Vivocha: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Vivocha
Brand: Vivocha
Rating: 4.12 (422 reviews)

4.12 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Vivocha - Customer Engagement Software: real-time ...

Vivocha Overview

Vivocha stands out with its next-generation customer engagement platform, designed for real-time communication and collaboration. It supports businesses in mobilizing customer support through seamless integrations and scalability. Trusted by over 200 global brands, Vivocha offers a quick time-to-market advantage, ensuring businesses can swiftly implement and benefit from enhanced customer interactions. The platform's ability to target, engage, and support customers effectively positions it as a valuable tool for companies aiming to improve their customer service operations. With its recent acquisition by Covisian Group, Vivocha is poised for further innovation and growth in the live chat space.

Use Cases

Customers recommend Engagement Management, Collaboration, Document Sharing, as the business use cases that they have been most satisfied with while using Vivocha.

Other use cases:

Content Sharing
Contact List Management
Helpdesk Management
Lead Analytics
Training & Onboarding
Measuring Customer Satisfaction
Generation Of New Leads

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vivocha.

Other priorities:

Improve Digital And Social Presence
Improve ROI
Increase Sales & Revenue

See all business priorities See less business priorities

Vivocha Use-Cases and Business Priorities: Customer Satisfaction Data

Vivocha works with different mediums / channels such as Website. Chat. Video etc.

Vivocha's features include Personalization, and Ticketing. and Vivocha support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Vivocha analytics capabilities include Custom Reports, and Analytics.

Reviews

"...A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center...." Peer review

Vivocha, Docsend, Google Slides, Newgen OmniDocs Contextual Content Services (ECM), Qwilr, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Vivocha is a cloud-based service for businesses to engage with online visitors. Effective communication channels are used to enhance customer interaction.

Popular Business Setting

for Vivocha

Top Industries

Internet

Popular in

Mid Market

Vivocha is popular in Internet, and is widely used by Mid Market,

Comprehensive Insights on Vivocha Use Cases

How does Vivocha facilitate Engagement Management?

What Are the key features of Vivocha for Collaboration?

What benefits does Vivocha offer for Contact List Management?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Vivocha solved their Live Chat needs. Cuspera uses 422 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.