Latest Product Updates and Feature Enhancements on Vonage Conversational Commerce
Vonage unveils native integration with ServiceNow Voice
Vonage has launched a native integration with ServiceNow Voice, enhancing its Contact Centre capabilities. This integration embeds voice and real-time AI into ServiceNow's Customer and IT Service Man...agement workflows, improving agent productivity and customer experience. Key features include unified agent experience, AI-driven productivity, seamless workflow automation, and enhanced AI context.
Vonage launches ServiceNow Voice integration
Vonage has introduced a new integration with ServiceNow, enhancing voice capabilities within the platform. This integration aims to streamline communication processes for businesses using ServiceNow,... offering improved efficiency and user experience.
Vonage taps mobile networks to fight $10.5T cybercrime threat
Vonage is leveraging mobile networks to combat a $10.5 trillion cybercrime threat, indicating its strategic focus on enhancing cybersecurity measures through mobile technology.
Vonage Brings Network Innovation to Mobile World Congress 2026
Vonage is showcasing its latest network innovations at Mobile World Congress 2026 in Barcelona. The company will present product demos and lead thought leadership sessions, highlighting the transform...ation of mobile networks into enterprise platforms. Key demonstrations include the integration of Vonage's Network APIs with AI solutions, enhancing connectivity and performance for enterprises.
Vonage launches fraud prevention network APIs - Telecoms
Vonage has launched two fraud prevention network APIs, Silent Authentication and SIM Swap, aimed at enhancing security for enterprises. These APIs use carrier-verified trust signals for fraud detecti...on and identity verification, providing seamless user experiences. The APIs are available in several countries, including the US and UK, and have shown significant improvements in authentication speed and fraud detection.
Vonage Unveils AI-Powered Fraud Detection and Identity Insights for Salesforce Contact Centers
Vonage has launched the AI-powered Agentforce Identity Insights and Fraud Detection tool for Salesforce contact centers. This solution integrates real-time verification and fraud detection within Sal...esforce workflows, leveraging Vonage's Network APIs. It aims to enhance fraud prevention without compromising customer experience by automating verification processes, detecting SIM swaps, and ensuring number validity. The tool is designed to improve agent efficiency and customer interactions by reducing manual checks and prioritizing legitimate leads.
Vonage Launches AI-Powered Fraud Detection Solution for Contact Centers on Salesforce Platform
Vonage has launched the AI-powered Agentforce Identity Insights and Fraud Detection tool for contact centers, integrating with Salesforce to enhance fraud detection and customer verification. This so...lution addresses rising SIM swap fraud and security threats, utilizing Vonage's APIs for real-time alerts and automated processes. It aims to improve security for Salesforce Service Cloud users, aligning with industry trends in fraud prevention.
Strategic Partnerships and Integrations of Vonage Conversational Commerce
Vonage Powers Broot.ai CRM With Real-Time Voice APIs
Vonage has partnered with Broot.ai to integrate real-time voice capabilities into Broot.ai's CRM platform using Vonage's Voice API. This integration allows sales and marketing teams to make calls dir...ectly within the CRM, enhancing engagement speed and efficiency. The partnership highlights the trend of embedding communication tools into enterprise software, enabling immediate customer interaction and improving conversion rates.
Broot.ai integrates Vonage APIs to add in-app calling to its B2B CRM ...
Broot.ai has integrated Vonage's voice and phone number APIs into its CRM, enabling sales teams to make in-app calls directly from the platform. This integration allows for one-click calling, local n...umber provisioning, and centralized call data, enhancing sales engagement speed and efficiency. Vonage's APIs facilitate seamless embedding of calling features into CRM tools, reducing technical barriers for sales teams.
Vonage Integration Powers Broot.ai's CRM Platform for Real-Time...
Vonage's integration with Broot.ai enhances CRM capabilities by embedding Vonage's programmable APIs for real-time, in-app voice calling and local phone number provisioning. This upgrade enables Broo...t.ai to offer instant communication and local presence, boosting customer engagement and response rates in global markets. The partnership empowers enterprises with data-driven insights for improved sales and marketing strategies.
Ericsson unit Vonage powers Broot.ai CRM platform with voice, local ...
Vonage, an Ericsson unit, has partnered with Broot.ai to integrate its Voice API into the Broot.ai CRM platform, enabling in-app calling for sales and marketing. The deal includes local business-numb...er provisioning across the U.S., Europe, and Asia-Pacific for localized outreach.
Telecom news: AT&T, Ericsson, Vonage, ServiceNow, Huawei, ZTE, Ericsson, Nokia
Vonage has enhanced its collaboration with ServiceNow by integrating Vonage Contact Center with ServiceNow Voice, leveraging AI to streamline customer service workflows and improve engagement.
Vonage and ServiceNow Unite to Transform Customer Experience
Vonage and ServiceNow have partnered to enhance customer experience and IT service management by integrating real-time voice and AI capabilities into service workflows. This collaboration automates c...omplex workflows, reduces manual data entry, and improves productivity. The integration structures voice data in real-time, enhancing AI tools like ServiceNows Now Assist, and allows agents to focus on problem-solving instead of administrative tasks.
Vonage and ServiceNow Expand Partnership
Vonage and ServiceNow have expanded their partnership by launching a native integration that embeds Vonage's voice and AI capabilities into ServiceNow's Customer Service Management and IT Service Man...agement workflows. This integration aims to enhance customer service by automating workflows, reducing manual effort, and providing a unified service environment for enterprise teams.
Vonage and ServiceNow Team Up for Enhanced Customer Experience Through ...
Vonage and ServiceNow have launched a native integration to enhance customer service management by embedding Vonage Contact Center's voice capabilities into ServiceNow's systems. This partnership aim...s to improve agent productivity and customer engagement through real-time voice and AI-driven workflow automation. The integration will be showcased at upcoming industry events.
Vonage Partners with C3 AI to Launch New Field Services Module | Intellectia.AI
Vonage and C3 AI have partnered to launch the C3 AI Field Services module, integrating Vonage's communication APIs. This collaboration aims to enhance mobile enterprise field operations by providing ...AI-driven insights and guidance, improving first-time fix rates and safety compliance. The module will be showcased at the 2026 Mobile World Congress in Barcelona, highlighting the innovative partnership in enterprise solutions.
Vonage and C3 AI Forge a New Frontier: How Network-Enabled Agentic AI Is Poised to ...
Vonage and C3 AI have formed a strategic partnership to develop a network-enabled, agentic AI solution for mobile field service workforces. This collaboration leverages Vonage's Network APIs and C3 A...I's enterprise AI platform to enhance dispatching, scheduling, and service delivery. The solution aims to optimize field service operations by integrating real-time network data with AI-driven decision-making, promising significant efficiency gains.
Orum and Vonage announce partnership for integration of APIs - ROI-NJ
Orum has integrated Vonage's APIs to enhance its AI Conversation Engine, enabling global expansion and improved customer experiences. This partnership leverages Vonage's Voice and Video APIs for seam...less communication and real-time coaching, supporting Orum's rapid scaling and operational efficiency.
Aduna, Deutsche Telekom, mBank and Vonage Join Forces at World Banking Forum to ...
Vonage, in collaboration with Aduna, Deutsche Telekom, and mBank, is participating in the World Banking Forum to explore the role of 5G, Network APIs, and AI in enhancing banking security. This partn...ership aims to leverage network capabilities to improve fraud prevention and customer experience in the financial services sector.
Collette Health Transforms Virtual Care Delivery with Vonage - Yahoo Finance
Collette Health has integrated Vonage's Video API into its virtual care platform to enhance patient outcomes and address healthcare challenges. This partnership leverages Vonage's technology to impro...ve patient safety and optimize clinical workflows, enabling over 24 million participant minutes of virtual care. The collaboration supports proactive healthcare interventions and streamlines operations with AI-powered capabilities.
Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer ...
Vonage deepens its partnership with Salesforce to deploy Data Cloud and Agentforce, enhancing AI-driven customer experiences and operational efficiency. This collaboration aims to unify enterprise da...ta, automate tasks, and provide personalized insights, reinforcing Vonage's position as a leader in AI, cloud, and 5G-powered solutions.
Salesforce Strengthens AI Offerings Via Vonage , Haleon Tie - Ups
Salesforce announced collaborations with Vonage and Haleon to enhance AI, cloud, and 5G innovations. The partnership with Vonage focuses on leveraging AI and cloud solutions to drive enterprise softw...are advancements.
ComDesign integrates Vonage APIs into contact center solution - StreetInsider
ComDesign has integrated Vonage's Communications APIs into its cloud-based CTI solution, CT-e1/SaaS, enhancing SIP Trunking capabilities for contact centers. This integration allows access to local p...hone numbers in over 65 countries, supporting global operations without physical infrastructure. The collaboration aligns with Japan's digital transformation efforts and aims to streamline global customer support.
Vonage and AWS Team Up to Revolutionize AI Voice Technology for Businesses
Vonage and AWS have partnered to integrate Amazon Nova Sonic with the Vonage Voice API, enhancing AI voice technology for businesses. This collaboration simplifies the deployment of AI voice agents, ...offering benefits like improved customer engagement, scalability, and multilingual support. It aims to streamline operations for small businesses, despite potential challenges in technology adoption.
Vonage Voice API Now Supports Human - Like AI Conversations with Amazon Nova Sonic
Vonage has partnered with Amazon Web Services to integrate Amazon Nova Sonic with the Vonage Voice API, enabling human-like AI voice conversations. This collaboration allows businesses to deploy AI-p...owered voice agents across various channels, enhancing customer engagement and operational efficiency. The integration supports real-time voice adaptation, simplifies development, and offers scalability for diverse industries.
Awards, Recognitions, and Industry Achievements of Vonage Conversational Commerce
Ericsson subsidiary Vonage earns CPaaS recognition while supporting ...
Vonage, an Ericsson subsidiary, received industry recognition for its leadership in CPaaS. The company partnered with VTel Wireless to deploy the first rural 5G Standalone network in the US, featurin...g VoNR-based roaming.
Vonage Named CPaaS Leader for Fifth Time by Frost & Sullivan
Vonage has been recognized as a Leader in the Frost & Sullivan CPaaS Radar for the fifth time and awarded APAC CPaaS Company of the Year for the sixth consecutive year. These accolades highlight Vona...ge's innovation in AI-powered tools and network-powered solutions, including advanced capabilities like location services and SIM swap detection, which enhance operational efficiency and security.
Vonage Named CPaaS Leader for 5th Time
Vonage has been recognized as a leader in the Communications Platform as a Service (CPaaS) sector for the fifth time by Frost & Sullivan. Additionally, Vonage received the APAC CPaaS Company of the Y...ear award for the sixth consecutive year, highlighting its innovation in AI-powered tools and network solutions. These awards underscore Vonage's role in advancing digital communications through its APIs and AI-enhanced features.
Vonage Recognized as CPaaS Leader for the Fifth Time in Frost & Sullivan Report
Vonage has been recognized as a leader in Communications Platform as a Service (CPaaS) by Frost & Sullivan for the fifth time. The company received dual recognition for its innovation in AI-powered t...ools and network solutions, including the APAC CPaaS Company of the Year award. Vonage's solutions, such as Network APIs and Video APIs, enhance security and customization for enterprises across various industries.
Vonage Receives Frost & Sullivan's 2025 APAC Communications Platform-as ...
Vonage has been awarded the 2025 APAC Communications Platform-as-a-Service Company of the Year by Frost & Sullivan. This recognition highlights Vonage's leadership in omnichannel communications, mark...et differentiation, and innovation in CPaaS. Vonage's technology portfolio, including Network APIs and CPaaS solutions, empowers enterprises with secure, scalable digital transformation capabilities, enhancing customer engagement and operational efficiency.
Vonage Wins Best of Enterprise Connect 2026 Award
Vonage's Agentforce Identity Insights and Fraud Detection solution won the Best of Enterprise Connect 2026 Award for innovation in security and compliance. This solution integrates real-time trust si...gnals from mobile networks into contact center workflows, enhancing fraud detection and customer verification. It improves agent productivity and customer experiences by leveraging Vonage Communications and Network APIs.
Vonage Wins Best of Enterprise Connect 2026 Award
Vonage's Agentforce Identity Insights and Fraud Detection solution won the Best of Enterprise Connect 2026 award for innovation in security and compliance. This solution integrates real-time trust si...gnals and fraud prevention APIs into contact center workflows, enhancing security and customer experience. It leverages Vonage's Communications and Network APIs to improve agent productivity and secure interactions within Salesforce and other CRM systems.
Vonage Named North America Rising Star Partner of the Year by Verint - PR Newswire
Vonage was honored as the North America Rising Star Partner of the Year by Verint at the Verint Engage 2025 conference. This recognition highlights Vonage's excellence in customer success through its... Vonage Contact Center solution, which integrates with Verint's AI-driven Customer Experience Automation Platform. The partnership enhances customer engagement and delivers AI-powered business outcomes.
Vonage Named North America Rising Star Partner of the Year by Verint
Vonage was recognized as the North America Rising Star Partner of the Year by Verint at the Verint Engage 2025 conference. This award highlights Vonage's excellence in customer success and its role i...n enhancing customer experiences through its Contact Center solution integrated with Verint's AI-driven platform. The partnership aims to improve business outcomes by leveraging AI for better customer engagement and operational efficiency.
Vonage Recognized in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS)
Vonage has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS). This recognition highlights Vonage's ability to deliver integrated communications soluti...ons that enhance business productivity and customer engagement. Their UCaaS solution, Vonage Business Communications, empowers enterprises across various industries with AI-powered tools to streamline operations and improve communications.
Vonage Named Best CPaaS Provider - PR Newswire
Vonage has been recognized as the 'Best CPaaS Provider' at the 2025 UC Awards. This accolade highlights Vonage's AI-enabled Communications APIs, which empower developers and businesses to enhance cus...tomer experiences through intelligent, customizable communication solutions. The UC Awards celebrate innovation in unified communications and collaboration technology.
Vonage Receives Recognition from Gartner?? for Communications Platform as a Service
Vonage has been recognized as a Customers' Choice in Gartner's Peer Insights Voice of the Customer and named a Visionary in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (C...PaaS). This recognition highlights Vonage's innovative CPaaS solutions, which empower businesses with advanced communication capabilities, including real-time video consultations and secure online transactions. The company continues to invest in AI and security enhancements to support growth and improve customer experiences.