include AI-enhanced video tools and network APIs for fraud prevention and identity verification, supporting sectors like fintech, healthcare, and e-commerce.
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Vonage has been recognized as a leader in the Communications Platform as a Service (CPaaS) sector for the fifth time by Frost & Sullivan. Additionally, Vonage received the APAC CPaaS Company of the Y...ear award for the sixth consecutive year, highlighting its innovation in AI-powered tools and network solutions. These awards underscore Vonage's role in advancing digital communications through its APIs and AI-enhanced features.
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Vonage has been awarded Frost & Sullivan's 2025 Asia-Pacific Communications Platform-as-a-Service Company of the Year. This recognition highlights Vonage's leadership in omnichannel communications, m...arket differentiation, and customer-centric innovation. Vonage's technology portfolio, including Network APIs and CPaaS solutions, empowers enterprises and developers to enhance digital operations and customer experiences globally.
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Vonage has been recognized as a leader in the Communications Platform as a Service (CPaaS) sector by Frost & Sullivan for the fifth time. The company received dual recognition for its innovation in A...I-powered tools and network-powered solutions, including the APAC CPaaS Company of the Year award. These accolades highlight Vonage's strengths in delivering scalable, AI-enhanced solutions that enhance security and customer engagement.
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Vonage has been awarded the 2025 APAC Communications Platform-as-a-Service Company of the Year by Frost & Sullivan. This recognition highlights Vonage's leadership in omnichannel communications, mark...et differentiation, and innovation in CPaaS. Vonage's technology portfolio, including Network APIs and CPaaS solutions, empowers enterprises with secure, scalable digital transformation capabilities, enhancing customer engagement and operational efficiency.
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Vonage has been recognized as a leader in Communications Platform as a Service (CPaaS) by Frost & Sullivan for the fifth time. The company received dual recognition for its innovation in AI-powered t...ools and network solutions, including the APAC CPaaS Company of the Year award. Vonage's solutions, such as Network APIs and Video APIs, enhance security and customization for enterprises across various industries.
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Vonage's Agentforce Identity Insights and Fraud Detection solution won the Best of Enterprise Connect 2026 Award for innovation in security and compliance. This solution integrates real-time trust si...gnals from mobile networks into contact center workflows, enhancing fraud detection and customer verification. It improves agent productivity and customer experiences by leveraging Vonage Communications and Network APIs.
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Vonage's Agentforce Identity Insights and Fraud Detection solution won the Best of Enterprise Connect 2026 award for innovation in security and compliance. This solution integrates real-time trust si...gnals and fraud prevention APIs into contact center workflows, enhancing security and customer experience. It leverages Vonage's Communications and Network APIs to improve agent productivity and secure interactions within Salesforce and other CRM systems.
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Vonage was recognized as the North America Rising Star Partner of the Year by Verint at the Verint Engage 2025 conference. This award highlights Vonage's excellence in customer success and its role i...n enhancing customer experiences through its Contact Center solution integrated with Verint's AI-driven platform. The partnership aims to improve business outcomes by leveraging AI for better customer engagement and operational efficiency.
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Vonage was honored as the North America Rising Star Partner of the Year by Verint at the Verint Engage 2025 conference. This recognition highlights Vonage's excellence in customer success through its... Vonage Contact Center solution, which integrates with Verint's AI-driven Customer Experience Automation Platform. The partnership enhances customer engagement and delivers AI-powered business outcomes.
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Vonage has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS). This recognition highlights Vonage's ability to deliver integrated communications soluti...ons that enhance business productivity and customer engagement. Their UCaaS solution, Vonage Business Communications, empowers enterprises across various industries with AI-powered tools to streamline operations and improve communications.
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