Invest India and Startup India, government organizations in India, faced issues with their traditional email and open-source help desk tools. They struggled with prioritization, ticket tracking, and ...workflow automation. Vision Helpdesk provided a Satellite Helpdesk solution, offering a customized graphical dashboard, social media integration, and multi-domain management. This improved their customer support system significantly.
Manufacturing Case Studies and Success Stories with Vision Helpdesk
CASE STUDY Unitronics Inc
Unitronics Inc improved their customer support with Vision Helpdesk. They faced challenges with their previous system, including limited reports and role confusion. Vision Helpdesk provided multi-cha...nnel management, enhanced reports, and automated ticket assignment. This improved efficiency and data security for Unitronics.
Vision Helpdesk helped Infocus Technologies move from a traditional email system to a professional helpdesk software. Infocus faced problems like missed tickets, lack of automation, no SLA tracking, ...and poor reporting. Vision Helpdesk provided multi-channel support, automated workflows, SLA management, and a mobile app. Staff could track tickets easily, get alerts, and automate repeated tasks. The new system improved staff performance and customer support quality.
