Vonage has launched two fraud prevention network APIs, Silent Authentication and SIM Swap, aimed at enhancing security for enterprises. These APIs use carrier-verified trust signals for fraud detecti...on and identity verification, providing seamless user experiences. The APIs are available in several countries, including the US and UK, and have shown significant improvements in authentication speed and fraud detection.
Vonage Unveils AI-Powered Fraud Detection and Identity Insights for Salesforce Contact Centers
Vonage has launched the AI-powered Agentforce Identity Insights and Fraud Detection tool for Salesforce contact centers. This solution integrates real-time verification and fraud detection within Sal...esforce workflows, leveraging Vonage's Network APIs. It aims to enhance fraud prevention without compromising customer experience by automating verification processes, detecting SIM swaps, and ensuring number validity. The tool is designed to improve agent efficiency and customer interactions by reducing manual checks and prioritizing legitimate leads.
Vonage Launches AI-Powered Fraud Detection Solution for Contact Centers on Salesforce Platform
Vonage has launched the AI-powered Agentforce Identity Insights and Fraud Detection tool for contact centers, integrating with Salesforce to enhance fraud detection and customer verification. This so...lution addresses rising SIM swap fraud and security threats, utilizing Vonage's APIs for real-time alerts and automated processes. It aims to improve security for Salesforce Service Cloud users, aligning with industry trends in fraud prevention.
Orum and Vonage announce partnership for integration of APIs - ROI-NJ
Orum has integrated Vonage's APIs to enhance its AI Conversation Engine, enabling global expansion and improved customer experiences. This partnership leverages Vonage's Voice and Video APIs for seam...less communication and real-time coaching, supporting Orum's rapid scaling and operational efficiency.
Aduna, Deutsche Telekom, mBank and Vonage Join Forces at World Banking Forum to ...
Vonage, in collaboration with Aduna, Deutsche Telekom, and mBank, is participating in the World Banking Forum to explore the role of 5G, Network APIs, and AI in enhancing banking security. This partn...ership aims to leverage network capabilities to improve fraud prevention and customer experience in the financial services sector.
Collette Health Transforms Virtual Care Delivery with Vonage - Yahoo Finance
Collette Health has integrated Vonage's Video API into its virtual care platform to enhance patient outcomes and address healthcare challenges. This partnership leverages Vonage's technology to impro...ve patient safety and optimize clinical workflows, enabling over 24 million participant minutes of virtual care. The collaboration supports proactive healthcare interventions and streamlines operations with AI-powered capabilities.
Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer ...
Vonage deepens its partnership with Salesforce to deploy Data Cloud and Agentforce, enhancing AI-driven customer experiences and operational efficiency. This collaboration aims to unify enterprise da...ta, automate tasks, and provide personalized insights, reinforcing Vonage's position as a leader in AI, cloud, and 5G-powered solutions.
Salesforce Strengthens AI Offerings Via Vonage , Haleon Tie - Ups
Salesforce announced collaborations with Vonage and Haleon to enhance AI, cloud, and 5G innovations. The partnership with Vonage focuses on leveraging AI and cloud solutions to drive enterprise softw...are advancements.
ComDesign integrates Vonage APIs into contact center solution - StreetInsider
ComDesign has integrated Vonage's Communications APIs into its cloud-based CTI solution, CT-e1/SaaS, enhancing SIP Trunking capabilities for contact centers. This integration allows access to local p...hone numbers in over 65 countries, supporting global operations without physical infrastructure. The collaboration aligns with Japan's digital transformation efforts and aims to streamline global customer support.
Vonage and AWS Team Up to Revolutionize AI Voice Technology for Businesses
Vonage and AWS have partnered to integrate Amazon Nova Sonic with the Vonage Voice API, enhancing AI voice technology for businesses. This collaboration simplifies the deployment of AI voice agents, ...offering benefits like improved customer engagement, scalability, and multilingual support. It aims to streamline operations for small businesses, despite potential challenges in technology adoption.
Vonage Voice API Now Supports Human - Like AI Conversations with Amazon Nova Sonic
Vonage has partnered with Amazon Web Services to integrate Amazon Nova Sonic with the Vonage Voice API, enabling human-like AI voice conversations. This collaboration allows businesses to deploy AI-p...owered voice agents across various channels, enhancing customer engagement and operational efficiency. The integration supports real-time voice adaptation, simplifies development, and offers scalability for diverse industries.
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Smobi partners with Vonage to enhance customer engagement through RCS messaging, using Vonage's Messages API for improved communication and customer trust in E-commerce.
Awards, Recognitions, and Industry Achievements of Vonage Conversational Commerce
Vonage Named North America Rising Star Partner of the Year by Verint - PR Newswire
Vonage was honored as the North America Rising Star Partner of the Year by Verint at the Verint Engage 2025 conference. This recognition highlights Vonage's excellence in customer success through its... Vonage Contact Center solution, which integrates with Verint's AI-driven Customer Experience Automation Platform. The partnership enhances customer engagement and delivers AI-powered business outcomes.
Vonage Named North America Rising Star Partner of the Year by Verint
Vonage was recognized as the North America Rising Star Partner of the Year by Verint at the Verint Engage 2025 conference. This award highlights Vonage's excellence in customer success and its role i...n enhancing customer experiences through its Contact Center solution integrated with Verint's AI-driven platform. The partnership aims to improve business outcomes by leveraging AI for better customer engagement and operational efficiency.
Vonage Recognized in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS)
Vonage has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS). This recognition highlights Vonage's ability to deliver integrated communications soluti...ons that enhance business productivity and customer engagement. Their UCaaS solution, Vonage Business Communications, empowers enterprises across various industries with AI-powered tools to streamline operations and improve communications.
Vonage has been recognized as the 'Best CPaaS Provider' at the 2025 UC Awards. This accolade highlights Vonage's AI-enabled Communications APIs, which empower developers and businesses to enhance cus...tomer experiences through intelligent, customizable communication solutions. The UC Awards celebrate innovation in unified communications and collaboration technology.
Vonage Receives Recognition from Gartner?? for Communications Platform as a Service
Vonage has been recognized as a Customers' Choice in Gartner's Peer Insights Voice of the Customer and named a Visionary in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (C...PaaS). This recognition highlights Vonage's innovative CPaaS solutions, which empower businesses with advanced communication capabilities, including real-time video consultations and secure online transactions. The company continues to invest in AI and security enhancements to support growth and improve customer experiences.
