Vivocha Overview
This is a summary of the comprehensive capabilities and benefits of Vivocha based on over 422 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vivocha, Showell, Prezi, Qwilr, QorusDocs, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vivocha is right for your needs? Our Cuspera AI engine can evaluate how Vivocha fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vivocha supports business activities such as:
- Engagement Management
- Collaboration
- Document Sharing
- Content Sharing
- Contact List Management
Vivocha can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, Improve ROI, and Increase Sales & Revenue. It can help manage these activities if you use Website Chat Video etc. for these needs. As a solution, Vivocha's capabilities include Personalization, and Ticketing.
Vivocha Internet Vertical is its biggest customer base.
Reviews
"...For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions...." Peer review by Anonymous Reviewer, Internet
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Vivocha solved their Live Chat needs. Cuspera uses 422 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Vivocha.
Use Cases
Peers recommend Engagement Management , Collaboration , Document Sharing , as the business use cases that they have been most satisfied while using Vivocha.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.91/5 ★ |
"...For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions...." Peer review by Anonymous Reviewer, Internet |
| engaging and following up |
4.87/5 ★ |
"...Engage your customers with the channel they use most: their mobile devices. ..." Customer Engagement Software: real-time communication and collaboration |
| Collaboration with Chat, Video, Website, Mobile and Mobile App |
4.86/5 ★ |
"...Vivocha is a cloud-based service that enables businesses to communicate with prospects and customers on their websites, using any combination of Chat, Click2Call, CallBack, Video, WebLead, and collaboration tools like assisted browsing and form, and document sharing...." Peer review |
| Document Sharing with Chat, Video, Mobile, Website and Mobile App |
4.73/5 ★ |
"...Its award-winning platform Enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, collaboration tools like callbacks and assisted browsing and form and document sharing...." Verti aumenta le vendite digitali grazie all'Online Engagement |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.91/5 ★ |
"...For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions...." Peer review by Anonymous Reviewer, Internet |
|
| engaging and following up |
4.91/5 ★ |
| Collaboration with Chat, Video, Website, Mobile and Mobile App |
4.86/5 ★ |
"...Vivocha is a cloud-based service that enables businesses to communicate with prospects and customers on their websites, using any combination of Chat, Click2Call, CallBack, Video, WebLead, and collaboration tools like assisted browsing and form, and document sharing...." Peer review |
|
| Document Sharing with Chat, Video, Mobile, Website and Mobile App |
4.73/5 ★ |
"...Its award-winning platform Enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, collaboration tools like callbacks and assisted browsing and form and document sharing...." Verti aumenta le vendite digitali grazie all'Online Engagement |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 422 insights from peers and experts to help you assess how these Vivocha use cases fit your Live Chat needs.
Popular Business Setting
for Vivocha
Top Industries
- Internet
Popular in
- Mid Market
Peers used Vivocha to Acquire customers and Enhance customer relationships
Vivocha Alternatives
Peer and Expert Opinion on Features
for Vivocha
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (12) |
| Ticketing | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (12) |
| Ticketing | Read Reviews (8) |
IT and Other Capabilities
for Vivocha
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (63) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (63) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Vivocha
Overall Risk Meter
Top Failure Risks for Vivocha
Vendor Profile Details
Company Name
Vivocha
Company Website
https://www.vivocha.com/HQ Location
Via dei Valtorta, 45, Milano, Lombardia 20127, IT
Employees
11-50
Social
Financials
M&A
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