Vivocha Overview
Vivocha stands out with its next-generation customer engagement platform, designed for real-time communication and collaboration. It supports businesses in mobilizing customer support through seamless integrations and scalability. Trusted by over 200 global brands, Vivocha offers a quick time-to-market advantage, ensuring businesses can swiftly implement and benefit from enhanced customer interactions. The platform's ability to target, engage, and support customers effectively positions it as a valuable tool for companies aiming to improve their customer service operations. With its recent acquisition by Covisian Group, Vivocha is poised for further innovation and growth in the live chat space.
Use Cases
Customers recommend Engagement Management, Collaboration, Document Sharing, as the business use cases that they have been most satisfied with while using Vivocha.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vivocha.
Vivocha Use-Cases and Business Priorities: Customer Satisfaction Data
Vivocha works with different mediums / channels such as Website. Chat. Video etc.
Vivocha's features include Personalization, and Ticketing. and Vivocha support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Vivocha analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Vivocha is a cloud-based service that enables businesses to communicate with prospects and customers on their websites, using any combination of Chat, Click2Call, CallBack, Video, WebLead, and collaboration tools like assisted browsing and form, and document sharing...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Vivocha is a provider of Next Generation Customer Engagement solutions...." Vivocha at Novathon: Enabling the Collaborative Banking
"...Maximize support efficiency with screen sharing, page pushing, and other advanced tools. ..." Customer Engagement Software: real-time communication and collaboration
"...Its award-winning platform Enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, collaboration tools like callbacks and assisted browsing and form and document sharing...." Verti aumenta le vendite digitali grazie all'Online Engagement
Vivocha, Docsend, Google Slides, NewgenONE Platform, Qwilr, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Vivocha is a cloud-based service for businesses to engage with online visitors. Effective communication channels are used to enhance customer interaction.
Popular Business Setting
for Vivocha
Top Industries
- Internet
Popular in
- Mid Market
Vivocha is popular in Internet, and is widely used by Mid Market,
Vivocha Customer wins, Customer success stories, Case studies
Why is Vivocha the best choice for Engagement Management?
How efficiently Does Vivocha manage your Collaboration?
What makes Vivocha ideal for Document Sharing?
How does Vivocha facilitate Content Sharing?
Why is Vivocha the best choice for Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Vivocha solved their Contact Center Software needs. Cuspera uses 422 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Infinity-RTI
Peers used Vivocha for engagement management and collaboration
Vivocha Competitors
Vivocha Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Vivocha
Overall Risk Meter
Top Failure Risks for Vivocha
Vivocha S.p.A. Profile
Company Name
Vivocha S.p.A.
Company Website
https://www.vivocha.com/HQ Location
Via dei Valtorta, 45, Milano, Lombardia 20127, IT
Employees
11-50
Social
Financials
M&A
