Vivocha: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

Infinity-RTI used Vivocha’s platform to build a digital, cloud-based multichannel contact center. The main channel is live chat, used for both online sales and customer support. A proactive engine lets Infinity-RTI engage customers in real time during registration. The solution won third place in the 2017 Technology Customer Management Award. The platform is hosted in the cloud through Amazon.

Product Business Settings

Vivocha is popular in Internet industry and is widely used by Mid Market.

Vivocha Product Overview

Vivocha stands out with its next-generation customer engagement platform, designed for real-time communication and collaboration. It supports businesses in mobilizing customer support through seamless integrations and scalability. Trusted by over 200 global brands, Vivocha offers a quick time-to-market advantage, ensuring businesses can swiftly implement and benefit from enhanced customer interactions. The platform's ability to target, engage, and support customers effectively positions it as a valuable tool for companies aiming to improve their customer service operations. With its recent acquisition by Covisian Group, Vivocha is poised for further innovation and growth in the live chat space.